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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8919 Views
  • 1 replies
  • 9 likes
  • Security
  • 8919 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480029 Views
  • 979 replies
  • 111 likes
  • Account
  • 480029 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210413 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210413 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120567 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120567 Views
  • 72 replies
  • 12 likes

Disconnected Facebook, screwed myself

I have submitted a ticket (2 actually) to spotify for help on this. Ive looked through a lot of posts, and I think ive found the answer to this question: talk to a staff member. But I've been driving around with no music and its killing me. I created...

  • Casual Listener
  • I have submitted a ticket (2 actually) to spotify for help on this. Ive looked through a lot of posts, and I think ive found the answer to this question: talk to a staff member. But I've been driving...
  • Peter__
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

unlimited

I'm having trouble with the unlimited 4.99 a month. I still can't access my playlist. Can some one help me. Right now I don't see the difference between free and unlimited other then paying for it.

  • Newbie
  • I'm having trouble with the unlimited 4.99 a month. I still can't access my playlist. Can some one help me. Right now I don't see the difference between free and unlimited other then paying for it.
  • Peter__
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Spotify

Hi I just upgraded to iOS 7 and my spotify was working perfectly but then it just stopped and said I wasn't a premium member and I can't stream music on demand PLEASE HELP/:

  • Newbie
  • Hi I just upgraded to iOS 7 and my spotify was working perfectly but then it just stopped and said I wasn't a premium member and I can't stream music on demand PLEASE HELP/:
  • Peter__
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Paying for an account which I dont know off

Hi,I found out recently that spotify are withdrawing money from my bank for spotify premium. Problem is i dont have it... I had a couple of accounts a while ago but i cannot remember the name of them so i can log in and see if they still r premium or...

  • Casual Listener
  • Hi, I found out recently that spotify are withdrawing money from my bank for spotify premium. Problem is i dont have it... I had a couple of accounts a while ago but i cannot remember the name of th...
  • Peter__
  • Community Legend
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

48hr Free to Free Trial Query

I recently registered for 48hr free trial and proceeded to use and create playlists, then got an email saying i could have a 30 day trial which i registered to, though as my 48hr trial ended I presumed my 30 day trial would become effective !! but it...

  • Newbie
  • I recently registered for 48hr free trial and proceeded to use and create playlists, then got an email saying i could have a 30 day trial which i registered to, though as my 48hr trial ended I presum...
  • Peter__
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Cant upgrade to premium

I have a free account but cant upgrade. Following the instructinons, which are to log in on facebook, but it just take me back to the page where I choose what kind of account I´m interested in. These keeps repeting it selves. I have erelier registere...

  • Casual Listener
  • I have a free account but cant upgrade. Following the instructinons, which are to log in on facebook, but it just take me back to the page where I choose what kind of account I´m interested in. These...
  • Peter__
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Intruders accessing my spotify account!

I noticed recently that my allocated 10 hours streaming on my free account was regularly at maximum, even though I've barely been using spotify for a while. After installing Norton Internet Security trial, I discovered that there were remote users tr...

  • Newbie
  • I noticed recently that my allocated 10 hours streaming on my free account was regularly at maximum, even though I've barely been using spotify for a while.  After installing Norton Internet Sec...
  • Peter__
  • Community Legend
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
  • 0 likes

Payment

I am getting charged and I canceled my account, I want a refund I have not gotten a reply back. my Case #: 00931905

  • Newbie
  • I am getting charged and I canceled my account, I want a refund I have not gotten a reply back. my Case #: 00931905
  • Richard
  • Community Legend
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

THEIVERY

I CANCLED MY SUBSCRIPTION OVER A YEAR AGO AND TO THIS DATE STILL GET BILLED $10 EVERY MONTH!!! I have tried numerous times to get into contact with spotify about this and they do nothing. THIS IS ROBBERY!!!!

  • Casual Listener
  • I CANCLED MY SUBSCRIPTION OVER A YEAR AGO AND TO THIS DATE STILL GET BILLED $10 EVERY MONTH!!! I have tried numerous times to get into contact with spotify about this and they do nothing. THIS IS ROB...
  • Richard
  • Community Legend
  • 217 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 217 Views
  • 2 replies
  • 0 likes

Delete my spotify account!!

Can someone help me delete my account now? I tried contacting but it didn't work. Please help

  • Visitor
  • Can someone help me delete my account now? I tried contacting but it didn't work. Please help
  • Thedev
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Renewing NUS subscription?

Hi, My 1 year NUS subscription expired last week but now I got a new NUS card and I want to add another year - how do I add it and change my subscription back to the NUS discounted one? I've tried everything on my account profile and cant see anythin...

  • Newbie
  • Hi,   My 1 year NUS subscription expired last week but now I got a new NUS card and I want to add another year - how do I add it and change my subscription back to the NUS discounted one? I'...
  • Thedev
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Being charged for Unlimited and Premium! :(

Hi everyone My account subscription says I have Unlimited but my bank account shows I'm being charged £4.99 then £9.99 straight after every month! How do I fix this?! It's really frustrating to not have phone support from Spotify Please help!

  • Newbie
  • Hi everyone   My account subscription says I have Unlimited but my bank account shows I'm being charged £4.99 then £9.99 straight after every month! How do I fix this?! It's really frustrati...
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Signed up to Spotify Premium free 30 day trial and got receipt for 9.99

I understood this would only be taken from me if I didn't cancel within the 30 day trial/didn't continue with the subscription. Free?

  • Newbie
  • I understood this would only be taken from me if I didn't cancel within the 30 day trial/didn't continue with the subscription.   Free?
  • Thedev
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

extended offline mode

Hi, I'm getting deployed in the next few months and will not have data access for as long as 6 months. Will I be able to listen to my offline songs? Thanks!

  • Newbie
  • Hi, I'm getting deployed in the next few months and will not have data access for as long as 6 months. Will I be able to listen to my offline songs? Thanks!
  • brehmytrey
  • Newbie
  • 410 Views
  • 1 replies
  • 2 likes
  • 410 Views
  • 1 replies
  • 2 likes

Hacked account

Hello,My account has been hacked and I had a charge of 119.88 with a credit card ending with 6049.The account is borjagomez and the email I used is franciacodebo@gmail.com. The hacker has also changed the email and the password so I can't change or c...

  • Regular
  • Hello, My account has been hacked and I had a charge of 119.88 with a credit card ending with 6049. The account is borjagomez and the email I used is franciacodebo@gmail.com. The hacker has als...
  • jorbagomez
  • Regular
  • 646 Views
  • 3 replies
  • 0 likes
  • 646 Views
  • 3 replies
  • 0 likes

Password to sonos

The password I need to enter my spotify account to sonos, will not send to my email. I have tried to re-send the email many times, but it doesn't appear. Can I find the password anywhere else?

  • Casual Listener
  • The password I need to enter my spotify account to sonos, will not send to my email. I have tried to re-send the email many times, but it doesn't appear. Can I find the password anywhere else?
  • AnneHansen
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Solved!! Premium account gone ?

I already searched for an answer on these forums.... Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium account. (for more than a year now) I can also login with my face...

  • Casual Listener
  • I already searched for an answer on these forums....   Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium a...
  • hifivu45
  • Casual Listener
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Password reset

I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the spotify app for the iphone and logged in with my emai...

  • Newbie
  • I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the sp...
  • Taylor
  • Community Legend
  • 2761 Views
  • 1 replies
  • 0 likes
  • 2761 Views
  • 1 replies
  • 0 likes

Saying I'm not a premium member but I am!

I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email to get my password and then it says it looks like ...

  • Newbie
  • I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email...
  • Taylor
  • Community Legend
  • 1835 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1835 Views
  • 2 replies
  • 0 likes