Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83344 Views

29 replies

0 likes

  • 83344 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104318 Views

10 replies

3 likes

Account
Login
  • 104318 Views
  • 10 replies
  • 3 likes

How do I change my name on my account?

I need to change from my married name back to my maiden name and will be wanting to change my bank payment details when get my new account.

Visitor

I need to change from my married name back to my maiden name and will be wanting to change my bank payment details when get my new account.

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Hi i changed my country settings, but spotify still says that i didnt

I changed my location cuz i moved, but it still says that i didnt n i need to go to spotify.com. I went there n location is changed there. Then i went to spotify app n it still says the same. Please help

Visitor

I changed my location cuz i moved, but it still says that i didnt n i need to go to spotify.com. I went there n location is changed there. Then i went to spotify app n it still says the same. Please ...

Maxim

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Cant login into my account

I've created my account somewhere in 2018 - 2019. It uses this email scorpion.valder@yahoo.com.But since april 17th of this year i cannot acces it. Even when i press "forgot your password?" and write email i wrote above, it says that user with this e...

Visitor

I've created my account somewhere in 2018 - 2019. It uses this email scorpion.valder@yahoo.com. But since april 17th of this year i cannot acces it. Even when i press "forgot your password?" and wri...

Maxim

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution February Royalties

Hello EverybodyI'm Label Owner and i want to ask a question. Don't know where to really ask that question.Spotify haven't paid yet royalties for febrauary , march and april.Anybody have idea why and when they will pay royalties?Are here any Label Own...

Casual Listener

Hello Everybody I'm Label Owner and i want to ask a question.   Don't know where to really ask that question. Spotify haven't paid yet royalties for febrauary , march and april. Anybody hav...

Alex

Spotify Legend

3626 Views

15 replies

0 likes

  • 3626 Views
  • 15 replies
  • 0 likes

Superuser Contribution premium still playing adds

I have changed countries and changed account to premium, yet my laptop says that I am still on free and when I play music it still plays adds

Casual Listener

I have changed countries and changed account to premium, yet my laptop says that I am still on free and when I play music it still plays adds

AndresM

Moderator

447 Views

3 replies

0 likes

  • 447 Views
  • 3 replies
  • 0 likes

Superuser Contribution Verify email address

I am logged into my account but have not been requested to verify my email address. I can use Spotify but I cannot post in the community.

Regular

I am logged into my account but have not been requested to verify my email address. I can use Spotify but I cannot post in the community.

Jeremy

Spotify Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Olvide mis datos de acceso

PlanPremium EstudiantesPaísColombiaDispositivo(iPhone 8 plusSistema operativoWindows 10, Mi pregunta o problemaSe cerraron todas las sesiones y ahora no puedo acceder, no recuerdo cual es mi correo con el que registre la cuenta, intente con varios po...

Newbie

  Plan Premium Estudiantes País Colombia Dispositivo (iPhone 8 plus Sistema operativo Windows 10,    Mi pregunta o problema Se cerraron todas las sesiones y ahora no...

Yordan

Moderator

330 Views

1 replies

0 likes

Subscription
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging into an old account

I just went to premium on a new phone so had to log out of my old account, I set up a new account using a different email and now I don’t have my playlists and I can’t remember my old log in.

Visitor

I just went to premium on a new phone so had to log out of my old account, I set up a new account using a different email and now I don’t have my playlists and I can’t remember my old log in.

Jeremy

Spotify Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Combine two premium accounts

Hi. I have a student account but my family just purchased the family plan. Is there any chance that I could take my current account and put it into the family plan?

Visitor

Hi. I have a student account but my family just purchased the family plan. Is there any chance that I could take my current account and put it into the family plan?

Maxim

Spotify Star

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Family

Hello,The error that we are trying to access spotif family from another country is popping up and it says my dad and me dont have the same address- which is not true. What can we do? I am already paying for family and it does not work…

Visitor

Hello, The error that we are trying to access spotif family from another country is popping up and it says my dad and me dont have the same address- which is not true. What can we do? I am already...

Maxim

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login using google account.

I can't login using google account. My profile was created with google email address, spotify password is remembered by google account, but when i'm trying to "continue with google" spotify sends error that my google account is not connected with any...

Newbie

I can't login using google account. My profile was created with google email address, spotify password is remembered by google account, but when i'm trying to "continue with google" spotify sends err...

Novy

Moderator

2861 Views

1 replies

0 likes

  • 2861 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Community Notifications drop-down doesn't work

Clicking your profile or notifications bubble in Spotify Community does not work. This makes it hard to track responses.

Gig Goer

Clicking your profile or notifications bubble in Spotify Community does not work. This makes it hard to track responses.

James7x1

Gig Goer

721 Views

2 replies

0 likes

  • 721 Views
  • 2 replies
  • 0 likes

Superuser Contribution como ingreso a mi plan duo premium?

Cambio mi plan a un plan familiar. en mi plan duo premium tengo pagado hasta 01-01-2023 y no puedo ahora ingresar ael-

Visitor

Cambio mi plan a un plan familiar. en mi plan duo premium tengo pagado hasta 01-01-2023 y no puedo ahora ingresar ael-

Kiril

Moderator

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is under my old email and I can’t receive my code to verify

I have a new card for payment and I can’t login cause my account is under my old email and I no longer have the number tied to the account. I need help fixing the situation

Visitor

I have a new card for payment and I can’t login cause my account is under my old email and I no longer have the number tied to the account. I need help fixing the situation

Mario

Spotify Legend

1223 Views

1 replies

0 likes

  • 1223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Devices in the same wifi automatically connecting without logins

My account kept logging in monitors and tv connection at home even though i never did it manually. It's getting annoying, how do i stop it and how do i remove devices?

Visitor

My account kept logging in monitors and tv connection at home even though i never did it manually. It's getting annoying, how do i stop it and how do i remove devices?

Mario

Spotify Legend

1028 Views

1 replies

0 likes

  • 1028 Views
  • 1 replies
  • 0 likes