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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76399 Views

28 replies

0 likes

  • 76399 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94229 Views

9 replies

2 likes

Account
Login
  • 94229 Views
  • 9 replies
  • 2 likes

Superuser Contribution Recent activity not visible on my profile

PlanFree CountryPakistan DeviceSamsung A32 Operating SystemAndroid 11 My IssueMy recent activity doesn't show up on my profile even though my listening activity is on. It's not a new issue; it's been like this ever since I set up my account. It seems...

Casual Listener

Plan Free   Country Pakistan   Device Samsung A32   Operating System Android 11   My Issue My recent activity doesn't show up on my profile even though my listening a...

Alex

Spotify Legend

1984 Views

1 replies

1 likes

Account
Free
Other
  • 1984 Views
  • 1 replies
  • 1 likes

Superuser Contribution Layout has changed and I can't find anything - in particular recently played!

I am in a different country and had to change my settings and login again but when I logged in the whole layout has changed and I can't see my recently played albums. I don't know what they were called and I can no longer access them. This new layout...

Newbie

I am in a different country and had to change my settings and login again but when I logged in the whole layout has changed and I can't see my recently played albums. I don't know what they were call...

Alex

Spotify Legend

495 Views

1 replies

0 likes

Other
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently listened not updating

Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working

Casual Listener

Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working  

CarlosE

Spotify Legend

1331 Views

1 replies

0 likes

Account
  • 1331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify link won't open album in app

Hi all, Been wanting to listen to the new Nick Cave album. This is definitely on Spotify - https://open.spotify.com/album/34xaLN7rDecGEK5UGIVbeJ but when I follow that link (from http://www.nickcave.com/music/nickcaveandthebadseeds/skeleton-tree/) it...

Casual Listener

Hi all,   Been wanting to listen to the new Nick Cave album. This is definitely on Spotify - https://open.spotify.com/album/34xaLN7rDecGEK5UGIVbeJ but when I follow that link (from h...

Kiril

Moderator

1426 Views

6 replies

0 likes

Premium
  • 1426 Views
  • 6 replies
  • 0 likes

Change country for student premium

Plan: Student PremiumCountry: Japan Device: iPhone 8Operating System: iOS 14. My Question or IssueI can't change the county setting. I tried, but the option is locked in my plan. Does this mean I should upgrade to another plan?

Casual Listener

Plan: Student Premium Country: Japan   Device: iPhone 8 Operating System: iOS 14.   My Question or Issue I can't change the county setting. I tried, but the option is locke...

Maxim

Spotify Star

2051 Views

3 replies

0 likes

Account
Subscription
  • 2051 Views
  • 3 replies
  • 0 likes

I can't login anymore, neither from Pc nor from smartphone.

PlanFreeCountryJapanDeviceSamsung Galaxy 9 PlusOperating SystemWindows 10 My Question or IssueSince yesterday I can't login to my Spotify account, that I created by "log in by facebook".Both my smartphone and my PC, via app or browser can't give me a...

Newbie

Plan Free Country Japan Device Samsung Galaxy 9 Plus Operating System Windows 10   My Question or Issue Since yesterday I can't login to my Spotify account, that I created by "log in b...

OneByBoo

Roadie

671 Views

1 replies

0 likes

Account
Login
  • 671 Views
  • 1 replies
  • 0 likes

switch between devices

Plan PremiumCountry: Portugal DeviceMacBook Pro (16-inch, 2019)Operating SystemmacOS BigSur 11.6 My Question or IssueWhen using the desktop app, i'm forced to login everytime, as all the musics are greyed out. Once i log back in, all seems to work no...

Newbie

Plan Premium Country: Portugal   Device MacBook Pro (16-inch, 2019) Operating System macOS BigSur 11.6   My Question or Issue When using the desktop app, i'm forced to login e...

OneByBoo

Roadie

680 Views

1 replies

0 likes

Account
Login
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Whats new" (Bell) function not shown in my premium account

PlanPremiumCountryGermanyDeviceSamsung A3 2017 (+ IPhone 12 or Android 11 Devices from friends)Operating SystemAndroid 8, Android 11, Ios 14 My Question or IssueHey,in my own premium account the new "What's new" (Bell) function is not displayed at th...

Casual Listener

Plan Premium Country Germany Device Samsung A3 2017 (+ IPhone 12 or Android 11 Devices from friends) Operating System Android 8, Android 11, Ios 14   My Question or Issue Hey, in my...

Jeremy

Spotify Legend

1129 Views

3 replies

0 likes

Account
  • 1129 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android App asked me to verify email 3 years after starting Premium Membership

PlanPremiumCountryCanada DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueToday, I received a popup in the Android app that told me to send a verification email to my email address in order to verify my account. This is odd because ...

Newbie

  Plan Premium Country Canada   Device Samsung Galaxy s9 Operating System Android   My Question or Issue Today, I received a popup in the Android app that told me to send a...

Almo66

Casual Listener

23096 Views

15 replies

3 likes

Account
Premium
Security
  • 23096 Views
  • 15 replies
  • 3 likes

[Other] Account/app language and region

My first language is English, I live in Belgium and I am currently on holiday in Spain. Right now, my account and email communications are still in Dutch, and I can't change it to anything else except French, yet the Spotify app on my phone and lapto...

Regular

My first language is English, I live in Belgium and I am currently on holiday in Spain.   Right now, my account and email communications are still in Dutch, and I can't change it to anything e...

OneByBoo

Roadie

1718 Views

3 replies

0 likes

Other
  • 1718 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify RESELLER Accounts?

Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay?I am looking for a year's subscription account again and see all the reseller accounts for a cheaper price than Spotify?They say they are genuine, b...

Regular

Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay? I am looking for a year's subscription account again and see all the reseller accounts for a ch...

CarlosE

Spotify Legend

6666 Views

3 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 6666 Views
  • 3 replies
  • 0 likes

How do I share my spotify profile url without sharing my username?

If I copy my Spotify profile URL, it will have my username in it, and I'd prefer not to get doxxed just because I want to send someone my Spotify profile. Is there a way I can get a link that doesn't include it? Thanks for any help regarding this.

Newbie

If I copy my Spotify profile URL, it will have my username in it, and I'd prefer not to get doxxed just because I want to send someone my Spotify profile. Is there a way I can get a link that doesn't...

Maxim

Spotify Star

3344 Views

1 replies

2 likes

Account
  • 3344 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution How do I stop Spotify from adding songs to my playlists??

PlanFreeCountrySingapore DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueHow do I stop having songs added to my playlists without buying Premium or whatever?

Visitor

Plan Free Country Singapore  Device Samsung Galaxy S7 Operating System Android   My Question or Issue How do I stop having songs added to my playlists without buying Premium or wh...

Jeremy

Spotify Legend

8270 Views

3 replies

0 likes

Free
Other
  • 8270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Listening at home and on the road

I live in Santa Barbra CA, but commute to Los Angeles CA on a daily basis. My question is why is it when I'm in my car, listening to my Spotify, and then suddenly funny girlfriend opens up Spotify on her phone or on our computer, it stops playing in ...

Newbie

I live in Santa Barbra CA, but commute to Los Angeles CA on a daily basis. My question is why is it when I'm in my car, listening to my Spotify, and then suddenly funny girlfriend opens up Spotify on...

Jeremy

Spotify Legend

784 Views

3 replies

1 likes

  • 784 Views
  • 3 replies
  • 1 likes

Solved!! Stats for featured songs

If im featured on a song on Spotify, which makes the song appear on “appears on” section of my artist page, and someone listens to the song, do MY listeners per month increase? Im sick of not being able to see the stats of the streams, listeners of a...

Newbie

If im featured on a song on Spotify, which makes the song appear on “appears on” section of my artist page, and someone listens to the song, do MY listeners per month increase?   Im sick of no...

OneByBoo

Roadie

2607 Views

1 replies

0 likes

Other
  • 2607 Views
  • 1 replies
  • 0 likes

How do you remove a speaker from your Spotify account even after signing out on all devices?

I have tried numerous times to remove my family speakers from my account. I believe they are Alexa speakers. I have signed out of all devices numerous times and put only show local devices, however I still see them as devices to connect too. Also, at...

Casual Listener

I have tried numerous times to remove my family speakers from my account. I believe they are Alexa speakers. I have signed out of all devices numerous times and put only show local devices, however I...

OneByBoo

Roadie

2506 Views

1 replies

0 likes

  • 2506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Signed on for Family plan. 2 family members can't separately play music from 2 different devices

So I was sick of getting kicked off my streaming music when my husband decided to play spotify from his iphone elsewhere. So I joined the family plan but it's still happening. What gives? He did sign out of my account and log into his account so I ca...

Casual Listener

So I was sick of getting kicked off my streaming music when my husband decided to play spotify from his iphone elsewhere.  So I joined the family plan but it's still happening.  What gives?...

Alex

Spotify Legend

974 Views

4 replies

1 likes

Premium
Subscription
  • 974 Views
  • 4 replies
  • 1 likes

recover my account

PlanPremiumCountryItaly DeviceiPhone 8Operating SystemIOS 14.3 My Question or IssueHi my name is Lorenzo, and i have a big problem, i was forced to create a new free account on spotify because i can't recover my old premium account. I remember the us...

Newbie

  Plan Premium Country Italy   Device iPhone 8 Operating System IOS 14.3   My Question or Issue Hi my name is Lorenzo, and i have a big problem, i was forced to create a ne...

AdamDamon

Community Legend

644 Views

1 replies

0 likes

Account
  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile picture and name are not shown

Plan Premium Country Italy or Belgium, not sure Device Samsung s10e Operating System Android 11 My Question or Issue Profil picture and name are not shown. Name is replaced by a generic code and profile picture is the first letter of this random name...

Newbie

Plan Premium Country Italy or Belgium, not sure   Device Samsung s10e Operating System Android 11   My Question or Issue Profil picture and name are not shown. Name is...

Eni

Moderator

629 Views

1 replies

0 likes

Account
Premium
  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

PlanPremium StudentiPhone 8 My Question or IssueSpotify is asking me to renew my email address otherwise I’ll lose my account (Premium Student). When I enter the new address I use on a daily basis, it says that it is already used for another account,...

Newbie

Plan Premium Student iPhone 8   My Question or Issue Spotify is asking me to renew my email address otherwise I’ll lose my account (Premium Student). When I enter the new address I use on ...

MafeG

Spotify Legend

633 Views

1 replies

0 likes

Account
  • 633 Views
  • 1 replies
  • 0 likes