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I can log into our Duo account on our computer but not on my phone.

I can log into our Duo account on our computer but not on my phone.

Both of us can log into our Duo account on our computer but only one of us can log into our account on the phone so there are still ads.
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1 Reply

Hi there,

 

Thanks for reaching out.

 

If you are able to login, but you see only a free account, then you must've logged into the wrong account. Logout and double check the email address and username of your Premium Duo account on your account page and use those to log in, then everything should be fine. You can access the account page on your computer by clicking on your profile in the top right corner > Account.

 

Hope this clears things up.

YordanModerator
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