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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82250 Views

9 replies

2 likes

Account
Login
  • 82250 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657868 Views

13 replies

4 likes

Account
  • 657868 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739251 Views

18 replies

29 likes

  • 739251 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution Change email - Facebook register

PlanPremiumCountryCzech republicDeviceComputerOperating SystemWindows 10 My Question or IssueHello,I would need to change my email address, but I am logged in via Facebook. I no longer have access to that email address

Newbie

Plan Premium Country Czech republic Device Computer Operating System Windows 10   My Question or Issue Hello, I would need to change my email address, but I am logged in via Facebook....

Jeremy

Spotify Legend

642 Views

1 replies

1 likes

Account
  • 642 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Old account name shows up when linking playlist

PlanPremiumCountryGreeceDevicePCOperating SystemWindows 10 My Question or IssueHello, I changed my name in my my PROFILE but going to the profile settings, clicking on my name and updating with the new information i wanted. Now in the top right i can...

Visitor

  Plan Premium Country Greece Device PC Operating System Windows 10   My Question or Issue Hello,  I changed my name in my my PROFILE but going to the profile settings, clic...

JustAwsomeDave

Casual Listener

1691 Views

1 replies

0 likes

Account
  • 1691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Closing my account doesn't work

PlanFreeCountryGermanyDeviceHP 240 g6Operating SystemWindows 10 My Question or IssueHey guys, I recently tried to close my account and after I followed the steps listed on the support site I was supposed to receive a mail to make sure that I want to ...

Casual Listener

Plan Free Country Germany Device HP 240 g6 Operating System Windows 10   My Question or Issue Hey guys, I recently tried to close my account and after I followed the steps listed on th...

Novy

Moderator

1143 Views

5 replies

0 likes

Account
  • 1143 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why cant I play multiple songs, that were accessable before?

PlanPremium family CountryIceland DeviceSamsung phone Operating SystemAndroid My Question or IssueWhy cant I play songs that I could play before. Now when I try to select some of the songs nothing happens, no error or nothing. An examle of a song is ...

Visitor

  Plan Premium family   Country Iceland   Device Samsung phone   Operating System Android   My Question or Issue Why cant I play songs that I could play before...

Alex

Spotify Legend

568 Views

1 replies

0 likes

Account
Premium
Subscription
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution trying to change country and it shows no option to make payment

I have the premium family plan. I've recently moved out from the US to Taiwan, so I'm trying to update my address and country in order to use a credit card here for the payment. But every time I attempt to change the country under the payment page, i...

Casual Listener

I have the premium family plan. I've recently moved out from the US to Taiwan, so I'm trying to update my address and country in order to use a credit card here for the payment. But every time I atte...

Ver

Spotify Legend

775 Views

3 replies

0 likes

Account
Premium
  • 775 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change my country!

I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, but now that I'm back at Hungary, I want it back, but...

Casual Listener

I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, bu...

CarlosE

Spotify Legend

936 Views

3 replies

0 likes

Account
  • 936 Views
  • 3 replies
  • 0 likes

Can’t select a image for profile picture

I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the photo is like grayed out and unclickable. I tried it wi...

Newbie

I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the phot...

OneByBoo

Roadie

811 Views

1 replies

1 likes

Account
  • 811 Views
  • 1 replies
  • 1 likes

Superuser Contribution Friends Activity Disappeared

PlanPremiumCountryPolandDeviceDesktop PCOperating SystemWindows 10 Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming out/in, logging off/on and turning off/on PC and it don't solve my problem....

Visitor

Plan Premium Country Poland Device Desktop PC Operating System Windows 10   Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming o...

Alex

Spotify Legend

700 Views

3 replies

1 likes

Account
Other
  • 700 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot change the credit card on a new country

Plan: PremiumCountry: Ireland/Spain My Question or IssueHi!I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. I have followed the steps here for Premium accounts: https://support.spoti...

Casual Listener

Plan: Premium Country: Ireland/Spain   My Question or Issue Hi! I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. &nbsp...

CarlosE

Spotify Legend

440 Views

3 replies

0 likes

Account
Premium
Subscription
  • 440 Views
  • 3 replies
  • 0 likes

Facebook won't re-link to my account?

Plan: Spotify Premium & HuluSpotify Premium Country: United States Device: iPhone and Macbook ProOperating System: macOS Catalina 10.15.2 My Question or Issue:About a month ago, Facebook seemed to disconnect from my Spotify, and now I am back to my o...

Newbie

Plan: Spotify Premium & Hulu Spotify Premium  Country: United States   Device: iPhone and Macbook Pro Operating System: macOS Catalina 10.15.2   My Question or Issue: ...

Solomoncarlson

Casual Listener

523 Views

2 replies

0 likes

Account
  • 523 Views
  • 2 replies
  • 0 likes

Unable to change email address

PlanFreeCountryPhilippinesDeviceDesktopOperating SystemWindows 7 My Question or IssueI'm unable to change my email address on my Spotify account. I plan to sign up with my Google account when I do change the email and delete it. Can anyone help?

Visitor

Plan Free Country Philippines Device Desktop Operating System Windows 7    My Question or Issue I'm unable to change my email address on my Spotify account. I plan to sign up with...

Billy-J

Spotify Star

929 Views

5 replies

0 likes

Account
Free
  • 929 Views
  • 5 replies
  • 0 likes

Can't change my account location / payment method

Hi! I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly. I'm having a premium (family) account. Old (current) payment method: Swi...

Newbie

Hi!   I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly.   I'm...

Maxim

Spotify Star

1273 Views

1 replies

0 likes

Account
Other
Premium
  • 1273 Views
  • 1 replies
  • 0 likes

Daily stats in Spotify for Artists taking longer than usual to update

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it refreshed closer to 7pm ET, and on Saturday it didn...

Regular

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it ...

Billy-J

Spotify Star

3851 Views

1 replies

1 likes

Account
  • 3851 Views
  • 1 replies
  • 1 likes

stole

Sorum veya Sorunum. kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı yok diyorlar lütfen yardım et

Visitor

            Sorum veya Sorunum.     kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı...

Billy-J

Spotify Star

545 Views

1 replies

0 likes

Account
Login
Security
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOGIN PROBLEMS AND PLAYBACK ON LAPTOP PROBLEMS

ERROR WHEN TRYING TO POST THIS 37FF74E2PremiumUSAiPhone 11TWO ISSUES:1). Music stops playing after 2-3 songs when listening on my MacBook.2). I did what was suggested here and signed out of everything, now I am not able to login on my phone. When I t...

Casual Listener

ERROR WHEN TRYING TO POST THIS 37FF74E2 Premium USA iPhone 11 TWO ISSUES: 1). Music stops playing after 2-3 songs when listening on my MacBook. 2). I did what was suggested here and signed...

Jeremy

Spotify Legend

782 Views

3 replies

0 likes

Account
Login
Premium
  • 782 Views
  • 3 replies
  • 0 likes

Superuser Contribution My underage sister can't register an account despite meeting age requirements

Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a problem, because my '07 sister turned 13 last year... and she still can't ma...

Newbie

Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a probl...

Alex

Spotify Legend

557 Views

1 replies

1 likes

Account
  • 557 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't update payment method when changing country

PlanPremiumCountryGermany (currently)Device(Samsung Galaxy Note 10 Lite )Operating System(Android, Windows 10) My Question or IssueI just recently found out, that Spotify became available in Georgia, where I have been living for two years now. natura...

Newbie

Plan Premium Country Germany (currently) Device (Samsung Galaxy Note 10 Lite ) Operating System (Android, Windows 10)   My Question or Issue I just recently found out, that Spotify bec...

Novy

Moderator

496 Views

1 replies

0 likes

Account
  • 496 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can’t join premium duo - error message appears

hi there, I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address. During past days I tried to join this invitation a lot of times, used different devices (mac, windows pc...

Casual Listener

hi there,   I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address.   During past days I tried to join th...

Alex

Spotify Legend

3075 Views

3 replies

0 likes

Premium
  • 3075 Views
  • 3 replies
  • 0 likes

Solved!! Error auth code:2

PlanCurrently freeCountryUK DevicePC Windows/Linux, AndroidOperating SystemWindows 10/Manjaro, Android n/a My Question or IssueHi,I was lsitening to spotify earlier today, a little later I switched to another PC and got the error "The username or pas...

Newbie

Plan Currently free Country UK   Device PC Windows/Linux, Android Operating System Windows 10/Manjaro, Android n/a   My Question or Issue Hi, I was lsitening to spotify earl...

Billy-J

Spotify Star

7354 Views

1 replies

0 likes

Account
Login
  • 7354 Views
  • 1 replies
  • 0 likes

Superuser Contribution broken login experience on iphone

PlanPremiumCountryUSADeviceiPhone SEOperating Systemios 14.5.1 My Question or IssueI replaced my iphone SE and restored from backup. All my other apps remembered my login info, except for Spotify. I didn't remember my password, so I tried the Login w...

Visitor

Plan Premium Country USA Device iPhone SE Operating System ios 14.5.1   My Question or Issue I replaced my iphone SE and restored from backup. All my other apps remembered my login inf...

Ivan

Spotify Legend

631 Views

1 replies

0 likes

Login
  • 631 Views
  • 1 replies
  • 0 likes