Spotify Community

To31 · 2023-10-18

even though I'm logged in on the website, I'm not in the app.

Elena · 2023-10-20

Thanks for reaching out to us.

Can you let us know if you get any error message when trying to log in the app?

If you're using the same email and password you used to log in on the website, you should be able to log in on the app as well.

If you're using a VPN, we'd recommend turning that off and making sure you're on a public network.

Let us know how it goes!

ElenaModerator

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