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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397927 Views
  • 947 replies
  • 107 likes
  • Account
  • 397927 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171146 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171146 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99008 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99008 Views
  • 68 replies
  • 10 likes

Can't remember login details

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I switched to a new phone after my previous one stopped working and i cant remember the em...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • AdamDam
  • Spotify Star
  • 483 Views
  • 5 replies
  • 0 likes
  • 483 Views
  • 5 replies
  • 0 likes

Overseas Users logging into my account!

I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.....I pay for a premium account and expect better secu...

  • Casual Listener
  • I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.......
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Please help I got Hacked

Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I checked my emails and it said someone in the US logged i...

  • Visitor
  • Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I check...
  • Billy-J
  • Spotify Star
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account getting hacked AGAIN

My spotify keeps getting hacked and I am sick and tired of these bots using my account to give these artist views! How to log out those devices from my account permanently? Because the "Sign out Everywhere" option with changing my password is not wor...

  • Visitor
  • My spotify keeps getting hacked and I am sick and tired of these bots using my account to give these artist views!    How to log out those devices from my account permanently? Because the...
  • Jclemm
  • Newbie
  • 831 Views
  • 2 replies
  • 0 likes
  • Account
  • 831 Views
  • 2 replies
  • 0 likes

Solved!! Scrobbling to last.fm not working

Dear Spotify Community, Since yesterday I have no new scrobbles from Spotify recorded in my last.fm profile. Please, let me know what can I do to fix this problem. Thank you very much.

  • Regular
  • Dear Spotify Community, Since yesterday I have no new scrobbles from Spotify recorded in my last.fm profile. Please, let me know what can I do to fix this problem. Thank you very much.
  • hans-jürgen
  • Roadie
  • 16979 Views
  • 3 replies
  • 0 likes
  • Other
  • 16979 Views
  • 3 replies
  • 0 likes

New Password Not Working

PlanPremium CountryUnited States DeviceiPhone 7, Macbook Pro (late 2013) Operating SystemiOS 13.6.1, MacOS Catalina 10.15.6 My Question or IssueThis morning I got an email saying someone unauthorized logged into my account, so I changed my password a...

  • Visitor
  • Plan Premium   Country United States   Device iPhone 7, Macbook Pro (late 2013)   Operating System iOS 13.6.1, MacOS Catalina 10.15.6   My Question or Issue This morn...
  • Joel-M
  • Composer
  • 351 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 351 Views
  • 1 replies
  • 0 likes

Cannot use my email again

Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account. First of all, I had a previous account which I deleted and if I try to log in obviously I can't because the email isn't associated with any accou...

  • Visitor
  • Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account.  First of all, I had a previous account which I deleted and if I try to log in obviously...
  • Joel-M
  • Composer
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Account details lost

PlanPremiumCountryUKDeviceMultipleOperating SystemMulitble My Question or IssueI've got myself in a right mix up with my long held account, which is family premium/ the password is now not working and the email the reset is sent to I think in long go...

  • Visitor
  • Plan Premium Country UK Device Multiple Operating System Mulitble   My Question or Issue I've got myself in a right mix up with my long held account, which is family premium/ the passw...
  • Joel-M
  • Composer
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Can’t link my facebook account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso a few years ago i created my facebook account and my spotify linked with it, i decided to ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so a fe...
  • Joel-M
  • Composer
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 362 Views
  • 1 replies
  • 0 likes

How to connect my Facebook account to my new Spotify account ?

PlanFreeCountry DeviceDell PC and Android smartphone Hello all,I would like to pair my Facebook account with my new Spotify account. However my FB account is already paired with another account.The user ID for the Spotify entry in Facebook's list of ...

  • Visitor
  • Plan Free Country   Device Dell PC and Android smartphone   Hello all, I would like to pair my Facebook account with my new Spotify account. However my FB account is already paired ...
  • Joel-M
  • Composer
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Help unlink student account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got hacked by someone in Brazil. I am trying to get spotify premium. I have gone back to my...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got h...
  • Joel-M
  • Composer
  • 515 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 515 Views
  • 1 replies
  • 0 likes

Local files much louder than normal ones

The local files on my playlists are noticeably louder than the files that are just from Spotify even though I have audio normalization on I'm on a premium plan and I'm in the United States if that helps

  • Newbie
  • The local files on my playlists are noticeably louder than the files that are just from Spotify even though I have audio normalization on   I'm on a premium plan and I'm in the United States i...
  • Joel-M
  • Composer
  • 1343 Views
  • 1 replies
  • 0 likes
  • Other
  • 1343 Views
  • 1 replies
  • 0 likes

Linking

Plan Free Country Croatia My Question or IssueMy country just recently got spotify enabled,but it seems whenever I want to link my account to playstation it can't be done because linking is not available in my country...Is it a Spotify issue or a Son...

  • Visitor
  • Plan   Free   Country   Croatia   My Question or Issue My country just recently got spotify enabled,but it seems whenever I want to link my account to playstation it can'...
  • Joel-M
  • Composer
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

spotify payements

PlanPremiumCountryItalyDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueHi everyone, this months I've got two payements for my Spotify Premium account, (22/08, 26/08). Why?

  • Visitor
  • Plan Premium Country Italy Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue Hi everyone, this months I've got two payements for my Spotify Premium account, (...
  • Joel-M
  • Composer
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 316 Views
  • 1 replies
  • 0 likes

Can't log in, "connexion issues" message

PlanPremiumCountryFrance DeviceHuawei p20 proOperating SystemAndroid My Question or IssueI was disconnected from my spotify account on my android app two days ago I don't know why. When I tried to log in, I have a message saying I have connexion issu...

  • Visitor
  • Plan Premium Country France  Device Huawei p20 pro Operating System Android   My Question or Issue I was disconnected from my spotify account on my android app two days ago I don'...
  • Joel-M
  • Composer
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! If I resubscribe to Premium, do my Saved Artists reappear?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Unable to register new account with VPN

Hello,It has been a few weeks since it has been impossible to register a new account if you use a VPN (specifically NordVPN).I would like to understand if it is a NordVPN issue rather than Spotify related.The registration page is: https://www.spotify...

  • Newbie
  • Hello, It has been a few weeks since it has been impossible to register a new account if you use a VPN (specifically NordVPN). I would like to understand if it is a NordVPN issue rather than Spotif...
  • Maxim
  • Spotify Star
  • 5968 Views
  • 1 replies
  • 0 likes
  • Account
  • 5968 Views
  • 1 replies
  • 0 likes

Am I able to use Spotify Premium in both the USA & Mexico (unlimited) ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is hoping to find out if Spotify Premium will work in both the USA & Mexico (unlimited) with...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is hopin...
  • AdamDam
  • Spotify Star
  • 2918 Views
  • 1 replies
  • 0 likes
  • 2918 Views
  • 1 replies
  • 0 likes

Solved!! Can't access my first post in Spotify Community

My Question or IssueHello! I've created a post 4 days ago on this site when I first logged in, but I still can't see it posted anywhere (nor I can't see it in my Community Profile under "Total posts", it still counts zero, and I can't find a way to r...

  • Regular
  • My Question or Issue Hello! I've created a post 4 days ago on this site when I first logged in, but I still can't see it posted anywhere (nor I can't see it in my Community Profile under "Total post...
  • Billy-J
  • Spotify Star
  • 910 Views
  • 3 replies
  • 0 likes
  • Other
  • 910 Views
  • 3 replies
  • 0 likes

Lost account when disconnecting from Facebook?!

I've just disconnected my Spotify Premium account from my Facebook account, which is what I had previously been using to sign in. Having done so, and reset my password for the relevant email address, it now logs me in to what appears to be a brand ne...

  • Visitor
  • I've just disconnected my Spotify Premium account from my Facebook account, which is what I had previously been using to sign in.   Having done so, and reset my password for the relevant email...
  • Jose_M
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 288 Views
  • 1 replies
  • 0 likes