How long it takes to support team answer messages?

[sylvioros2]

My account was disabled and I sent a message to know why (I suspect a possible reason though) two days ago and 'til now, nothing. I wonder if they're gonna answer...

Tips? Suggestions?... Spotify support is that bad?

[pimpel]

3 months waiting.. still no answer!! 

[Peter__]

Normally they reply to the majority of cases within 24 hours. Could you guys post your 8-digit case numbers from when you got in touch and I will ask someone to check them out for you?

[Carina]

Hey @sylvioros2 + @pimpel and welcome to the community!

Did you both receive an automated message that leads you back to the community or help pages? if so, you need to reply to it (even if it's from "no-reply") to make sure your mail goes to the right people.

By the way sylvioros2, have you deleted your facebook or have you been banned for a certain timeframe? Because if you've signed up through facebook and that's the case, you can't use Spotify unless you active your facebook again.

[sylvioros2]

Please Peter, I'll appreciate a lot if you could do that. Almost 72 hours without a single answer.

I sent 2 messages:

1st #02072438

2nd: #02075671

Many thanks!

Carina,

I don't use Facebook. 😕

[sylvioros2]

Man, how bad Spotify customer service is... they've answer me with a nonsense about refund that neither PayPal or the bank knows about it. I answered them back and I hope they are reasonable this time. I've never had anything wrong and If I did, they need understand that I didn't know it.

But each answer takes days... at this speed, we'll get a conclusion in 2015...

[Peter__]

@sylvioros2 - I've asked someone to check these out for you.

[sylvioros2]

Thanks Peter.

[sylvioros2]

5 days since the last answer and counting

9 days overall

[Peter__]

@sylvioros2 - Someone did pick up my escalation about this so hoping someone will get back to you shortly.

If you don't hear anything back by end of play today please post back and I will poke some Spotify peeps for you.

[sylvioros2]

Thanks Peter, but I'm still counting (and waiting)...

6 days since last answer and counting

10 days overall

[sylvioros2]

6 days since last answer and counting

10 days overall

[Peter__]

Hang in there, I'm asking about this for you.

[sylvioros2]

7 days since last answer and counting

11 days overall

[sylvioros2]

7 days since last answer and counting

11 days overall

[Pricilla]

Hey sylvioros2!

Apologies for the delay. You should get an email from our support team very soon, keep an eye on your inbox.

[sylvioros2]

Thanks for the answers, but I won't have my account back and who knows why. (No real reason given)

Now, Spotify has a new angry/resentful customer, forever. It's a good service that gives a **** for their customers and as a marketing guy I hate this kind of companies, but I don't have a good alternative, so...

Please, transfer ALL my playlists to sylvioros2 (including all music (+),  favorites and secrets)

[Premierwash1]

That's not answering the question!u kidding me? I'm paying monthly and wanted to add a line, however wanted to speak with someone at Spotify before I did and NOTHING! That's ridiculous! I've never seen or experienced anything like this. is this what I'm paying for it?

[sylvioros2]

1 day since last answer

13 days overall

[sylvioros2]

1 day since last answer

13 days overall

[sylvioros2]

1 day since last answer

13 days overall

[Pricilla]

Hey Premierwash1,

Sorry to hear that. Did you contact us via email? If so, can you please post your case # here?

We’ll chase it up for you. 

[Pricilla]

Hey sylvioros2,

I can see that our support team has sent you an email already. Please check your inbox and let us know if we can help with anything else.