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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422578 Views
  • 965 replies
  • 108 likes
  • Account
  • 422578 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187197 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187197 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Report Fake Plays

Hello everybody. I want to report a person (Bithia) who uses fake plays generated from suspicious playlists. She is an italian singer and 70% of her listeners are in the united states, romania, bulgaria etc. I have some screenshots that can prove eve...

  • Newbie
  • Hello everybody. I want to report a person (Bithia) who uses fake plays generated from suspicious playlists. She is an italian singer and 70% of her listeners are in the united states, romania, bulga...
  • Billy-J
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • Other
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Spotify new login / Playing playlist changed to unknown one

PlanPremiumCountryChileDeviceSamsung Galaxy A50Operating SystemAndroid 10 Hi, yesterday while i was listening music, my playlist changed to an unknown one. I played mine once more but it changed again to the unknown one after 1 or 2 songs, as if some...

  • Casual Listener
  • Plan Premium Country Chile Device Samsung Galaxy A50 Operating System Android 10   Hi, yesterday while i was listening music, my playlist changed to an unknown one. I played mine once m...
  • Billy-J
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • Security
  • 541 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [All Platforms][Other] Device transition ads

I'm wrapping up some work on my PC and decide to listen to one more song, a song that's pretty important to me. A song I never pause once it starts. So it's good that when I finish and it's still playing I can use Spotify's device switching feature t...

  • Newbie
  • I'm wrapping up some work on my PC and decide to listen to one more song, a song that's pretty important to me. A song I never pause once it starts.   So it's good that when I finish and it's ...
  • Elena
  • Moderator
  • 418 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reproduction (currently unavailable)

Today I have a problem in Spotfiy where in the settings I can no longer access the offline mode, even though it is premium. I have already reinstalled, deleted data and nothing works. Does anyone else have this problem?The message is this Playback (C...

  • Casual Listener
  • Today I have a problem in Spotfiy where in the settings I can no longer access the offline mode, even though it is premium. I have already reinstalled, deleted data and nothing works. Does anyone els...
  • Ivan
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Sign in Properly

FreeAmerica Apple MacBook AirWeb Player I recently changed my email for my account, not realizing that I had a secondary account already on that specific email. Now it won't let me in my main account, sending me to the secondary. I've changed my pass...

  • Casual Listener
  • Free America   Apple MacBook Air Web Player   I recently changed my email for my account, not realizing that I had a secondary account already on that specific email. Now it won't let...
  • Jeremy
  • Spotify Legend
  • 464 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 464 Views
  • 3 replies
  • 0 likes

Superuser Contribution You're offline. Connect to a network to log in.

Hello, I was logged out of the Spotify app on my Note20 Ultra and it will not let me log back in. Saying I am offline and cannot connect to a network. I have tried logging in with my username and my email and have even deleted the app multiple times ...

  • Casual Listener
  •   Hello, I was logged out of the Spotify app on my Note20 Ultra and it will not let me log back in. Saying I am offline and cannot connect to a network. I have tried logging in with my username...
  • Elena
  • Moderator
  • 829 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 829 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to submit home-adress not via Google (Familiy account)

It's now required to submit your home-adres to Spotify in order to check whether the family really lives together. Ok, fair enough. The form however runs through Google Maps and therefore the data I submit goes to Google and is subjected to their pri...

  • Visitor
  • It's now required to submit your home-adres to Spotify in order to check whether the family really lives together. Ok, fair enough.   The form however runs through Google Maps and therefore th...
  • Jeremy
  • Spotify Legend
  • 775 Views
  • 1 replies
  • 0 likes
  • Account
  • 775 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed country but can't log in

PlanFreeCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or IssueI recently moved to Germany from the UKI changed my profile country to Germany via the website. Yet when I try to log in via...

  • Casual Listener
  •   Plan Free Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue I recently moved to Germany from the UK ...
  • Elena
  • Moderator
  • 619 Views
  • 3 replies
  • 3 likes
  • Account
  • 619 Views
  • 3 replies
  • 3 likes

Solved!! my account dosn't exist

Some years ago i've created a spotify account which I recently tried to log into with my phone, however none of my passwords worked/I've forgotten my password, so after that I got the email to reset my password but when i tapped on it, it instantly s...

  • Visitor
  • Some years ago i've created a spotify account which I recently tried to log into with my phone, however none of my passwords worked/I've forgotten my password, so after that I got the email to reset ...
  • Billy-J
  • Spotify Star
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No puedo eliminar una playlist

PlanPremiumPaísMéxicoSistema operativoAndroid y Windows Mi pregunta o problemaTrato de eliminar una playlist y no puedo del todo porque la elimino y se crea otra vez automáticamente.Hoy cheque esa playlist y tenía 3 canciones que yo no puse (no compa...

  • Casual Listener
  • Plan Premium País México Sistema operativo Android y Windows   Mi pregunta o problema Trato de eliminar una playlist y no puedo del todo porque la elimino y se crea otra vez automáticame...
  • Ivan
  • Spotify Legend
  • 3261 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 3261 Views
  • 1 replies
  • 0 likes

Payment declined

PlanPremiumCountryPhilippines DeviceSamsung Galaxy A50sOperating SystemAndroid Version 10 My Question or IssueFor some reason, Spotify is declining payment, even if the correct card details are used, and the account has sufficient funds. I receive SM...

  • Casual Listener
  • Plan Premium Country Philippines   Device Samsung Galaxy A50s Operating System Android Version 10   My Question or Issue For some reason, Spotify is declining payment, even if th...
  • Billy-J
  • Spotify Star
  • 1200 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1200 Views
  • 3 replies
  • 0 likes

Kein Wechsel von Free zu Premium Duo zulässig

PlanFree/PremiumCountryDeutschland / GermanyDevice(Samsung Galaxy S20)Operating System(Android 7) Hallo liebe Community, ich war im Familien Account bei meiner Exfreundin dabei, da ich bei ihr gewohnt habe. Jetzt habe ich Spotify Free. Jetzt ziehe ic...

  • Visitor
  •   Plan Free/Premium Country Deutschland / Germany Device (Samsung Galaxy S20) Operating System (Android 7)   Hallo liebe Community,    ich war im Familien Account bei ...
  • Maxim
  • Spotify Star
  • 816 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
  • 816 Views
  • 3 replies
  • 0 likes

Misplaced profile picture and possible data leakage

Spoiler (Highlight to read)UnUnPlanPremiumCountryUSA and TaiwanDevicePhone and laptop Operating SystemiOS and Windows 10 My Question or IssueThe weekly discover album made for me was misplaced to my friend’s Spotify account. The musics made for me ar...

  • Casual Listener
  • Un Plan Premium Country USA and Taiwan Device Phone and laptop  Operating System iOS and Windows 10   My Question or Issue The weekly discover album made for me was misplaced to ...
  • CosmoAdamari_YT
  • Casual Listener
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 Accounts and one user

PlanPremiumCountrySpainDeviceMobile: HUAWEI P Smart 2019, OS Android.Laptop: ASUS, Intel core i5, OS Windows 10My Question or Issue Hi, I'm Juanjo, and I created the Spotify account through my old Facebook account. On August I delated the facebook ac...

  • Visitor
  • Plan Premium Country Spain Device Mobile: HUAWEI P Smart 2019, OS Android. Laptop: ASUS, Intel core i5, OS Windows 10 My Question or Issue   Hi,  I'm Juanjo, and I created the Spo...
  • Peter
  • Spotify Legend
  • 864 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 864 Views
  • 5 replies
  • 0 likes

Superuser Contribution How can I change recommendations and most listened to?

Hi! My husband has used my account for years, before I managed to send him off to his own within my family account (where the kids since long have their own). His music taste is mixed into mine, and its quite different. Can I reset my preferences? Ca...

  • Visitor
  • Hi! My husband has used my account for years, before I managed to send him off to his own within my family account (where the kids since long have their own).  His music taste is mixed into mine...
  • Alex
  • Spotify Legend
  • 1393 Views
  • 1 replies
  • 1 likes
  • Account
  • 1393 Views
  • 1 replies
  • 1 likes

Solved!! Usar Google en vez de Facebook

PlanPremiumPaizPanamáDispositivo(Xiaomi Redmi 6A)Sistema Operativo(Android Oreo) Mi Pregunta Quisiera entrar a mi cuenta con Google sin tener que usar Facebook, quisiera cambiar este método para entrar a mi cuenta

  • Visitor
  • Plan Premium Paiz Panamá Dispositivo (Xiaomi Redmi 6A) Sistema Operativo (Android Oreo)   Mi Pregunta  Quisiera entrar a mi cuenta con Google sin tener que usar Facebook, qui...
  • OneByBoo
  • Roadie
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 454 Views
  • 1 replies
  • 0 likes

In menu missing "Podcasts & Shows" item

PlanPremiumCountryMoldova DevicePCOperating SystemWindows 10 My Question or IssueHi,Why "Podcasts & Shows" page is disabled in Moldova? Thanks,Mihail.

  • Casual Listener
  • Plan Premium Country Moldova   Device PC Operating System Windows 10   My Question or Issue Hi, Why "Podcasts & Shows" page is disabled in Moldova?   Thanks, Mi...
  • OneByBoo
  • Roadie
  • 474 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 474 Views
  • 3 replies
  • 0 likes

lost all saved music etc. by switching from free to premium duo

PlanFree/Premium DuoCountrygermanyDevice(iPhone 6S)Operating System(.) My Question or Issueswitched from my own premium to free to a premium duo account now all my personalized library, saved music, playlists etc is gone. IPhone and webplayer show th...

  • Visitor
  • Plan Free/Premium Duo Country germany Device (iPhone 6S) Operating System (.)   My Question or Issue switched from my own premium to free to a premium duo account now all my personaliz...
  • Billy-J
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Two-Factor-Authentication

I use Spotify on a Huawei phone (running on Android 10/EMUI 10.0.0) as well as on a MacBook Pro 2017 (on Catalina 10.15.6). A few days ago, I received an email about a new login to my Spotify account coming from the USA, whereas I am situated in Euro...

  • Casual Listener
  • I use Spotify on a Huawei phone (running on Android 10/EMUI 10.0.0) as well as on a MacBook Pro 2017 (on Catalina 10.15.6).    A few days ago, I received an email about a new login to my ...
  • Luan
  • Spotify Star
  • 4257 Views
  • 1 replies
  • 6 likes
  • Security
  • 4257 Views
  • 1 replies
  • 6 likes

Superuser Contribution My Student Discount Premium subscription won't work

PlanStudent Premium CountryPhilippinesDeviceHuawei Matebook D15Operating SystemWindows 10 My Question or IssueI've already subscribed to student discount premium through mobile payment however I still couldn't access the premium features. I have alre...

Screenshot (148).png Screenshot_20201017-175055.jpg
  • Casual Listener
  • Plan Student Premium  Country Philippines Device Huawei Matebook D15 Operating System Windows 10   My Question or Issue I've already subscribed to student discount premium through...
  • Ivan
  • Spotify Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 473 Views
  • 1 replies
  • 0 likes