I am paying for a premium account but when I log in to my account it says I am on SpotifyFree...

[Zahra_Mohammed]

Hi,

I am paying for a premium account but when I log in to my account it says I am on SpotifyFree...

Can someone please advise?

Thanks,

Zahra

[Maxim]

Hey @Zahra_Mohammed,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Zahra_Mohammed]

Hi Maxim,

I use my email to log in to my Spotify account normally. It says on my account that I have SpotifyFree but I am paying for a premium.

Despite it saying on my account that I am a Spotify Free user, I can listen to as many tracks as I like without any commercials.

Is there no way of contacting Spotify to have them check this?

Thanks,

Zahra

[Maxim]

I'd recommend reaching out to Spotify Support so they can look into this issue.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.