Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 3
4 weeks ago
372 Views
0 replies
6 likes
Security

372 Views
0 replies
6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Faithless2o
Regular
439163 Views
970 replies
108 likes
Account

439163 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1195034 Views
119 replies
116 likes
Account

1195034 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
106757 Views
70 replies
11 likes
Account
Login
Premium

106757 Views
70 replies
11 likes

Ads on premium

PlanFamily PremiumCountryCanadaDeviceNote 10+Operating SystemAndroid My Question or IssueWhile listening to a podcast i am getting ads in the middle of the episode. This podcaster has always had a plug at the beginning of their podcast for all of the...

Chev572bb
Newbie
Plan Family Premium Country Canada Device Note 10+ Operating System Android My Question or Issue While listening to a podcast i am getting ads in the middle of the episode. T...
2020-12-27 5:33:21 PM
2020-12-28 12:44:30 AM
EthanS1
Community Legend
506 Views
1 replies
0 likes
Account

506 Views
1 replies
0 likes

Superuser Contribution Problema de inicio de sesión reiterado

No abro spotify desde el 22/12/2020 y hoy intenté abrirlo. Al abrirlo me apareció el cartel de cuando te instalas spotify y te dice registrarte con Google o Facebook y abajo te decía iniciar sesión. Yo le Di a iniciar sesión y puse mi username y mi p...

Benicio26
Casual Listener
No abro spotify desde el 22/12/2020 y hoy intenté abrirlo. Al abrirlo me apareció el cartel de cuando te instalas spotify y te dice registrarte con Google o Facebook y abajo te decía iniciar sesión. ...
2020-12-25 9:52:54 PM
2020-12-28 9:18:30 PM
CarlosE
Moderator
655 Views
3 replies
0 likes
Login

655 Views
3 replies
0 likes

Superuser Contribution Aucune connexion Internet détectée. (Erreur : 4)

PlanPremiumCountryFranceDevicePCOperating SystemWindows 10 My Question or IssueBonjour,Je rencontre un problème de connexion très régulier depuis que je suis passé en Windows 10 il y a quelques mois.Le message est : "Aucune connexion Internet. Spotif...

Emouchet56
Regular
Plan Premium Country France Device PC Operating System Windows 10 My Question or Issue Bonjour, Je rencontre un problème de connexion très régulier depuis que je suis passé en Windo...
2020-11-15 2:09:15 PM
2020-12-28 10:46:49 AM
Emouchet56
Regular
2847 Views
8 replies
0 likes
Other

2847 Views
8 replies
0 likes

Unable to access Spotify account and email linked to account can't access it

I've been signed out of my Spotify account and it won't let me sign in. The problem is that the email linked to the account is one I no longer can access either and so resetting the password is of no help. I have tried a contact form with Spotify but...

o_raafat
Casual Listener
I've been signed out of my Spotify account and it won't let me sign in. The problem is that the email linked to the account is one I no longer can access either and so resetting the password is of no...
2020-12-23 2:24:51 PM
2020-12-28 1:13:49 AM
Jose_M
Spotify Star
1719 Views
3 replies
0 likes
Account
Login
Subscription

1719 Views
3 replies
0 likes

Solved!!Superuser Contribution Gift card not working

I have tried to contact spotify 3 times now. A gift card that has been purchased for me on Christmas is not working. On the receipt from the shop (Big W) it says that the gift card has been approved. Given that it has been "approved" Big W refused to...

NathanG
Casual Listener
I have tried to contact spotify 3 times now. A gift card that has been purchased for me on Christmas is not working. On the receipt from the shop (Big W) it says that the gift card has been approved....
2014-12-31 1:19:17 AM
2020-12-27 12:33:20 AM
Novy
Moderator
60893 Views
35 replies
4 likes
Account
Other
Premium
Subscription

60893 Views
35 replies
4 likes

out-of-date account despite being up to date

I wish you a good day. We are a Spotify premium member with my family. My sister and our phones are android. But we both have different calculations. The app appears to have not been updated on the latest version of the play store. However, I cannot ...

Gorgusuzpatates
Visitor
I wish you a good day. We are a Spotify premium member with my family. My sister and our phones are android. But we both have different calculations. The app appears to have not been updated on the l...
2020-12-20 3:04:57 PM
2020-12-27 11:22:48 PM
rylarax
Casual Listener
451 Views
1 replies
0 likes

451 Views
1 replies
0 likes

Superuser Contribution Family Account Causes Songs Played from Amazon Echo to be Played From My Account

Hi, this issue has been happening for about 2 years, since I’ve had premium. I only just decided to contact the community about the issue because it has become especially prominent in the past few weeks. The title says it all - my family shares a fam...

WhoAteMyCheerio
Visitor
Hi, this issue has been happening for about 2 years, since I’ve had premium. I only just decided to contact the community about the issue because it has become especially prominent in the past few we...
2020-09-09 11:19:32 PM
2020-12-27 7:35:33 PM
DAUNIRAM
Music Fan
1809 Views
6 replies
1 likes
Account
Login
Subscription

1809 Views
6 replies
1 likes

Superuser Contribution spotify user faking plays

there is a artist that is faking spotify streams and i would like to get him banned how would i contact to do that

sl0wed
Casual Listener
there is a artist that is faking spotify streams and i would like to get him banned how would i contact to do that
2020-12-26 5:02:07 AM
2020-12-27 1:23:01 PM
Ver
Spotify Legend
544 Views
3 replies
0 likes
Other

544 Views
3 replies
0 likes

Superuser Contribution Data turned off but Spotify still working

PlanPremium DeviceiPhone 8 Operating SystemIt is up to date IOS 14 My Question or Issuemy data is turned off in settings for Spotify however Spotify continues to use data even though it is turned off. I’ve seen and read the past community post where ...

Tssflrfx
Newbie
Plan Premium Device iPhone 8 Operating System It is up to date IOS 14 My Question or Issue my data is turned off in settings for Spotify however Spotify continues to u...
2020-12-26 2:05:26 PM
2020-12-27 12:34:37 PM
Ver
Spotify Legend
389 Views
1 replies
0 likes
Premium

389 Views
1 replies
0 likes

Cannot change profile information on account that started from Facebook

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Username at the moment is a string of numbers, and after looking through the internet for answ...

Blender_Man
Visitor
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My U...
2020-12-20 12:11:32 AM
2020-12-27 12:27:38 PM
user-removed
Not applicable
454 Views
2 replies
0 likes
Account
Premium

454 Views
2 replies
0 likes

Superuser Contribution random people logging in

for the past few days i have gotten messages from spotify about someone from the united states logging into my account, I changed my password, revoked accesses and signed out everywhere, a few minutes later, the message pops back out again saying tha...

hiccuphermit
Casual Listener
for the past few days i have gotten messages from spotify about someone from the united states logging into my account, I changed my password, revoked accesses and signed out everywhere, a few minute...
2020-12-26 1:19:06 PM
2020-12-27 12:11:17 PM
Alex
Spotify Legend
480 Views
2 replies
0 likes
Account
Login

480 Views
2 replies
0 likes

Superuser Contribution Unable to Login or Reset Password.

PlanPremiumCountryAustraliaDeviceiPhone XSOperating SystemWindows 10 My Question or IssueMy main account is unable to Login or Reset Password? Any reason why this is?

jqhosko
Casual Listener
Plan Premium Country Australia Device iPhone XS Operating System Windows 10 My Question or Issue My main account is unable to Login or Reset Password? Any reason why this is? ...
2020-12-26 5:24:16 AM
2020-12-27 10:51:45 AM
Alex
Spotify Legend
844 Views
4 replies
0 likes
Account

844 Views
4 replies
0 likes

Solved!!Superuser Contribution Random music plays on web player

Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".

peinee_see
Casual Listener
Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".
2020-12-25 3:12:54 PM
2020-12-27 8:47:15 AM
Ivan
Spotify Legend
2544 Views
1 replies
0 likes
music

2544 Views
1 replies
0 likes

Superuser Contribution Alexa Spotify Skill & Devices Available

PlanPremiumCountryRomania My Question or IssueYesterday I had a few connectivity issues with Alexa and I tried to disable and re-enable the skill but I can no longer re-enable due to 'geographical restrictions' although it's available in my country. ...

RoxanaEft
Casual Listener
Plan Premium Country Romania My Question or Issue Yesterday I had a few connectivity issues with Alexa and I tried to disable and re-enable the skill but I can no longer re-enable due to...
2020-12-17 9:42:43 AM
2020-12-26 10:36:54 PM
DarrenReynolds
Music Fan
871 Views
2 replies
0 likes
Other

871 Views
2 replies
0 likes

Superuser Contribution Can't log out when switching between accounts

PlanPremiumCountryNZDeviceSamsung Galaxy Tab S2Operating SystemAndroid 7.0 My Question or IssueI have the family premium account and when I log out of my account and open with one of my family members, and decide I want to log out of their account, u...

therowetribe
Newbie
Plan Premium Country NZ Device Samsung Galaxy Tab S2 Operating System Android 7.0 My Question or Issue I have the family premium account and when I log out of my account and op...
2020-12-26 4:06:13 AM
2020-12-26 4:23:56 PM
Eni
Moderator
370 Views
1 replies
0 likes
Premium

370 Views
1 replies
0 likes

American in Taiwan and can't use spotify.

Ok so I recently moved to Taiwan from the US. The first few weeks my US account worked fine but last week it stopped and said wrong country. So I then made a Taiwanese account which stopped working after a week and asks me to go to premium. I then tr...

JohnnyB5
Casual Listener
Ok so I recently moved to Taiwan from the US. The first few weeks my US account worked fine but last week it stopped and said wrong country. So I then made a Taiwanese account which stopped working a...
2016-02-23 1:33:26 PM
2020-12-26 2:45:47 PM
alankemsley
Visitor
2692 Views
3 replies
0 likes
Account
Premium
Subscription

2692 Views
3 replies
0 likes

Superuser Contribution In Guyane see Spotify is currently not available in your country.

Plan PremiumCountry France (French Guiana department) Device Web AppOperating System Linux My Question or IssueI'm in the French department of Guyane (aka French Guiana). I'm in France, the Euro is the local currency. Let me quote Wikipedia "French G...

kourou
Casual Listener
Plan Premium Country France (French Guiana department) Device Web App Operating System Linux My Question or Issue I'm in the French department of Guyane (aka French Guiana). I'...
2020-12-23 1:31:10 PM
2020-12-26 2:38:26 PM
kourou
Casual Listener
1280 Views
2 replies
0 likes
Login
Premium

1280 Views
2 replies
0 likes

Superuser Contribution Unknown Device Log In

Spoiler (Highlight to read) An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out from all the devices but it did...

besteoktar
Visitor
An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out ...
2020-12-24 12:16:08 AM
2020-12-26 10:02:26 AM
Mihail
Spotify Legend
654 Views
1 replies
0 likes
Account
Login

654 Views
1 replies
0 likes

Solved!!Superuser Contribution Why can't I change the country of region?

hello, I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playlist' recommendations. But since I changed the payment card, I star...

djnikki_Taubi
Casual Listener
hello, I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playl...
2020-12-22 10:27:26 AM
2020-12-26 8:25:20 AM
Jeremy
Spotify Legend
2688 Views
4 replies
0 likes
Account

2688 Views
4 replies
0 likes

Superuser Contribution [All Platforms] My Local Files records and stores my Google Assistant searches.

Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy. How do i remove this spying action from my account and delete those "voice searches"/ ...

sk613
Visitor
Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy. How do i remove this spying a...
2020-12-19 8:25:59 PM
2020-12-25 4:33:40 PM
Elena
Moderator
1145 Views
1 replies
0 likes
All Platforms

1145 Views
1 replies
0 likes

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