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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413110 Views
  • 965 replies
  • 108 likes
  • Account
  • 413110 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180216 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180216 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101156 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101156 Views
  • 68 replies
  • 10 likes

Superuser Contribution family subscription pay date

My question is, is there a way to change your payment date for the family subscription to a specific date . I am usually fine as there is no money in my account until the day I want my payment to come out but today I had a family members money in my ...

  • Casual Listener
  • My question is, is there a way to change your payment date for the family subscription to a specific date  . I am usually fine as there is no money in my account until the day I want my payment ...
  • Alex
  • Spotify Legend
  • 882 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 882 Views
  • 7 replies
  • 0 likes

Solved!! Switching from Deezer, Any way to move playlists easily?

Pretty much had it with how S**t deezer is, About time I finally make the move to Spotify. Only issue is, All my Deezer playlists are like, 120-150 songs long and there's a few of them. Is there an easy way to move all my songs across? Any playlist c...

  • Regular
  • Pretty much had it with how S**t deezer is, About time I finally make the move to Spotify.    Only issue is, All my Deezer playlists are like, 120-150 songs long and there's a few of them...
  • jackkymod1234
  • Casual Listener
  • 2195 Views
  • 3 replies
  • 0 likes
  • 2195 Views
  • 3 replies
  • 0 likes

random people keep using our spotify

random users keep hopping in our family plan and using our spotify. they have even changed my address before. i am unhappy that this keeps happening everytime ive checked. ive changed the password several times. this is getting ridiculous

  • Visitor
  • random users keep hopping in our family plan and using our spotify. they have even changed my address before. i am unhappy that this keeps happening everytime ive checked. ive changed the password se...
  • AdamDam
  • Spotify Star
  • 704 Views
  • 1 replies
  • 0 likes
  • 704 Views
  • 1 replies
  • 0 likes

My spotify account got hacked

Last week, Spotify mentioned me that someone login into my account recently and his IP address is from Netherlands. Since Last week, Spotify played a song named 'Nya on them' automatically and uncontrollable . i can not find out any methods to recove...

註解 2020-09-23 235229.png 註解 2020-09-23 235304.png
  • Visitor
  • Last week, Spotify mentioned me that someone login into my account recently and his IP address is from Netherlands. Since Last week, Spotify played a song named 'Nya on them' automatically and uncont...
  • AdamDam
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • Account
  • 608 Views
  • 1 replies
  • 0 likes

Change old email address

HiMy old email account is associated with my Spotify Premium acct.How do I reset my Spotify password if I can't access my old email?Thanks

  • Visitor
  • Hi My old email account is associated with my Spotify Premium acct. How do I reset my Spotify password if I can't access my old email? Thanks
  • AdamDam
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to edit profile

I have been trying to edit my spotify profile so as to change my username, but i am unable to edit it entirely. I am unsure as to why but it won't let me write anything on the "edit profile" page. The "edit profile" page also does not show any window...

  • Visitor
  • I have been trying to edit my spotify profile so as to change my username, but i am unable to edit it entirely. I am unsure as to why but it won't let me write anything on the "edit profile" page. Th...
  • Yomal
  • Casual Listener
  • 896 Views
  • 7 replies
  • 0 likes
  • Account
  • 896 Views
  • 7 replies
  • 0 likes

Somone hacked my account and joined my Family Plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • timrossback
  • Community Legend
  • 2224 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 2224 Views
  • 5 replies
  • 1 likes

Superuser Contribution Changed country from UK to Singapore

I have changed country from UK to Singapore (where I now live). Changed payment method to local SIngapore Visa. Still getting charged UK rate for Premium two months later.Any ideas.I couldn't find an email address to contact Spotify. ThanksAM

  • Newbie
  • I have changed country from UK to Singapore (where I now live).  Changed payment method to local SIngapore Visa.  Still getting charged UK rate for Premium two months later. Any ideas. I ...
  • Elena
  • Moderator
  • 872 Views
  • 4 replies
  • 0 likes
  • 872 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How to play all offline songs?

I have 3 playlists that I have downloaded to play offline. Is there a way to shuffle play all the songs from all three list? I tried going to My music, Songs, All songs. But it shows an album that I have not downloaded. If I apply the filter, Offline...

  • Newbie
  • I have 3 playlists that I have downloaded to play offline. Is there a way to shuffle play all the songs from all three list? I tried going to My music, Songs, All songs. But it shows an album that I ...
  • Greekgroover
  • Casual Listener
  • 31898 Views
  • 23 replies
  • 3 likes
  • 31898 Views
  • 23 replies
  • 3 likes

non binary in Russian region

PlanFreeCountryRussiaDevice(iPhone 11)Operating System(iOS 14 beta2) My Question or IssueHello! I am non binary person and i live in Russia. But i can’t change my gender to non binary. But in other regions i can. How can i change this?

  • Newbie
  • Plan Free Country Russia Device (iPhone 11) Operating System (iOS 14 beta2)   My Question or Issue Hello! I am non binary person and i live in Russia. But i can’t change my gender to n...
  • Eirenliel
  • Visitor
  • 935 Views
  • 2 replies
  • 4 likes
  • Account
  • 935 Views
  • 2 replies
  • 4 likes

Lost access to premium account

Hi, I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either.i do not want to be charged. It is due to be charged today or tomorrow....

  • Visitor
  • Hi,  I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either. i do not wa...
  • AdamDam
  • Spotify Star
  • 614 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 614 Views
  • 1 replies
  • 1 likes

Someone logged in into my firestick 4k

Hi, it seems that a user is now logged in into the spotify app in my firestick.I have had the app installed but i dont know the user at all. Amazon told me that its not logic and it would only work if someone "logged in pschically on the stick" - thi...

  • Visitor
  • Hi,   it seems that a user is now logged in into the spotify app in my firestick. I have had the app installed but i dont know the user at all.   Amazon told me that its not logic and ...
  • Billy-J
  • Spotify Star
  • 1398 Views
  • 1 replies
  • 1 likes
  • Account
  • 1398 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't get premium ! (Because i used the free trial)

Hey Guys I got a Problem, So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards. So now I want to get the Student subscription, but this is only possible with a 3 month free trial. So everytime i want to p...

  • Casual Listener
  • Hey Guys I got a Problem,   So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards.   So now I want to get the Student subscription, but this...
  • beeebzzzz
  • Visitor
  • 24815 Views
  • 16 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 24815 Views
  • 16 replies
  • 0 likes

Solved!! Can't listen explicit songs

PlanPremiumCountryTurkey Device(Samsung A21S, PC)Operating System(Android, Windows) Even if enabled the setting to listen explicit content. I can't listen song

f0758e0e5be88379e266bcca06624fcb.png
  • Casual Listener
  •   Plan Premium Country Turkey   Device (Samsung A21S, PC) Operating System (Android, Windows)   Even if enabled the setting to listen explicit content. I can't listen so...
  • Hubo
  • Community Legend
  • 1532 Views
  • 3 replies
  • 1 likes
  • Account
  • 1532 Views
  • 3 replies
  • 1 likes

Spouse can't join my Spotify Duo plan

PlanPremium (recently upgraded to Duo)CountryUSA & Canada DeviceDesktop (Windows 10), Desktop (Windows 8), iPhone, Android, MacbookOperating System My Question or Issue Hi all, recently upgraded to a Duo account to add my wife to my account so we cou...

  • Visitor
  • Plan Premium (recently upgraded to Duo) Country USA & Canada   Device Desktop (Windows 10), Desktop (Windows 8), iPhone, Android, Macbook Operating System   My Question or Issu...
  • OneByBoo
  • Roadie
  • 1541 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1541 Views
  • 1 replies
  • 1 likes

Xin giúp đỡ.

Xin chào.Tôi là 1 người dùng ở Việt Nam.Hiện tại tôi đang truy cập trên điện thoại Oppo F9, chạy hệ điều hành android 10.Vấn đề tôi gặp phải là : Vài tháng trước tôi có đăng ký dùng premium miễn phí 3 tháng, khi gần hết 3 tháng tôi đã lỡ tay bấm vào ...

  • Visitor
  • Xin chào. Tôi là 1 người dùng ở Việt Nam. Hiện tại tôi đang truy cập trên điện thoại Oppo F9, chạy hệ điều hành android 10. Vấn đề tôi gặp phải là : Vài tháng trước tôi có đăng ký dùng premium miễ...
  • OneByBoo
  • Roadie
  • 433 Views
  • 1 replies
  • 1 likes
  • Account
  • 433 Views
  • 1 replies
  • 1 likes

Superuser Contribution My Spotify's profile URL doesn't work in "Social Links" on Facebook

PlanPremiumCountryBrazilDevice(iPhone SE (2nd Generation) / DesktopOperating SystemiOS 13.5.1 / Windows 10 Pro My Question or IssueWhen i click on the URL, i get on Spotify Web Player or on the app (if i'am using mobile) but there is an error to show...

  • Regular
  •   Plan Premium Country Brazil Device (iPhone SE (2nd Generation) / Desktop Operating System iOS 13.5.1 / Windows 10 Pro   My Question or Issue When i click on the URL, i get on S...
  • Alex
  • Spotify Legend
  • 6631 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 6631 Views
  • 7 replies
  • 0 likes

My account has been hacked and i can’t get them signed out.

None of the below information is required. However, the more you provide the easier it will be for us to try andPlanPremiumCountryUS My Question or IssueIf a developer could sign everything out i would appreciate it! i’ve tried using sign out everywh...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and Plan Premium Country US    My Question or Issue If a developer could ...
  • Maxim
  • Spotify Star
  • 717 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Security
  • 717 Views
  • 1 replies
  • 1 likes

Can't retrieve personal data

Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, "Facebook passwordFor security purposes we need you to re-authenticate with Facebook so that we know it's you before you can download your data. It th...

  • Visitor
  • Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, " Facebook password For security purposes we need you to re-authenticate with Facebook so that we...
  • Hubo
  • Community Legend
  • 500 Views
  • 1 replies
  • 0 likes
  • Account
  • 500 Views
  • 1 replies
  • 0 likes

Changing country

I am trying to change the country from Germany to Belgium where I have moved for my Spotify family account. However I am using a PayPal account to pay so changing my payment method does not work!! How do I change the country to get my family accounts...

  • Visitor
  • I am trying to change the country from Germany to Belgium where I have moved for my Spotify family account. However I am using a PayPal account to pay so changing my payment method does not work!! Ho...
  • Maxim
  • Spotify Star
  • 454 Views
  • 1 replies
  • 1 likes
  • Account
  • 454 Views
  • 1 replies
  • 1 likes