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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4587 Views
  • 1 replies
  • 9 likes
  • Security
  • 4587 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 465030 Views
  • 976 replies
  • 111 likes
  • Account
  • 465030 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205603 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205603 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113219 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113219 Views
  • 72 replies
  • 12 likes

Paying full price when I have an NUS card.

I've tried to contact through the contact forum three times and I never get a confirmation email and nobody has got back to me. I'm being charged full price even though i've put in my NUS card details and cancelled and resubscribed using my details. ...

  • Newbie
  • I've tried to contact through the contact forum three times and I never get a confirmation email and nobody has got back to me. I'm being charged full price even though i've put in my NUS card detail...
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Facebook somehow disconnected from spotify account

Hi! I initially made my Spotify account using Facebook. I used it for months with no problem. Something happened when I tried to log in recently though. Now my Facebook account is connected to an entirely new account with a new username - 1299022684....

  • Casual Listener
  • Hi! I initially made my Spotify account using Facebook. I used it for months with no problem. Something happened when I tried to log in recently though. Now my Facebook account is connected to an e...
  • LifeOnCloud8
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Cancelled today and says it wont expire till next month?

I cancelled my spotify today (September 15) before the trial ended and it says it wont officially be cancelled until October 15? Why is that?? Will I be charged for this? PLEASE HELP.

  • Newbie
  • I cancelled my spotify today (September 15) before the trial ended and it says it wont officially be cancelled  until October 15? Why is that?? Will I be charged for this? PLEASE HELP.
  • Liam
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Change login from actual Spotify to Facebook login

Hello I'd like to change from login with Spotify details to Facebook login. How can I do this? Many thanks, Onlyconnect1

  • Casual Listener
  • Hello I'd like to change from login with Spotify details to Facebook login. How can I do this? Many thanks, Onlyconnect1
  • onlyconnect1
  • Casual Listener
  • 601 Views
  • 2 replies
  • 0 likes
  • Login
  • 601 Views
  • 2 replies
  • 0 likes

Payment Failed

So my spotify stopped working the other day and I checked my bank balance and assume the payment failed. I didn't get any warning or notification. I tried reconnecting to premium online but it didn't work. I have been without spotify for over a week ...

  • Newbie
  • So my spotify stopped working the other day and I checked my bank balance and assume the payment failed. I didn't get any warning or notification. I tried reconnecting to premium online but it didn't...
  • Joe
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • Account
  • 407 Views
  • 1 replies
  • 0 likes

Keeing downloads after cancelling premium trial

If I downloaded the free premium trial, and downloaded some songs, what happens if i cancel after the free trial? Do I get to keep them? Or do they stop working?

  • Newbie
  • If I downloaded the free premium trial, and downloaded some songs, what happens if i cancel after the free trial? Do I get to keep them? Or do they stop working?
  • Joe
  • Community Legend
  • 1028 Views
  • 1 replies
  • 0 likes
  • 1028 Views
  • 1 replies
  • 0 likes

Password unrecognized, account seems to be in strange state

Hello, This afternoon when I opened Spotify on my iPhone, it gave me the message: "Login Failed. Could not login to Spotify. Maybe you've changed or misspelled the password?" I have not changed my password. I attempted to log in a few more times, all...

  • Newbie
  • Hello,   This afternoon when I opened Spotify on my iPhone, it gave me the message: "Login Failed. Could not login to Spotify. Maybe you've changed or misspelled the password?" I have not ch...
  • Joe
  • Community Legend
  • 824 Views
  • 1 replies
  • 0 likes
  • Account
  • 824 Views
  • 1 replies
  • 0 likes

Solved!! My account has been hidden by another one

Hi, I wonder if anyone can help me with this problem? I've recently started using spotify a lot on my work laptop and I signed in with facebook. Today I decided to get spotify running on my home computer too. However it seems I already had an account...

  • Casual Listener
  • Hi, I wonder if anyone can help me with this problem?   I've recently started using spotify a lot on my work laptop and I signed in with facebook.   Today I decided to get spotify r...
  • Liam
  • Community Legend
  • 515 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 515 Views
  • 4 replies
  • 0 likes

Suspected Bot Activity. How do I stop a particular user from following me?

I recently noticed that I have a new follower who has not suscribed to any of my playlists. Upon investigating the follower I noticed that the user has followed a large number of users ~5k many of which have no public playlists or only a few or a sin...

  • Newbie
  • I recently noticed that I have a new follower who has not suscribed to any of my playlists.  Upon investigating the follower I noticed that the user has followed a large number of users ~5k many...
  • Peter__
  • Community Legend
  • 1261 Views
  • 1 replies
  • 0 likes
  • 1261 Views
  • 1 replies
  • 0 likes

My Acount timer runs down to 0 mins eveno though i have 1 hour left

Hi there, I log in to spotify and it states i have 1 hour playtime then after playing one song reduces to 0mins, then after reopening it says 32 minutes, the song was only on for a few seconds, whats going on , Cant you roll my account back to not ha...

  • Casual Listener
  • Hi there,   I log in to spotify and it states i have 1 hour playtime then after playing one song reduces to 0mins, then after reopening it says 32 minutes, the song was only on for a few sec...
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! "Help" link links to wrong language on website

Generally when I visit spotify.com and press "Help" it will redirect me to https://support.spotify.com/se/, yet I have a Danish account and my account language is clearly Denmark. If I then click via the language chooser in the bottom right of the pa...

  • Casual Listener
  • Generally when I visit spotify.com and press "Help" it will redirect me to https://support.spotify.com/se/, yet I have a Danish account and my account language is clearly Denmark. If I then click via...
  • Peter__
  • Community Legend
  • 655 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 655 Views
  • 3 replies
  • 0 likes

Friends no longer available on iPhone App

I am no longer able to see all my friends on my spotify app. In particular, I received this bull**bleep** of an answer from spotify support:---------Hello,If you type this into the Spotify search bar then you should be able to find your friends.spoti...

  • Newbie
  • I am no longer able to see all my friends on my spotify app. In particular, I received this bull**bleep** of an answer from spotify support: --------- Hello, If you type this into the Spotify se...
  • Peter__
  • Community Legend
  • 1088 Views
  • 3 replies
  • 0 likes
  • 1088 Views
  • 3 replies
  • 0 likes

Need offline devices reset

Hi guys, I've got premium, I had 800 songs sunk offline but something went wrong, and I had to de-instal spotify. When I reinstalled it, it said I had used too many offline devices? Can you reset please.

  • Casual Listener
  • Hi guys, I've got premium, I had 800 songs sunk offline but something went wrong, and I had to de-instal spotify. When I reinstalled it, it said I had used too many offline devices? Can you reset ple...
  • Peter__
  • Community Legend
  • 514 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 514 Views
  • 2 replies
  • 0 likes

Charged twice this minth

Hey can you guys contact me i have been charged twice this month and the month between that 2

  • Casual Listener
  • Hey can you guys contact me i have been charged twice this month and the month between that 2
  • Peter__
  • Community Legend
  • 630 Views
  • 13 replies
  • 0 likes
  • Premium
  • 630 Views
  • 13 replies
  • 0 likes

Cobro erroneo

Hola, buenas noches. Esta mañana, debido a un error, cancelé mi subscripción a Spotify Premium. Hace unos minutos, al percatarme de ello, he vuelto a sucribirme, pero me han cobrado de nuevo, a pesar de que seguía dentro del periodo premium (el cobro...

  • Newbie
  • Hola, buenas noches. Esta mañana, debido a un error, cancelé mi subscripción a Spotify Premium. Hace unos minutos, al percatarme de ello, he vuelto a sucribirme, pero me han cobrado de nuevo, a pesar...
  • Peter__
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Log in error...

I haven't been able to log in to my account because I have forgotten my password and when I ask for an email to renew my password no email comes... Help?

  • Casual Listener
  • I haven't been able to log in to my account because I have forgotten my password and when I ask for an email to renew my password no email comes... Help?
  • Peter__
  • Community Legend
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

access deniied even during"FREE TRIAL PERIOD"!!!

Logged on for free trial of 30 daysbut before I use the free trial I had to put my credit card number in and it would be charged at the end of theFREE use..it let me log inx2 like I said it wouldnt let me on , it would say invalid usdr name..invalid ...

  • Newbie
  • Logged on for free trial of 30 daysbut before I use the free trial I had to put my credit card number in and it would be charged at the end of theFREE use..it let me log inx2     l...
  • Peter__
  • Community Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 3 replies
  • 0 likes

He perdido las listas de reproduccion

Por favor, podrian recuperarse mis listas de reproduccion?Usuario: marisapazzz

  • Casual Listener
  • Por favor, podrian recuperarse mis listas de reproduccion? Usuario: marisapazzz
  • Peter__
  • Community Legend
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

Klarna Problems

Hello, so my problem is i find nothing about klarna. I can see that I have to pay the first month with 9,99 - but where ? Where I will become something from Klarna ?I checked my E-Mails, there were nothing. So, can somebody help me ?Greets

  • Visitor
  • Hello,   so my problem is i find nothing about klarna. I can see that I have to pay the first month with 9,99 - but where ?   Where I will become something from Klarna ? I check...
  • Peter__
  • Community Legend
  • 537 Views
  • 3 replies
  • 0 likes
  • 537 Views
  • 3 replies
  • 0 likes

Solved!! Premium and Spotify is currently not available in your country.

Hi,I'm a premium user (Italy subscription). Now I'm outside my country and I can't obtain on my laptop nor the web streamin nor the Windows download. In any case the website redirect me automatically to the page Spotify is currently not available in ...

  • Casual Listener
  • Hi, I'm a premium user (Italy subscription). Now I'm outside my country and I can't obtain on my laptop nor the web streamin nor the Windows download. In any case the website redirect me automatical...
  • Peter__
  • Community Legend
  • 1387 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1387 Views
  • 8 replies
  • 0 likes