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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280211 Views
  • 822 replies
  • 84 likes
  • Account
  • 280211 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133352 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133352 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75675 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75675 Views
  • 63 replies
  • 8 likes

Solved!! Unrecognised activity

Plan Premium Country Norway My Question or Issue For the past couple of months I’ve been noticing strange activity on my Spotify account, particularly my recently played songs are all random artists that i have never listened to. All the artists in t...

  • Newbie
  • Plan Premium Country Norway   My Question or Issue For the past couple of months I’ve been noticing strange activity on my Spotify account, particularly my recently played songs are ...
  • EthanS1
  • Community Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • Security
  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Help] Spotify thinks I like listening to German-speaking songs

PlanPremiumCountryIsrael My Question or IssueThis feels silly but I really would like some help. Following is an overview of the issue:I have been using Spotify Premium for couple of years now, and I have had constantly offered to listen to songs in ...

  • Casual Listener
  • Plan Premium Country Israel   My Question or Issue This feels silly but I really would like some help. Following is an overview of the issue: I have been using Spotify Premium for couple ...
  • Talsk
  • Casual Listener
  • 979 Views
  • 5 replies
  • 0 likes
  • Account
  • 979 Views
  • 5 replies
  • 0 likes

Solved!! Problema con PS4

Cuando inicio spotify en PS4 comienza con el logo e inmediatamente queda la pantalla gris, sin embargo puedo reproducir canciones desde el menú rápido, pero no del principal, ya que la pantalla esta pegada.Puedo controlar la música y reproducción de ...

91398351_616534269078695_8841523232054968320_n.jpg
  • Casual Listener
  • Cuando inicio spotify en PS4 comienza con el logo e inmediatamente queda la pantalla gris, sin embargo puedo reproducir canciones desde el menú rápido, pero no del principal, ya que la pantalla esta ...
  • OneByBoo
  • Community Legend
  • 1489 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1489 Views
  • 3 replies
  • 0 likes

Suspend account and resume with Hulu?

I currently have premium + Hulu. If I suspend my account for a few months, will I be able to resume that plan? Or will I lose the option to restart with my current plan (premium & Hulu for $9.99). Thanks in advance!

  • Newbie
  • I currently have premium + Hulu. If I suspend my account for a few months, will I be able to resume that plan? Or will I lose the option to restart with my current plan (premium & Hulu for $9.99)...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Been double billed every month for at LEAST a year!!?

Soooo I just noticed on my checking account statements that Spotify has been double billing me a month since at LEAST June of 2015, if not more?! What in the world is going on, and how do I get this fixed?!

  • Casual Listener
  • Soooo I just noticed on my checking account statements that Spotify has been double billing me a month since at LEAST June of 2015, if not more?! What in the world is going on, and how do I get this ...
  • Xenia
  • Moderator
  • 311 Views
  • 4 replies
  • 1 likes
  • Subscription
  • 311 Views
  • 4 replies
  • 1 likes

Gift card for a friend

Hey everyone I got a little problem... I bought a gift card (for an Abonnement) for a friend but used my own E-Mail address and deleted this Email accidentally what can I do? Thanks in advance for your answers Laura

  • Visitor
  • Hey everyone I got a little problem...   I bought a gift card (for an Abonnement) for a friend but used my own E-Mail address and deleted this Email accidentally what can I do?  T...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Trying to get added as an Admin for my band on Spotify Artists

PlanPremiumCountryUSAMy Question or IssueI am trying to get added as an Admin for my band's Spotify Artist page. The current Admin has added me, using the correct email, to the team list. However, I am not receiving the verification email and therefo...

  • Visitor
  • Plan Premium Country USA My Question or Issue I am trying to get added as an Admin for my band's Spotify Artist page. The current Admin has added me, using the correct email, to the team list. H...
  • Billy-J
  • Spotify Star
  • 762 Views
  • 1 replies
  • 0 likes
  • Account
  • 762 Views
  • 1 replies
  • 0 likes

No possible way to delete my hacked account

PlanFreeCountryItalyDeviceHuawei MYA-L-11Operating SystemAndroid 6.0 My Question or IssueI abandoned my spotify account about 1 year ago or before, today through google I get an email saying that someone from the other side of the world (USA) got acc...

  • Visitor
  •   Plan Free Country Italy Device Huawei MYA-L-11 Operating System Android 6.0   My Question or Issue I abandoned my spotify account about 1 year ago or before, today through goog...
  • Billy-J
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Security
  • 405 Views
  • 1 replies
  • 0 likes

Was working

Spotify was working on my Samsung SM-T280 and then stopped working. Then Spotify wanted a device username, which I created, I think. Now when I try to log on, Spotify tells me, "Your offline", which I am not. Username: . Is this for this tablet?

  • Visitor
  • Spotify was working on my Samsung SM-T280 and then stopped working. Then Spotify wanted a device username, which I created, I think. Now when I try to log on, Spotify tells me, "Your offline", wh...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Login
  • 255 Views
  • 1 replies
  • 0 likes

How do i access downloaded files on my phone from my wife's account down that I have a duo account

PlanPremiumCountryCanadaDevice(Samsung Galaxy 9)Operating System( Android Oreo) My Question or IssueSo I finally got my own account, I've been running my wife's on my phone for over a year. Tons of downloaded music. But now my new account I am starti...

  • Casual Listener
  • Plan Premium Country Canada Device (Samsung Galaxy 9) Operating System ( Android Oreo)   My Question or Issue So I finally got my own account, I've been running my wife's on my ph...
  • ComfortableCam
  • Casual Listener
  • 832 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 832 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Songs by artist A.K. being added to my playlist

Edit: Still having this issue with it persisting for over 2 weeks now. I really hope the mods here can mark this as still not solved because clearly the "Solution" is not working. This is ridiculous coming from such a large company with a large popul...

  • Casual Listener
  •   Edit: Still having this issue with it persisting for over 2 weeks now. I really hope the mods here can mark this as still not solved because clearly the "Solution" is not working. This ...
  • Petya
  • Community Legend
  • 12014 Views
  • 65 replies
  • 14 likes
  • 12014 Views
  • 65 replies
  • 14 likes

Superuser Contribution Starting an account for a non-profit organization's social media

If an organization wants to have playlists to post on their Facebook account, and play at events, to represent themselves, what all accounts would the organization be allowed to use, legally? Also, would it be okay/legal for one member to use his or ...

  • Roadie
  • If an organization wants to have playlists to post on their Facebook account, and play at events, to represent themselves, what all accounts would the organization be allowed to use, legally? Also, w...
  • Ivan
  • Spotify Legend
  • 8418 Views
  • 4 replies
  • 0 likes
  • Account
  • 8418 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not getting all my Spotify e-mails.

I am getting some of the account e-mails from Spotify. But I am trying to contact someone at Spotify and they say they'll e-mail me and I'm not getting that e-mail. I am also not getting the password reset e-mail that I am trying to get.

  • Casual Listener
  • I am getting some of the account e-mails from Spotify. But I am trying to contact someone at Spotify and they say they'll e-mail me and I'm not getting that e-mail. I am also not getting the password...
  • Ivan
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

[Spotify for Artists] Someone else uploading my already released track on my artist profile?

What if someone else is trying to distribute my song on Spotify (which is already live on Spotify) with the same artwork and song name but with different ISRC and UPC code from a different distributor on my artist profile?

  • Casual Listener
  • What if someone else is trying to distribute my song on Spotify (which is already live on Spotify) with the same artwork and song name but with different ISRC and UPC code from a different distributo...
  • OneByBoo
  • Community Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • Spotify for Artists
  • 526 Views
  • 1 replies
  • 0 likes

Email registered with account - How do I find it?

I am logged into Spotify on my iPhone & want to login onto the web browser on a laptop. I cannot remember the email that I registered the account with or the password and it only comes up with a long username with a mixture of letters and numbers. Ho...

  • Casual Listener
  • I am logged into Spotify on my iPhone & want to login onto the web browser on a laptop. I cannot remember the email that I registered the account with or the password and it only comes up with a ...
  • EthanS1
  • Community Legend
  • 5998 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 5998 Views
  • 3 replies
  • 0 likes

Account Hacked

PlanStudent PremiumCountryUSADevicePC, LG G7 ThinQOperating SystemWindows 10, Android My Question or IssueApparently my account was logged into from three different countries yesterday and when I went to open Spotify on my PC today, it told me my pas...

  • Visitor
  • Plan Student Premium Country USA Device PC, LG G7 ThinQ Operating System Windows 10, Android   My Question or Issue Apparently my account was logged into from three different countries...
  • Keanu_C
  • Spotify Star
  • 860 Views
  • 1 replies
  • 0 likes
  • Security
  • 860 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook won't stay connected to Spotify account

PlanPremiumCountryAustraliaDeviceWindows 10 PC (non windows store app), iPhone XROperating SystemWindows 10, iOS 13My Question or IssueWhenever I try to connect my Spotify account to my Facebook account in either the desktop app or the mobile app, it...

  • Casual Listener
  • Plan Premium Country Australia Device Windows 10 PC (non windows store app), iPhone XR Operating System Windows 10, iOS 13 My Question or Issue Whenever I try to connect my Spotify account t...
  • Ivan
  • Spotify Legend
  • 1391 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 1391 Views
  • 5 replies
  • 0 likes

hacked account

I am contacting you regarding my daughter's account. Her account was hacked, passwords reset, hacked again, passwords reset, and hacked again. She is now locked out of her account and there is ZERO way to contact your help desk without being logged i...

  • Visitor
  • I am contacting you regarding my daughter's account.  Her account was hacked, passwords reset, hacked again, passwords reset, and hacked again.  She is now locked out of her account and the...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 2 replies
  • 0 likes
  • Account
  • 398 Views
  • 2 replies
  • 0 likes

hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue what is spotify doing to help prevent people from being hacked, this is the 5th time ive bee...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &...
  • Billy-J
  • Spotify Star
  • 603 Views
  • 1 replies
  • 2 likes
  • Account
    Login
    Security
  • 603 Views
  • 1 replies
  • 2 likes

how to change my email address

PlanFree/PremiumCountryFrance Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehow to change my email address on my spotify account, knowing my account was created wi...

  • Casual Listener
  • Plan Free/Premium Country France   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Junon29
  • Casual Listener
  • 434 Views
  • 4 replies
  • 0 likes
  • Account
  • 434 Views
  • 4 replies
  • 0 likes