Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154555 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154555 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10525 Views
  • 3 replies
  • 10 likes
  • Security
  • 10525 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505460 Views
  • 985 replies
  • 112 likes
  • Account
  • 505460 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124257 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124257 Views
  • 74 replies
  • 12 likes

Unlimited account and playlists deleted

Hi all, I have an Unlimited Account but if i log in i get a free account...I created my first Account with Facebook, so i have no Spotify name to use for log in. I already submitted a case form (# 00937917) but i just got an answer how to change my p...

  • Casual Listener
  • Hi all,   I have an Unlimited Account but if i log in i get a free account...I created my first Account with Facebook, so i have no Spotify name to use for log in. I already submitted a case...
  • Peter__
  • Community Legend
  • 319 Views
  • 3 replies
  • 0 likes
  • Account
  • 319 Views
  • 3 replies
  • 0 likes

Spotify premium not working!

I've tried logging in and out several times via spotify details, Facebook and email and even reinstalling the app but nothing seems to work. My username is emmarenberg

  • Newbie
  • I've tried logging in and out several times via spotify details, Facebook and email and even reinstalling the app but nothing seems to work. My username is emmarenberg
  • meahtenoha
  • Spotify
  • 498 Views
  • 5 replies
  • 0 likes
  • Premium
  • 498 Views
  • 5 replies
  • 0 likes

Solved!! Gift Card Issues

Hey spotify Someone in norway just bought spotify premium for me as a gift card, and paid with a norwegian card, visa card. But i live in Belgium and cant activate because my country on my profile is Belgium. I can`t edit the country on my profile, t...

  • Casual Listener
  • Hey spotify   Someone in norway just bought spotify premium for me as a gift card, and paid with a norwegian card, visa card. But i live in Belgium and cant activate becaus...
  • jellecolman
  • Casual Listener
  • 839 Views
  • 6 replies
  • 0 likes
  • 839 Views
  • 6 replies
  • 0 likes

Solved!! New account has been made after the update

Hi, today I updated Spotify. When I laughed a new version I logged in by my Facebook account. I saw that I am logging in some new account - without my stars, playlist, etc. My friend is following my old account, which in I can't log. Could you help m...

  • Visitor
  • Hi, today I updated Spotify. When I laughed a new version I logged in by my Facebook account. I saw that I am logging in some new account - without my stars, playlist, etc. My friend is following my ...
  • Peter__
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Setup regular account - not tied to Facebook

I have a paid annual subscription on my account that is tied to my Facebook account. I would like to create a separate, standalone Spotify account that is no longer tied to my Facebook account using the same payment I've already made for the annual s...

  • Visitor
  • I have a paid annual subscription on my account that is tied to my Facebook account. I would like to create a separate, standalone Spotify account that is no longer tied to my Facebook account using ...
  • Peter__
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Premium account won't work on mobile

I too have the same problem! Spotify premium is active but my app won't says that I still need to buy into the premium and the only option I have is to 'learn more'. Please help

  • Casual Listener
  • I too have the same problem! Spotify premium is active but my app won't says that I still need to buy into the premium and the only option I have is to 'learn more'. Please help
  • Peter__
  • Community Legend
  • 7644 Views
  • 2 replies
  • 0 likes
  • 7644 Views
  • 2 replies
  • 0 likes

Spotify primium app

I got spotify on my ipod touch and i wanted primium but i dont know where the option to do so is

  • Newbie
  • I got spotify on my ipod touch and i wanted primium but i dont know where the option to do so is
  • Peter__
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 252 Views
  • 1 replies
  • 0 likes

someone else is using my spotify account

Hey, someone else is listening to songs I've never listened to using my spotify premium and it's showing up on my facebook. i've changed my password but it doesn't seem to help. what should i do to stop this?

  • Casual Listener
  • Hey, someone else is listening to songs I've never listened to using my spotify premium and it's showing up on my facebook. i've changed my password but it doesn't seem to help. what should i do to s...
  • Peter__
  • Community Legend
  • 1756 Views
  • 9 replies
  • 0 likes
  • 1756 Views
  • 9 replies
  • 0 likes

Lost playlist

Hello spotify Community, I don't know how but i lost my playlist named "Songs" and i found it but it says that the username is all numbers its "1255344191" like the account has been deleted or something but the playlist is still there. That used to b...

  • Newbie
  • Hello spotify Community,   I don't know how but i lost my playlist named "Songs" and i found it but it says that the username is all numbers its "1255344191" like the account has been delete...
  • Peter__
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! After update, my playlist is gone

Hello, Yesterday, after installing the asked update on my mac book, the application restarts and all playlists where gone. (it automatically logs in again with my Facebook credentials) It looks like there is a new profile created, because I now have ...

  • Casual Listener
  • Hello, Yesterday, after installing the asked update on my mac book, the application restarts and all playlists where gone. (it automatically logs in again with my Facebook credentials) I...
  • R_one
  • Casual Listener
  • 751 Views
  • 3 replies
  • 0 likes
  • Account
  • 751 Views
  • 3 replies
  • 0 likes

Double accounts linked to one Facebook

I accidently deleted the Spotify App in Facebook. Because of this I couldn't log in Spotify anymore, so I made a new account, using the same Facebookaccount I had used earlier. I now have two Spotify accounts, both linked to the same Facebookaccount....

  • Casual Listener
  • I accidently deleted the Spotify App in Facebook. Because of this I couldn't log in Spotify anymore, so I made a new account, using the same Facebookaccount I had used earlier. I now have two Spotify...
  • Hanners
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 267 Views
  • 2 replies
  • 0 likes

Account disabled after inquiry about 12 month charge

The other day it was time for my monthly payment to Spotify, nothing out of the ordinary as it has been as such since spotify launched in Sweden way back when. But I noticed I was charged 12 months instead of the regular 1 month, ok not really a big ...

  • Regular
  • The other day it was time for my monthly payment to Spotify, nothing out of the ordinary as it has been as such since spotify launched in Sweden way back when.   But I noticed I was charged ...
  • Fluffbollen
  • Regular
  • 584 Views
  • 9 replies
  • 0 likes
  • 584 Views
  • 9 replies
  • 0 likes

deleting account

Hi, New user here. Sort of lost. Today I decided to give Spotify a try. During registration, I was surprised to find that my email existed because evidently I had connected once several months ago, using my Facebook login (why??!!!). I don't want my ...

  • Casual Listener
  • Hi,   New user here. Sort of lost.   Today I decided to give Spotify a try. During registration, I was surprised to find that my email existed because evidently I had connected once...
  • user-removed
  • Not applicable
  • 681 Views
  • 8 replies
  • 0 likes
  • Account
    Login
  • 681 Views
  • 8 replies
  • 0 likes

Just Updated to the free trial of spotify premium but my phone does no see my registri

I just register for spotify premium 30 day trial ... but in my phone I still can use the benefit of a premium service what can I do ?

  • Newbie
  • I just register for spotify premium 30 day trial ... but in my phone I still can use the benefit of a premium service    what can I do ?
  • Thedev
  • Community Legend
  • 374 Views
  • 6 replies
  • 0 likes
  • 374 Views
  • 6 replies
  • 0 likes

All playlists and starred songs are gone

I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in with the numbered username instead of facebook and ...

  • Newbie
  • I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in ...
  • Thedev
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 213 Views
  • 1 replies
  • 0 likes

All my playlists and followers are gone

I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cause I don't remember if I had a spotify and a facebo...

  • Casual Listener
  • I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cau...
  • Thedev
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Lost Playlists

A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I have reasons to believe my account was hacked, as th...

  • Newbie
  • A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I h...
  • Adam
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Compte débité deux fois

Bonjour, A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify. Merci de me répondre, SP

  • Newbie
  • Bonjour,   A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify.   Merci de me répondre,  ...
  • milie
  • Newbie
  • 600 Views
  • 2 replies
  • 0 likes
  • 600 Views
  • 2 replies
  • 0 likes

Don't use my account but always have 0 Minutes left!

Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account.

  • Casual Listener
  • Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account. 
  • jimbobfeelie
  • Casual Listener
  • 1404 Views
  • 9 replies
  • 0 likes
  • 1404 Views
  • 9 replies
  • 0 likes