Help

[Wschlaefer]

Help! Last month I cancelled my premium subscription but was just charged for another month! I thought maybe I didn't do it right but when I looked under my subscription it says I have the free version! I contacted support only for them to email me back saying I need to come to the support page. Someone help!

[Taylor]

Hi, and welcome to the community!

That probably means you've got a second account that you subscribed to. Did you create a different account with facebook for example? Try logging in with facebook instead and check your susbcriptions page from there.

If you would like a refund for the payment you made, you can submit an online contact form; and someone at Spotify can take a look to see what they can do.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

As with the form you submitted, if you reply to it directly the staff will take a look.

Taylor