How can I use an already registered email?

[eugenioceraolo]

Plan

Premium

Country

Argentina

My Question or Issue

Hi. I had two accounts, one created with my facebook account and a mail address of mine (I'll call this mail address "@1" for clarification) and another one created just with another mail address of mine ("@2"). The latter is the premium spotify account I use every day.

The problem is that I am trying to link my Spotify account to a third-party app, in which I am registered with @1. So I tried to close the Spotify Account with @1 (which I was not using anyway) and change the mail of the premium account  (which I use normally) from @2 to @1, but it says that the mail (@1) is already in use (which in fact was, until I shut down that Spotify account).

I think that what I need is Spotify to definitely close the account linked with my Facebook (i.e. @1) and then I should be able to change my address from @2 to @1 in my Spotify Account.

I hope there is someone able to help me with this issue.

Thanks!

[Billy-J]

Hey @eugenioceraolo, thanks for reaching out to the Community!

Did you recently close your Spotify account today, or the past few days? 

Keep me posted!

[eugenioceraolo]

Hi @Billy-J, thank you for the quick response.

It was closed exactly 1 week ago...

[Billy-J · Accepted solution]

Hey @eugenioceraolo,

Thanks for the details.

Generally, accounts that were closed have a 7 day open period in case you change your mind and want to open your account again, but it can also take up to 30 days.

In any case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help. 

For your reference, there is some more information on closing your account here.

Have a nice day!

[eugenioceraolo]

I will contact them then. Thank you very much!

[Billy-J]

Hey @eugenioceraolo,

You're welcome! If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!