Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Stuck in "Enter your payment details" page

I would like to upgrade my account to Premium. While I choose paying with VISA, however, it stucks at the page as the image below. I tried with many browsers, but no one works. Please help, and sorry for my poor English.

Newbie

I would like to upgrade my account to Premium. While I choose paying with VISA, however, it stucks at the page as the image below.     I tried with many browsers, but no one wo...

kbrooksc

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Transfer Account through another country-account

Hello, I have a hypothetical question. So, let's say we have a person from Germany and this person was using Spotify long before it was available in Germany. So, this person made a UK-account and was using it in Germany. He or she was of course payin...

Casual Listener

Hello,    I have a hypothetical question.   So, let's say we have a person from Germany and this person was using Spotify long before it was available in Germany. So, this pe...

kbrooksc

Community Legend

459 Views

1 replies

0 likes

Account
Premium
  • 459 Views
  • 1 replies
  • 0 likes

My Samsung S4 don't like spotify

I have a big problem. Im a premium subscriber but I can't use spotify on my mobile. Evry time I try to start the app, the screen turns black and then a sign with "spotyfy has stopped!" shows up. I have tried to rapport the problem. Tried to reinstall...

Newbie

I have a big problem. Im a premium subscriber but I can't use spotify on my mobile. Evry time I try to start the app, the screen turns black and then a sign with "spotyfy has stopped!" shows up. I ha...

JoeThomas

Community Legend

284 Views

2 replies

0 likes

  • 284 Views
  • 2 replies
  • 0 likes

Account

I recently signed up for Spotify at the student discount price about 20 minutes ago. I tried to access the premium features on my phone and it said that I needed to sign up for that even though I already did. Also, when I checked my subcription statu...

Visitor

I recently signed up for Spotify at the student discount price about 20 minutes ago. I tried to access the premium features on my phone and it said that I needed to sign up for that even though I alr...

Peter__

Community Legend

246 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 246 Views
  • 2 replies
  • 0 likes

I activated my spotify code under the wrong facebook account... Oh NO!

I activated my 6months Premium subscription spotify code under my work facebook account (on mt work phone) which is attached to my work email. How do I fix it? Its the wrong email address and everything. The user name that I want to register the code...

Newbie

I activated my 6months Premium subscription spotify code under my work facebook account (on mt work phone) which is attached to my work email. How do I fix it?   Its the wrong email address ...

kbrooksc

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Device Password

I have just signed up for premium. I have clicked multiple times for Spotify to send me a password for my devices, but no email has come although it has told me that one has been sent. What can I do to get a password?

Newbie

I have just signed up for premium.  I have clicked multiple times for Spotify to send me a password for my devices, but no email has come although it has told me that one has been sent.  Wh...

Peter__

Community Legend

251 Views

2 replies

0 likes

Account
Login
Other
Subscription
  • 251 Views
  • 2 replies
  • 0 likes

30 free trial not working?

So I got spotify awhile back and it gave me the option to try spotify for 7 days free so I tried it. didn't use it as much as I wanted due to work to really benefit from it. Got an email a few days ago "Thanks for taking our 7 days free trial! If you...

Newbie

So I got spotify awhile back and it gave me the option to try spotify for 7 days free so I tried it. didn't use it as much as I wanted due to work to really benefit from it. Got an email a few days a...

kbrooksc

Community Legend

236 Views

1 replies

0 likes

Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Being billed monthly - I don't have an account.

Greetings. I downloaded and installed the FREE version of Spotify some months ago. I logged in using my Facebook account. Now I am being charged for a Premium account. When I login using Facebook and look at account info, it indicates that I am not a...

Newbie

Greetings. I downloaded and installed the FREE version of Spotify some months ago. I logged in using my Facebook account. Now I am being charged for a Premium account. When I login using Facebook a...

Peter__

Community Legend

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

Moved away from Mexico, still showing it as location.

I live in USA again and want that for my profile but that option is greyed out.

Music Fan

I live in USA again and want that for my profile but that option is greyed out.

Peter__

Community Legend

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

two accounts .

Yesterday I bought spotify premium to my account. but sometimes when I log on to the website I'm Gets logged into a different account with 10 numbers as names. I missed that yesterday so I just come in to the other account and bought 2 months premium...

Newbie

Yesterday I bought spotify premium to my account. but sometimes when I log on to the website I'm Gets logged into a different account with 10 numbers as names. I missed that yesterday so I just come ...

Peter__

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Solved!! I was charged and have no free trial, and my next billing date is in a month...

What gives how can I contact them because this is an error and I was supposed to have a 30 day trial, but I am not getting it?

Newbie

What gives how can I contact them because this is an error and I was supposed to have a 30 day trial, but I am not getting it?

MichaelW

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

.

.

Regular

.

Peter__

Community Legend

518 Views

3 replies

0 likes

Account
Login
Premium
  • 518 Views
  • 3 replies
  • 0 likes

Switching to a Canadian account

I made my account four years ago when I was living in the UK for a semester as a student. I was pleased to hear that Spotify was now available in Canada. I was suprised to see that my account was still working. I logged in and noticed that my informa...

Casual Listener

I made my account four years ago when I was living in the UK for a semester as a student. I was pleased to hear that Spotify was now available in Canada. I was suprised to see that my account was sti...

Jordi

Community Legend

467 Views

4 replies

0 likes

  • 467 Views
  • 4 replies
  • 0 likes

Solved!! Error message when trying to order premium with student discount

So I'm trying to get Spotify Premium for myself using the student discount. I've never had Premium before, and this discount gave me a reason to get it. I've already verified that I'm a student, put my credit card information in and everything, but e...

Casual Listener

So I'm trying to get Spotify Premium for myself using the student discount.  I've never had Premium before, and this discount gave me a reason to get it.  I've already verified that I'm a s...

MattSuda

Spotify Star

1859 Views

5 replies

0 likes

  • 1859 Views
  • 5 replies
  • 0 likes

Forced out of my account and can't get back in...

I tried opening Spotify, same as every day, except today it asked me to log back in. I tried with my email address and password - no good. Tried 2 other possible passwords - no good. Tried to change the password and it told me I was synched to my Fac...

Casual Listener

I tried opening Spotify, same as every day, except today it asked me to log back in. I tried with my email address and password - no good. Tried 2 other possible passwords - no good. Tried to cha...

Jordi

Community Legend

252 Views

1 replies

0 likes

Login
  • 252 Views
  • 1 replies
  • 0 likes

Spotify Unlimited to Premium swap

Hey, I got a $10 card and accidentally redeemed 2 months of unlimited instead of 1 month premium. Emailed support with no goddamned response. I got another $10 card, in hopes of switching it then, but got another 2 months of unlimited without my cons...

Newbie

Hey,  I got a $10 card and accidentally redeemed 2 months of unlimited instead of 1 month premium. Emailed support with no goddamned response. I got another $10 card, in hopes of switching i...

Jordi

Community Legend

235 Views

1 replies

0 likes

Premium
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! How to decline my free Spotify Premium?

Can anyone tell me how I have to stop my free Spotify Premium?

Casual Listener

Can anyone tell me how I have to stop my free Spotify Premium?

Peter__

Community Legend

2680 Views

3 replies

0 likes

  • 2680 Views
  • 3 replies
  • 0 likes

Wrong email address and need to change password

Hi guys, i registered an spotify account through android app and put my email wrong: @gmail.coN instead of .com . Appart from this, i can't remember my password. The account is premium and linked to my facebook account, i am logged in ok. But when i ...

Newbie

Hi guys, i registered an spotify account through android app and put my email wrong: @gmail.coN instead of .com . Appart from this, i can't remember my password. The account is premium and linked to ...

Peter__

Community Legend

421 Views

1 replies

0 likes

Account
Login
Premium
  • 421 Views
  • 1 replies
  • 0 likes

Something really wierd just happened to me.

Hi, I just bought a spotify redeemable code in my local store. I have an old account , connected to no facebook account. My intention was to upgrade this account to premium. When i went to spotify.com/redeem it automaticly logged on through my facebo...

Regular

Hi,   I just bought a spotify redeemable code in my local store. I have an old account , connected to no facebook account. My intention was to upgrade this account to premium. When i went ...

outback23

Regular

613 Views

9 replies

0 likes

  • 613 Views
  • 9 replies
  • 0 likes

Where is my e-card code??

I was just sent an email that said I was sent a gift card by my father. But There's no code, he doesn't have it either. Where can I find it?

Casual Listener

I was just sent an email that said I was sent a gift card by my father. But There's no code, he doesn't have it either. Where can I find it? 

Peter__

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes