How to reset family account and restart with a new adress

[memozuma]

Hi

İ do believe spotify family management tool is very very poor andnot user friendly

I invited my family members paying fee / month. While doing that, i must do a letter mistake regarding our adress. Later i cannot see it, i cannot change it and my daughters cannot enter correcttly

So i downgraded my account to premium. If it goes like that i will drop spotify as well

I want to pay family and reinvite members, but same happens, same membership comes back with invisible hidden adress

How to reset all and start from scratch ?

[osornios · Accepted solution]

Hey @memozuma

Sorry to hear about your situation. Unfortunately, for the time being, it’s not possible to change the address registered on an existing Premium for Family subscription.

If you move, or need to change your address details, you need to create a new account, subscribe to Premium for Family on that account, and cancel the subscription on your old account.

After that, contact customer support, and they'll transfer your playlists from your old account to the new one.

Hope it helps. 🙂

[memozuma]

Thanks a lot

[memozuma]

One more question

can i at least see my adress? probably i made a mistake and i want to see that

[osornios]

@memozuma

I'm afraid it's not possible to check the address registered either. 😞

[Angelo1302]

This is a big **bleep**...so I have to create a new email to use spotify again?...it really sucks!!!