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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9788 Views
  • 3 replies
  • 9 likes
  • Security
  • 9788 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491512 Views
  • 981 replies
  • 111 likes
  • Account
  • 491512 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213272 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213272 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122341 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122341 Views
  • 72 replies
  • 12 likes

Account disabled after inquiry about 12 month charge

The other day it was time for my monthly payment to Spotify, nothing out of the ordinary as it has been as such since spotify launched in Sweden way back when. But I noticed I was charged 12 months instead of the regular 1 month, ok not really a big ...

  • Regular
  • The other day it was time for my monthly payment to Spotify, nothing out of the ordinary as it has been as such since spotify launched in Sweden way back when.   But I noticed I was charged ...
  • Fluffbollen
  • Regular
  • 570 Views
  • 9 replies
  • 0 likes
  • 570 Views
  • 9 replies
  • 0 likes

deleting account

Hi, New user here. Sort of lost. Today I decided to give Spotify a try. During registration, I was surprised to find that my email existed because evidently I had connected once several months ago, using my Facebook login (why??!!!). I don't want my ...

  • Casual Listener
  • Hi,   New user here. Sort of lost.   Today I decided to give Spotify a try. During registration, I was surprised to find that my email existed because evidently I had connected once...
  • user-removed
  • Not applicable
  • 670 Views
  • 8 replies
  • 0 likes
  • Account
    Login
  • 670 Views
  • 8 replies
  • 0 likes

Just Updated to the free trial of spotify premium but my phone does no see my registri

I just register for spotify premium 30 day trial ... but in my phone I still can use the benefit of a premium service what can I do ?

  • Newbie
  • I just register for spotify premium 30 day trial ... but in my phone I still can use the benefit of a premium service    what can I do ?
  • Thedev
  • Community Legend
  • 366 Views
  • 6 replies
  • 0 likes
  • 366 Views
  • 6 replies
  • 0 likes

All playlists and starred songs are gone

I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in with the numbered username instead of facebook and ...

  • Newbie
  • I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in ...
  • Thedev
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 201 Views
  • 1 replies
  • 0 likes

All my playlists and followers are gone

I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cause I don't remember if I had a spotify and a facebo...

  • Casual Listener
  • I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cau...
  • Thedev
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Lost Playlists

A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I have reasons to believe my account was hacked, as th...

  • Newbie
  • A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I h...
  • Adam
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Compte débité deux fois

Bonjour, A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify. Merci de me répondre, SP

  • Newbie
  • Bonjour,   A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify.   Merci de me répondre,  ...
  • milie
  • Newbie
  • 594 Views
  • 2 replies
  • 0 likes
  • 594 Views
  • 2 replies
  • 0 likes

Don't use my account but always have 0 Minutes left!

Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account.

  • Casual Listener
  • Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account. 
  • jimbobfeelie
  • Casual Listener
  • 1384 Views
  • 9 replies
  • 0 likes
  • 1384 Views
  • 9 replies
  • 0 likes

Solved!! How to cancel payment?

My ex put auto payment with my Mastercard on her account and I don´t know how to cancel it, I don´t know her account either.

  • Newbie
  • My ex put auto payment with my Mastercard on her account and I don´t know how to cancel it, I don´t know her account either.
  • Sam
  • Spotify
  • 686 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 686 Views
  • 1 replies
  • 0 likes

Can't log in - Counties don't match

However, they DO Just double checked it, IP and country listed in my profile match. No VPN or any other connections active. Any ideas?

  • Newbie
  • However, they DO 🙂   Just double checked it, IP and country listed in my profile match. No VPN or any other connections active.   Any ideas?
  • Peter__
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Cancellation

I have two spotify accounts by accident and I would like to delete this one

  • Newbie
  • I have two spotify accounts by accident and I would like to delete this one
  • Peter__
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

I can't change the country in my account!

Hi, I'm trying to change my country settings to the country my Ip address is located in (its a work computer) but i can't do it in account settings as the FAQ suggests. What should i do? I use the free service, not premium. Thanks

  • Newbie
  • Hi,   I'm trying to change my country settings to the country my Ip address is located in (its a work computer) but i can't do it in account settings as the FAQ suggests. What should i do? ...
  • Thedev
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Change pictures without facebook

Hello I've signed in without Facebook, I don't have a FB account, and I'd like to upload a profile picture. How can I do? Thank you

  • Newbie
  • Hello    I've signed in without Facebook, I don't have a FB account, and I'd like to upload a profile picture.   How can I do?   Thank you
  • Thedev
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Where is Spotify's Customer Service assistance?

I am on a newly created account. My other account is not accessible at the moment. Three weeks ago I noticed my playlists were missing and I had new playlist on my account when I was on my way to work. I have been very busy so I did not think to much...

  • Casual Listener
  • I am on a newly created account. My other account is not accessible at the moment.   Three weeks ago I noticed my playlists were missing and I had new playlist on my account when I was on my...
  • Richard
  • Community Legend
  • 605 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
  • 605 Views
  • 6 replies
  • 0 likes

Is spotify trying to deceive me..?

Hi! I'm using the free version but would like to upgrade to the 30 day free trial. However, when I follow the pop-up "add" for this I am lead to a page where I'm asked to enter my credit card information and is billed for the expenses of one month, i...

  • Newbie
  • Hi! I'm using the free version but would like to upgrade to the 30 day free trial. However, when I follow the pop-up "add" for this I am lead to a page where I'm asked to enter my credit card ...
  • Thedev
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Mobile says i have premium when i log on on my laptop it says i dont have premium???

I upgraded to Premium spotify on my phone and recently logged into spotify on my laptop on the website and it is saying i dont have premium?? This is very frustrating anyone know why this is. paying £9.99 a month for a service that i dont even have f...

  • Casual Listener
  • I upgraded to Premium spotify on my phone and recently logged into spotify on my laptop on the website and it is saying i dont have premium?? This is very frustrating anyone know why this is. paying ...
  • Jamie
  • Spotify Legend
  • 387 Views
  • 6 replies
  • 0 likes
  • 387 Views
  • 6 replies
  • 0 likes

Contact form issue for some users

Hi everyone, we are aware that some of our users are having issues using the contact form right now. Please hang tight; we're fixing it.

  • Spotify Legend
  • Hi everyone, we are aware that some of our users are having issues using the contact form right now. Please hang tight; we're fixing it.
  • 168 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 168 Views
  • 0 replies
  • 0 likes

My Spotify reverted back to free from unlimited

Hi, today something really strange happened. I was on my account and suddenly, when I added a song to a playlist, Spotify closed down. When logged in again, my playlists were gone and I had Spotify Free instead of Unlimited. It didnt exire, because I...

  • Casual Listener
  • Hi, today something really strange happened. I was on my account and suddenly, when I added a song to a playlist, Spotify closed down. When logged in again, my playlists were gone and I had Spotify F...
  • ViktorBerger
  • Casual Listener
  • 330 Views
  • 2 replies
  • 1 likes
  • 330 Views
  • 2 replies
  • 1 likes

I've lost all my playlists and my unlimited account altough ive always used the same login

Hello! im having the same problem. On thursday evening i logged off my spotify ( I have spotify unlimited and about 8 playlists). On friday morning i tried to log in but spotify wouldnt let me. After one hour of trying i was able to log in. I have al...

  • Visitor
  • Hello! im having the same problem. On thursday evening i logged off my spotify ( I have spotify unlimited and about 8 playlists). On friday morning i tried to log in but spotify wouldnt let me. A...
  • meahtenoha
  • Spotify
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Unlimited
  • 305 Views
  • 1 replies
  • 0 likes