Having trouble logging in

[Louosavage]

I'm having trouble logging in on the app.

When I log in with my username and password it says my email has been activated already and that my username and passport are incorrect. After changing them multiple times I still can not log in.

Does anyone have a solution?

[Maxim]

Hey @Louosavage,

Can you please let me know the exact error message that you’re seeing?

Thanks. 🙂

[Louosavage]

When I log in through Facebook it comes up with 'error: 404'

The first one that come up was this email is already activate. Now When I log in through my username and password it says that my username and passport are incorrect - which are not as I have changed them.

So I can't log in.

[Sincity27]

Im having he same exact issue my iPhone that I originally got Spotify on and set the account up in with works fine because I never log out of it ever since I had t but now I'm trying to log into Spotify through my iPad and it keep giving me the same code and keep popping up this account already exist which is obvious because it's the login screen not to sign up screen . I need help especially if I'm paying for this I should be able to use my account on any device I want . Right ?

[Maxim]

Hey @Sincity27 @Louosavage,

Please reach out to Spotify Support via one of the channels below so that they can take a closer look at this issue 🙂 Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.