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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76144 Views

28 replies

0 likes

  • 76144 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93859 Views

9 replies

2 likes

Account
Login
  • 93859 Views
  • 9 replies
  • 2 likes

Superuser Contribution Unable to log into android app

Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?

Casual Listener

Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?

Alfredo

Roadie

431 Views

1 replies

0 likes

Account
Login
  • 431 Views
  • 1 replies
  • 0 likes

register zip code

hello!!, sorry for the interuption I have had problems to register my zip code, will not let me add my address on my profile, could someone please instruct me on how to register it? is that I am registered by facebook and only appears in edit your ac...

Newbie

hello!!, sorry for the interuption I have had problems to register my zip code, will not let me add my address on my profile, could someone please instruct me on how to register it? is that I am regi...

408 Views

0 replies

0 likes

Account
  • 408 Views
  • 0 replies
  • 0 likes

Hacked by PS4 User?

Hey Guys,I have a Problem. For some days now someone is using my Spotify account at his PlayStation. I can see it at the "Devices" window in Spotify on my Desktop PC and my mobilephone. I changed my password and chose disconnect from all devices, but...

Newbie

Hey Guys, I have a Problem. For some days now someone is using my Spotify account at his PlayStation. I can see it at the "Devices" window in Spotify on my Desktop PC and my mobilephone. I changed m...

hacked

Newbie

3213 Views

4 replies

0 likes

  • 3213 Views
  • 4 replies
  • 0 likes

Premium

I paid premium but still free. Please help me

Casual Listener

I paid premium but still free. Please help me

im_tired2000

Casual Listener

629 Views

1 replies

0 likes

Premium
  • 629 Views
  • 1 replies
  • 0 likes

premium account hacked

I’ve been listening all day on my computer and I got in my car and opened the app on my phone and it says I have the wrong information. I go to put the password in and there’s an email on my account that IS NOT my email. I need this fixed ASAP I’m fr...

Casual Listener

I’ve been listening all day on my computer and I got in my car and opened the app on my phone and it says I have the wrong information. I go to put the password in and there’s an email on my account ...

ahardo

Casual Listener

564 Views

2 replies

0 likes

Account
  • 564 Views
  • 2 replies
  • 0 likes

Facebook e spotify

Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. Oggi ho deciso di creare un account per attivare pr...

Visitor

Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. ...

Funblader

Newbie

545 Views

2 replies

0 likes

  • 545 Views
  • 2 replies
  • 0 likes

Switched from Premium to Family plan.

Hello,I just switched from my premium to a family plan. However, I paid for a month of premium, so I was wondering if I could get a refund for the premium. I purchased Spotify Premium before my sisters asked me to purchase the family plan for us. I s...

Newbie

Hello, I just switched from my premium to a family plan. However, I paid for a month of premium, so I was wondering if I could get a refund for the premium. I purchased Spotify Premium before...

phan_times

Community Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Change Email

Hi, my spotify is setup through my facebook and I need to change my email address. I know I have to change it through facebook first but I've already done that yet there is no change in my email on spotify. Just want to change my email address to the...

Newbie

Hi, my spotify is setup through my facebook and I need to change my email address. I know I have to change it through facebook first but I've already done that yet there is no change in my email on s...

hinalp13

Newbie

1005 Views

4 replies

4 likes

  • 1005 Views
  • 4 replies
  • 4 likes

bad gate way can't access my account

I'm trying to cancel my subscription and cannot even access my account page. I see this is not just my problem. Can you please fix this problem and cancel my premium subscription as soon as possible?

Newbie

I'm trying to cancel my subscription and cannot even access my account page. I see this is not just my problem.   Can you please fix this problem and cancel my premium subscription as soon a...

oogarcia

Newbie

2382 Views

17 replies

3 likes

  • 2382 Views
  • 17 replies
  • 3 likes

someone else is using my account

Basically I think someone else is using my account, when I log in sometimes there is music playing that I dont listen to, connected to chrome web player (i don't use chrome web player). I'm not logged into spotify anywhere else. My spotify is connect...

Newbie

Basically I think someone else is using my account, when I log in sometimes there is music playing that I dont listen to, connected to chrome web player (i don't use chrome web player). I'm not logge...

Maxim

Spotify Star

1754 Views

1 replies

0 likes

  • 1754 Views
  • 1 replies
  • 0 likes

How many devices can you use?

I have 2 phones, 1 for work 1 for personal, I also use my work computer. Can I use my home computer as well or my tablet?

Music Fan

  I have 2 phones, 1 for work 1 for personal, I also use my work computer. Can I use my home computer as well or my tablet? 

CzechFencer

Composer

593 Views

1 replies

0 likes

Account
  • 593 Views
  • 1 replies
  • 0 likes

How to change the artist name?

Hi, I have a question. I have spotify artist profile and my artist's name had changed. How can I change it on spotify?

Newbie

Hi, I have a question. I have spotify artist profile and my artist's name had changed. How can I change it on spotify? 

ZakPerris

Newbie

6491 Views

3 replies

1 likes

Account
  • 6491 Views
  • 3 replies
  • 1 likes

Superuser Contribution Change email while having forgotten password

Hi there!My boyfriend‘s account was put with a mail address from his ex. For being able to use the family premium thing, they made it like that. Now with the relationship long gone; he would like to keep his playlists etc (mail address connected to F...

Newbie

Hi there! My boyfriend‘s account was put with a mail address from his ex. For being able to use the family premium thing, they made it like that.   Now with the relationship long gone; he wou...

SergioDavid

Roadie

528 Views

1 replies

0 likes

Account
Login
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution STUDENT PREMIUM

Hi, i'd like to have spotify premium for students, I did all the process, I enter my personal information and my card's number and in the end I sent the documents. I download the app and I log in, it results the I have spotify free but i payed for pr...

Casual Listener

Hi,  i'd like to have spotify premium for students, I did all the process, I enter my personal information and my card's number and in the end I sent the documents. I download the app and ...

SergioDavid

Roadie

491 Views

1 replies

0 likes

Account
Premium
Subscription
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't lot in in my premium account

I have two accounts in spotify one is premium and the other one is free. I accidently lot out in my premium account and when I tried to lot in again it said there isn't an account name like that but then I confirmed with my free account and my accoun...

Newbie

I have two accounts in spotify one is premium and the other one is free. I accidently lot out in my premium account and when I tried to lot in again it said there isn't an account name like that but ...

SergioDavid

Roadie

467 Views

1 replies

0 likes

Account
Premium
  • 467 Views
  • 1 replies
  • 0 likes

What if I delete downloaded song from my playlist?

Hello, just have a quick question.What if I add a song to my playlist on my phone, download it(so I can listen to it offline etc.) and after any time I delete this song from my playlist? Is this song automatically being deleted from my Android device...

Newbie

Hello, just have a quick question. What if I add a song to my playlist on my phone, download it(so I can listen to it offline etc.) and after any time I delete this song from my playlist? Is this so...

DJ_PaulMC

Casual Listener

1020 Views

1 replies

3 likes

Android
  • 1020 Views
  • 1 replies
  • 3 likes

Superuser Contribution Error with Account (Mixtape 500)

I can't access my account right now, not a major deal, but I wanted to change my profile picture... help me out, please

Music Fan

I can't access my account right now, not a major deal, but I wanted to change my profile picture... help me out, please

SergioDavid

Roadie

832 Views

1 replies

0 likes

Account
  • 832 Views
  • 1 replies
  • 0 likes

Superuser Contribution link spotify with my facebook

Hello, Is that be possible to make spotify link with my facebook. Because i signed up with facebook first, and i found i can't edit my profile in spotify. Then, i signed up with my email, it can't be linked with facebook anymore.

Newbie

Hello, Is that be possible to make spotify link with my facebook. Because i signed up with facebook first, and i found i can't edit my profile in spotify.  Then, i signed up with my email, it ca...

SergioDavid

Roadie

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with account

I just want to access my account so i can activate my Hulu. This is getting me frustrated because it still charged me 5 dollars

Newbie

I just want to access my account so i can activate my Hulu. This is getting me frustrated because it still charged me 5 dollars

SergioDavid

Roadie

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes