Cannot edit my profile

[user-removed]

Plan

Spotify premium

Device

Laptop, Samsung Galaxy A20

Operating system

Windows 10 pro (64-bit), Android 10

Country/region

Cambodia

My issue

Cannot edit anything in profile

Hi all,

I want to edit something on my profile, but Spotify's website won't let me do so. Everything is grade out. I can only change my gender, nothing more. It won't let me change my email address, password, etc etc. Anyone have a solution on this?

Thanks much,

Socheat

[Billy-J]

Hey @user-removed, thanks for reaching out to the Community!

Can you let me know if your account was created through Facebook? 
Keep me posted. 

[user-removed]

Hey @Billy-J
I believe so. Because I can see what my friends on facebook listening to.
Thanks. I honestly forgot it. Because I use a VPN to create the Spotify account when spotify was not available in Cambodia. Since now they're launch in Cambodia, I entered my email that associate with my facebook account, and a password and it just works. So I get a premium plan from there.

Thanks.

[Billy-J · Accepted solution]

Hey @user-removed, 

Thanks for the information! 

Since you've signed up through Facebook, you won't be able to change certain profile information. If you would like to change your profile information - you could close your account and sign up with a different method, e.g. your email address, since you can't disconnect your account from Facebook.

I hope this helps but don't hesitate to let me know if you need anything else!

[user-removed]

Thank you so much for your trying to help!
I will consider it, since I don't want to lose access the premium feature I paid for.

[Billy-J]

Hey @user-removed,

You're very welcome! If you need help with this topic or anything else, you can reply here. Or, you can always start a new topic and the Community will be happy to help.

Have a great day!