Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88326 Views

9 replies

2 likes

Account
Login
  • 88326 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

743773 Views

13 replies

4 likes

Account
  • 743773 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756624 Views

18 replies

29 likes

  • 756624 Views
  • 18 replies
  • 29 likes

Superuser Contribution App is randomly playing songs i dont want

I have my Liked playlist playing, and about every 2-3 songs, a random Jazz song will play that i dont want or liked. ive signed out of everywhere, changed my password, and uninstalled and reinstalled - but no fix. It still randomly stops my current s...

Visitor

I have my Liked playlist playing, and about every 2-3 songs, a random Jazz song will play that i dont want or liked.  ive signed out of everywhere, changed my password, and uninstalled and ...

Ver

Spotify Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Email is taken after deleting my old account.

PlanPremiumCountryIsraelDeviceSamsung Galaxy S20 UltraOperating SystemWindows 10 My Question or Issue15 days ago I deleted my old account and created a new one for a fresh start...However, I can't change my new account's email to the older one, and m...

Visitor

Plan Premium Country Israel Device Samsung Galaxy S20 Ultra Operating System Windows 10   My Question or Issue 15 days ago I deleted my old account and created a new one for a fresh st...

Annaljohnston

Visitor

8234 Views

4 replies

0 likes

Account
Login
  • 8234 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution I can't see what my friends are listening to on friend activity.

PlanPremiumCountryFinlandDevice(VivoBook_ASUSLaptop X421IAY_M413IA)Operating System(Windows 10, 64 bit) My Question or IssueHey! This been bugging me for while. I've tried to install the app few different times on my laptop but nothing. So i can't re...

Newbie

  Plan Premium Country Finland Device (VivoBook_ASUSLaptop X421IAY_M413IA) Operating System (Windows 10, 64 bit)   My Question or Issue Hey! This been bugging me for while. I've ...

scorpion2089

Newbie

3359 Views

2 replies

0 likes

Account
  • 3359 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution LOGIN ERROR

I WANTED TO ACCESS THE WEB PLAYER ON MY PC. BUT WHEN I TRIED TO LOGIN, IT SHOWED AN ERROR THAT "SOMETHING WENT WRONG, TRY TO RELOAD THE PAGE" I RELOADED IT MANY TIMES. BUT IT DIDNT WORK. I CLEARED ALL CACHE, SITE DATA, BROWSING HISTORY, EVEN USED OHT...

Regular

I WANTED TO ACCESS THE WEB PLAYER ON MY PC. BUT WHEN I TRIED TO LOGIN, IT SHOWED AN ERROR THAT "SOMETHING WENT WRONG, TRY TO RELOAD THE PAGE" I RELOADED IT MANY TIMES. BUT IT DIDNT WORK. I CLEARED AL...

tompedro11

Newbie

5937 Views

15 replies

0 likes

Account
Other
  • 5937 Views
  • 15 replies
  • 0 likes

Solved!! I want to change my username!

Plan Premium Country Egypt Operating System Android, Win10 My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! I've tried the solutions mentioned in older same topics and they just does...

Visitor

Plan Premium Country Egypt Operating System Android, Win10   My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! ...

MateusM

Spotify Star

5149 Views

2 replies

0 likes

Account
Premium
  • 5149 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify account login issues (as a subscription member)

PlanPremium (Family)Operating System(iOS, Android, Windows 10) My Question or IssueWhen I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I get the following message: "The username you entered is not linked to ...

Casual Listener

Plan Premium (Family) Operating System (iOS, Android, Windows 10)   My Question or Issue When I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I ge...

Novy

Moderator

853 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 853 Views
  • 3 replies
  • 0 likes

Superuser Contribution I want a music on Spotify.

https://youtu.be/atDgWLrmqq0PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want a music on spotify Artist: Modern TalkingSong: Cheri Cheri...

Newbie

    https://youtu.be/atDgWLrmqq0 Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows...

Mario

Spotify Legend

538 Views

1 replies

0 likes

Free
  • 538 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log into my main spotify account and want to remove my bank details

I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has not worked anyone able to help me?This is the accoun...

Visitor

I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has n...

Jeremy

Spotify Legend

1123 Views

1 replies

0 likes

Account
Security
Subscription
  • 1123 Views
  • 1 replies
  • 0 likes

Solved!! Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) i received a new phone and trying to get my Spotify back up. I have a the “duo plan”. When I log in I see my wife...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   i received a new phone and tr...

Maxim

Spotify Star

710 Views

1 replies

0 likes

Account
  • 710 Views
  • 1 replies
  • 0 likes

Move to a new family group

PlanPremium familyCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan i move from one premium family to another and retain my favorites and playli...

Visitor

Plan Premium family Country Netherlands  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...

AdamDamon

Community Legend

676 Views

1 replies

0 likes

Account
  • 676 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random playlist appearing in library

PlanPremiumCountrysingaporeDeviceMacbook Air M1 and Galaxy A50Operating SystemMacOs BigSur and Android 11My Question or IssueI use spotify pretty much everyday so i would know what are all my created playlists. However when i logged into my mac a new...

Casual Listener

Plan Premium Country singapore Device Macbook Air M1 and Galaxy A50 Operating System MacOs BigSur and Android 11 My Question or Issue I use spotify pretty much everyday so i would know what ...

Novy

Moderator

4437 Views

5 replies

0 likes

Account
Other
Security
  • 4437 Views
  • 5 replies
  • 0 likes

Superuser Contribution Foreign currency fee charged for Australian account

PlanPremium DuoCountryAustraliaDevice(iPhone 8, MSI Windows 10 laptop, Macbook Pro late 2016)Operating System(iOS 10, macOS Mojave, Windows 10,etc.) My Question or IssueI changed to Duo Premium plan with payment method (PayPal linked to Australian CC...

Newbie

Plan Premium Duo Country Australia Device (iPhone 8, MSI Windows 10 laptop, Macbook Pro late 2016) Operating System (iOS 10, macOS Mojave, Windows 10,etc.)   My Question or Issue I cha...

n6-17h3zyw_d

Casual Listener

8734 Views

28 replies

4 likes

Account
Subscription
  • 8734 Views
  • 28 replies
  • 4 likes

Superuser Contribution Greenroom - "Complete Your Profile" - "[details] required"

PlanPremiumCountryGB DeviceiPhone XS MaxOperating SystemiOS 14.6 My Question or IssueI cannot get past the "Complete Your Profile' section on the iOS Greenroom app. My photo was likely stored in iCloud photos which is potentially the only thing that'...

Regular

Plan Premium Country GB   Device iPhone XS Max Operating System iOS 14.6   My Question or Issue I cannot get past the "Complete Your Profile' section on the iOS Greenroom app. My...

Mihail

Spotify Legend

1087 Views

4 replies

1 likes

Account
  • 1087 Views
  • 4 replies
  • 1 likes

Superuser Contribution How to login in for family member

PlanPremium/FamilyCountrySwedenDevice My Question or IssueI've added a family member (some years ago). Now, she can't login with her display name and we don't know which email address she is registered with, and I can't find it in the account setting...

Visitor

Plan Premium/Family Country Sweden Device   My Question or Issue I've added a family member (some years ago). Now, she can't login with her display name and we don't know which email addr...

Ver

Spotify Legend

4777 Views

1 replies

0 likes

Account
  • 4777 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble Changing Email 2021

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue  Hello, My name is Geneva Casebolt and I’m trying change my primary email on my Spotify acco...

Casual Listener

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Ivan

Spotify Legend

646 Views

2 replies

1 likes

Account
  • 646 Views
  • 2 replies
  • 1 likes

Let us email you when we need help!

There is no accurate way to contact you guys, meaning Spotify. I received a notification to verify my account which I’ve never had to do before. So I’m trying to figure out why you would need me to do that now. The email that you sent I was not able ...

Visitor

There is no accurate way to contact you guys, meaning Spotify. I received a notification to verify my account which I’ve never had to do before. So I’m trying to figure out why you would need me to d...

Siddharth21

Casual Listener

703 Views

2 replies

0 likes

  • 703 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify deleted my playlist, right after I made it.

In airplane mode, I copied last week's discover weekly to a new playlist, each song one by one. When I was finished, I turned off airplane mode, and the new playlist disappeared. Now discover weekly has refreshed. I tried finding the new playlist, wh...

Casual Listener

In airplane mode, I copied last week's discover weekly to a new playlist, each song one by one. When I was finished, I turned off airplane mode, and the new playlist disappeared. Now discover weekly ...

Mihail

Spotify Legend

961 Views

3 replies

0 likes

Premium
  • 961 Views
  • 3 replies
  • 0 likes

Can't log into spotify

PlanFreeCountryUSA My Question or IssueI made a new account recently, but got signed out somehow, so I tried to sign into it on my chromebook with my email. A red box appeared saying "Incorrect username or password." I thought I might have forgotten ...

Visitor

Plan Free Country USA   My Question or Issue I made a new account recently, but got signed out somehow, so I tried to sign into it on my chromebook with my email. A red box appeared s...

andybae3

Visitor

838 Views

1 replies

0 likes

Account
Login
  • 838 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My account isn't getting updated

PlanFree CountryUSA DeviceHP Laptop 14s-cr2xxx Operating SystemWindows 10 My Question or IssueMy Spotify account isn't getting updated at all and so many new features aren't getting included in my account. This includes the lyrics and the blend featu...

Regular

Plan Free   Country USA   Device HP Laptop 14s-cr2xxx   Operating System Windows 10   My Question or Issue My Spotify account isn't getting updated at all and so many...

ArpithaPrakash

Regular

1699 Views

6 replies

0 likes

Account
  • 1699 Views
  • 6 replies
  • 0 likes

I am paying for two subscriptions

PlanFree/PremiumCountryNorway My Question or IssueHi! Spotify has been charging for two accounts, my old one, and my new. I can't get into my old, since I don't remeber the password, and I don't know the password to the connected email. The account i...

Regular

  Plan Free/Premium Country Norway     My Question or Issue Hi!  Spotify has been charging for two accounts, my old one, and my new. I can't get into my old, since I don'...

Billy-J

Spotify Star

525 Views

1 replies

0 likes

Subscription
  • 525 Views
  • 1 replies
  • 0 likes