Account disabled after inquiry about 12 month charge

[Fluffbollen]

The other day it was time for my monthly payment to Spotify, nothing out of the ordinary as it has been as such since spotify launched in Sweden way back when.

But I noticed I was charged 12 months instead of the regular 1 month, ok not really a big deal, as I have no plans to discontinue the service.

so I sent an inquiry to customer service wondering why this happened.

They responded with disabling my account and I was asked to confirm that I am the owner of the account by card number and the first receipt when I signed up for premium.

Anyway

My first contact was Sep 17 and i got a casenumer # 00924939 from the automatic reply.

A day later (Sep 18) i get an email from Joe at the Spotify Customer Service - Cambridge, where he asks for some information.

ref:_00DD0pxIW._500D0UtX7i:ref

I reply with the required information that I could find and also add that I am not contesting the charges, and that I was merely curious as to why it happened.

Sep 19 still no response from Spotify, I reply to the same email asking for information as to what is going on.

Sep 20 still no respons from Spotif, I reply to the same email again asking what is going on.

So here we are, I have now been without acccess to Spotify for the better part of a week, and im out 1188SEK and no replies from Spotify.

[Adam]

@Fluffbollen - looks like our payments team just replied. They'll get back to your reply again soon. Hang in there.

[Fluffbollen]

I have replied to that email, here's hoping I don't have to go the whole weekend without music.

[Bushmans1]

Just found out this happend to me aswell, I do however want to keep paying month to month and do want my 1188-99sek payed back. Guess i'm in for quite a wait. Sigh.

[Fluffbollen]

I'm still waiting to hear back from the last email i sent on Friday 20th sept.

So it was like I suspected I wasn't alone in this, but now i'm being treated like I stole the account and have reverify.

But i'm sure it will resolve itself eventually...

[Peter__]

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@Fluffbollen wrote:

I'm still waiting to hear back from the last email i sent on Friday 20th sept.

So it was like I suspected I wasn't alone in this, but now i'm being treated like I stole the account and have reverify.

But i'm sure it will resolve itself eventually...

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I would assume you will get a reply today since its Monday, so keep an eye on your inbox 😉 

Peter

[Fluffbollen]

Let's hope so, nothing yet though.

[Fluffbollen]

Still no replies from support.

I'm not sure on the whole process as to why it's so slow going,  I mean afterall it was I who was charged 12 months and then got my account disabled during the "investigation".

You'd imagine that it would be somewhat expedient when i'm not at fault.

[Jamie]

I've just looked into this for you and I can confirm that your case is waiting in the queue and our Payments team will be back in touch as soon as they can.

[Fluffbollen]

I'm upto the point where i'm thinking it was a bad idea to ask a simple question, day 7 without Spotify....