Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
82812 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
103526 Views
10 replies
3 likes
PlanPremiumCountry: Belarus in the past, now - in Lithuania Device(Xiaomi redmi note 5 )Operating System(Android) My Question or IssueI can't change my country in the Settings. The problem is, when I update payment method, currency changes to Euros, ...
Plan Premium Country: Belarus in the past, now - in Lithuania Device (Xiaomi redmi note 5 ) Operating System (Android) My Question or Issue I can't change my country i...
Spotify Star
476 Views
1 replies
0 likes
PlanFreeCountry USADeviceMac My Question or Issue One day I was logged out of the spotify app on my mac, and I've been unable to log back in since. My username and password (and logging in with facebook) works on the spotify website and the iPhone ap...
Plan Free Country USA Device Mac My Question or Issue One day I was logged out of the spotify app on my mac, and I've been unable to log back in since. My use...
Newbie
18591 Views
22 replies
0 likes
Plan: Premium (Family)Device: all (friends using various)Country: Canada My username is not appearing in searches. I was told by a Spotify representative a few things that are not accurate or reasonable responses. The first is that my username is uf9...
Plan: Premium (Family) Device: all (friends using various) Country: Canada My username is not appearing in searches. I was told by a Spotify representative a few things that are not ...
Moderator
8816 Views
20 replies
4 likes
I'm trying to fix a heavily infected discover weekly. I'm describing it as infected because this all comes from a playlist of rain noise that I was using to help with sleep, and now means I get nothing but ambient pan pipes and chanting "music" on my...
I'm trying to fix a heavily infected discover weekly. I'm describing it as infected because this all comes from a playlist of rain noise that I was using to help with sleep, and now means I get nothi...
Newbie
3219 Views
6 replies
5 likes
PlanPremiumCountryCanadaDeviceGoogle Home My Question or Issue:When asking Google Home to shuffle Daily Mix, it instead plays a album by Luis Masters. This started happening on the 24th of November and applies to all 6 Daily Mixes
Plan Premium Country Canada Device Google Home My Question or Issue: When asking Google Home to shuffle Daily Mix, it instead plays a album by Luis Masters. This started happening on t...
Moderator
904 Views
1 replies
1 likes
Hi there, apparently I do not have access to my old facebook-connected profile here in the community after switching to a new, e-mail based account. Is there a way to merge my new account (alexanderklar) with my old one (klar)? Or maybe reactivate ac...
Hi there, apparently I do not have access to my old facebook-connected profile here in the community after switching to a new, e-mail based account. Is there a way to merge my new a...
Music Fan
1636 Views
10 replies
0 likes
I have a premium family account, based in Sweden.I want to change my work email (leaving jobs) which I use for my profile, to my private gmail. But this is being used for one of my daughters, but I can't change to her email address as it says that it...
I have a premium family account, based in Sweden. I want to change my work email (leaving jobs) which I use for my profile, to my private gmail. But this is being used for one of my daughters, but I...
Spotify Legend
1249 Views
6 replies
0 likes
Hello,First of all let me apologise for my poor english...Like said in the subject I have to accounts : one free and one premium. The premium account is used on android devices across my family and the free account is no more used. The problem is whe...
Hello, First of all let me apologise for my poor english... Like said in the subject I have to accounts : one free and one premium. The premium account is used on android devices across my family a...
Newbie
1525 Views
2 replies
0 likes
Hey there, I'm having an issue where it's not updating my region from the EU (Malta) to the UK and is still charging my UK card in Euros...I can't fix this and now I can't listen to my music EVEN THOUGH it says I'm premium but still locks my account ...
Hey there, I'm having an issue where it's not updating my region from the EU (Malta) to the UK and is still charging my UK card in Euros... I can't fix this and now I can't listen to my mus...
Moderator
1304 Views
3 replies
0 likes
I just signed up for premium and the first thing I seem to have found is the single-stream limit. Ok, so I need a family plan... but then to use that on my Alexa devices I'll have to make a separate Amazon accounts for each device to associate with t...
I just signed up for premium and the first thing I seem to have found is the single-stream limit. Ok, so I need a family plan... but then to use that on my Alexa devices I'll have to make...
Visitor
4584 Views
5 replies
0 likes
PlanFree & PremiumCountryWorldwideDeviceAndroid and Apple mobile phones Hi everyone!Hope you´re all doing well.I have an issue with spotify for the last three releases of my band Riot in the Attic.The day the songs were released, each time we started...
Plan Free & Premium Country Worldwide Device Android and Apple mobile phones Hi everyone! Hope you´re all doing well. I have an issue with spotify for the last three releases of m...
Spotify Legend
554 Views
1 replies
0 likes
Quiero cancelar la suscripcion que me estan cobrando a mi tarjeta ya que no lo contrate y no se que cuenta es la que este vinculada asi como domiciliadaPlanFree/PremiumCountryMexicoDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Sy...
Quiero cancelar la suscripcion que me estan cobrando a mi tarjeta ya que no lo contrate y no se que cuenta es la que este vinculada asi como domiciliada Plan Free/Premium Country Mexico Device ...
Roadie
542 Views
1 replies
0 likes
Hey guys,if this is the wrong category or something, I'm really sorry. But I have a problem with my Spotify account and I don't know where to look anymore because I can't find anything helpful anywhere.So I've had an account for a while, which I'm co...
Hey guys, if this is the wrong category or something, I'm really sorry. But I have a problem with my Spotify account and I don't know where to look anymore because I can't find anything helpful anyw...
Spotify Legend
1803 Views
1 replies
0 likes
Around once a month my password is disabled and I am required to create a new one. I do not believe my account has been hacked and I am not logged out of any devices until I reset this password, hence the timeframe inaccuracy, but I am unsure how to ...
Around once a month my password is disabled and I am required to create a new one. I do not believe my account has been hacked and I am not logged out of any devices until I reset this password, henc...
Spotify Legend
796 Views
3 replies
0 likes
Hello Spotify,My playlist is continuously being falsely reported by a bot no matter what title / cover art I use. It meets all the guidelines and does not violate Spotify's policy. This keeps removing the title, cover art, and description which makes...
Hello Spotify, My playlist is continuously being falsely reported by a bot no matter what title / cover art I use. It meets all the guidelines and does not violate Spotify's policy. This keeps remov...
Newbie
974 Views
2 replies
1 likes
I've already seen that this was solved with other people, but it still remains a problem with my account! I created this account when I was in the UK, but then I moved back to Venezuela and Spotify told me I had to change my country on my profile. So...
I've already seen that this was solved with other people, but it still remains a problem with my account! I created this account when I was in the UK, but then I moved back to Venezuela...
Spotify Star
706 Views
2 replies
0 likes
Hi Guys, support team, any jeje, I choose an invite my family yo our family acc today, but they can sign up in the platform infinite bucle in the sign up page, not working facebook either, please i need help, also we try incognito as well and nothing...
Hi Guys, support team, any jeje, I choose an invite my family yo our family acc today, but they can sign up in the platform infinite bucle in the sign up page, not working facebook eit...
Spotify Star
1332 Views
4 replies
0 likes
hola, quisiera saber si compro una cuenta premium en Venezuela, podria usar el servicio, es que Venezuela no se encuentra entrelos paises en que spotify funciona normalmente. Si funciona compraria la cuenta
hola, quisiera saber si compro una cuenta premium en Venezuela, podria usar el servicio, es que Venezuela no se encuentra entrelos paises en que spotify funciona normalmente. Si funciona c...
Spotify Star
16744 Views
8 replies
1 likes
Hi I currently pay for Spotify Premium and live in the US but I'm moving to Iraq in two months. Will Spotify even work for me there?
Hi I currently pay for Spotify Premium and live in the US but I'm moving to Iraq in two months. Will Spotify even work for me there?
Spotify Star
2176 Views
2 replies
0 likes
PlanPremium for familyCountry Iraq My Question or Issue Hello, I would like to buy premium for family, we are in Iraq and it does not accept my credit card payment which is issued in Iraq. Could you please help? thanks. Rgds,Ahmed
Plan Premium for family Country Iraq My Question or Issue Hello, I would like to buy premium for family, we are in Iraq and it does not accept my credit card payment ...
Spotify Star
5925 Views
7 replies
1 likes
