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Help! I cant login with my CORRECT email

Help! I cant login with my CORRECT email

Hi,

When I try to login with my email I got a warning that says that I the email and the password dont correspond. But when I try to restore the password with the same email I got the email correctly. Then I change the password and try to login again and got the same error.

 

If I change the email whit my account number 1110********* the new password work correctly and In my profile I can see my email. This email is the same email I cant use to login.

 

Any idea to fix this problem? Thanks so much!

 

Sorry for my poor English!

Reply
9 Replies

Hey! Thanks for coming to the community for help 🙂

If I'm understanding your situation correctly, it sounds like you may have used Facebook to set up your account. If that's the case, try logging in using your Facebook account and not your email address!

 

Hopefully this helps! (and if it does, marking this as a "solution" will make it easier for others with the same problem to find)

Thanks for help.

 

I close my Facebook account since a year, and I try to log now and my account dont exist.

 

If I close my Spotify account Can I use my email address again? If I can use my email again. How many time I need to wait for create the account again?

 

Thanks!

Hey @user-removed, 

 

I hope you don't mind me jumping in here!

 

If you want to close your Spotify account, you'll be able to register again afterwards with the same email address 🙂 You may need to wait for a day afterwards, though, to give time for the change to refresh across Spotify's services.

 

I hope this helps,

Tim

 

Finally some people from Spotify staff help me. Now I have other account with the same data, and now all works fine.

 

I cant mark one solution because I cant access my old account.

Thanks for getting back to me, @5cqh3z_-vb4b7!

 

Sorry that you had to make yourself a new account. Would you be able to share the post that you'd like to have marked as a solution? I'll be able to mark it as a solution for you 🙂

I too had this issue yesterday & had to reset my password.  I also now cannot access any of my playlists.  My history shows & my daily mixes are all there but my playlists are gone.  This has happened on all my devices!  Any assistance anyone can provide is appreciated!!

Hey @rejnx9_mg-vz,

 

Sorry about that! Let's just double-check that you're logging into the right account. This Spotify support article might help you here 🙂

It is my correct account because my history was showing when I reset my password. Is there a setting perhaps that is stopping my playlist from showing?


@rejnx9_mg-vz  schreef:

It is my correct account because my history was showing when I reset my password. Is there a setting perhaps that is stopping my playlist from showing?


Hello @rejnx9_mg-vz

Is the problem still occuring after you restart your device/try logging in on another device?

If so, are your lost playlists showing in your list of 'deleted playlist'?

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