Solved: Update payment method

B4bob · 2022-08-10

Plan

Premium

Device

iPhone xr

Operating System

iOS 10

My Question or Issue

I got a new card and need to change my details to continue paying for my account. But the account overview page won’t load and when I try to send a message to Spotify help directly, the text boxes stay blacked out and looks like they aren’t loading fully. No matter how long I wait.
I don’t use any socials, so I can’t tweet them or Facebook msg or anything. It isn’t an internet issue.

Maxim · 2022-08-10

Hey @B4bob ,

Thanks for coming to the Community.

Can you give it a try on a another device and/or in another browser?

https://www.spotify.com/account/subscription/update/

Let me know how it goes 🙂

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

View solution in original post

Maxim · 2022-08-10

Hey @B4bob ,

Thanks for coming to the Community.

Can you give it a try on a another device and/or in another browser?

https://www.spotify.com/account/subscription/update/

Let me know how it goes 🙂

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

B4bob · 2022-08-10

Tried it on Firefox and worked straight away. Thanks 🙂

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Account & Payment

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Update payment method

Update payment method

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Help categories

Account & Payment

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Update payment method

Update payment method

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