Help im not techy and theres no support here

[Ckiser]

I had a family plan, my credit card got stolen. In the time to replace the card my account t expired. I added the new card and now it'll only let me log into premium individual even though I only have a family plan.

Plan

Premium

Country

Canada

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[ribezaz]

Hello, welcome to the Spotify Community!

It looks like when you updated your payment method, a different plan may have been signed up for, which is why you might now be seeing an individual plan. To avoid this kind of confusion in the future, I recommend following the steps in this article when updating your payment information.

If you'd like, you can change your plan to Spotify Family by following these steps.

Keep me posted.

Cheers,

ribezaz.