Where is Spotify's Customer Service assistance?

[MadCustomer]

I am on a newly created account. My other account is not accessible at the moment.

Three weeks ago I noticed my playlists were missing and I had new playlist on my account when I was on my way to work. I have been very busy so I did not think to much of it for a few days because most of my devices had my favorite play list loaded and was still playing my favorite music. I thought it was a spotify glitch and maybe you all were working on it.

That was incorrect because when I log into my account on the website a few days after, I discover that my profile has been changed and I had just been charged the full year membership without my knowledge. I went from monthly to yearly on premium service. My profile had the wrong email associated to it as well.

I submitted a ticket and waited a few days. Nothing happened for a week and I sent in an other ticket. By this time, I changed my information and password on the account. Nothing happened and last week I sent in an other ticket. Nothing has occurred. I have gotten only one "spotify case #" email on the third email.

I called the number that shows up on my credit care and it sends me back to this community, check out the problem section, and to submit a problem ticket.

I am very unsatisfied at the moment with his product. I have been a loyal customer since the company came to the USA. I have shared with friends and family of your product. What a waste

[MichaelJerzak]

if you provide a Case # i can escalate this and make sure a Staff Member looks into it and you get a response.

[MadCustomer]

The one email I did receive stayed Spotify Case # 00914347

[Peter__]

I can confirm that Michael has escalated this for you, hang tight for a response 😉 

Peter

[Richard]

Hi there,

I've looked you up in the system and found a number of cases for you. 

We last sent you an email on the 9th of september asking for a bit more information. We haven't heard back from you yet - did you not get the email? Be sure to check your junk/spam filters!

Let us know if you need the email resent.

[MadCustomer]

I did not get an email. I changed my spam folder as well. Are you sure you are sending emails to the right address? Like I said before, the profile had a different address and I do not know when it was changed. The correct email address is on the last ticket

[Richard]

I'll get another email sent over to you.

[EDIT: Oops - looks like I was beaten to this already]