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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434074 Views
  • 967 replies
  • 108 likes
  • Account
  • 434074 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192627 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192627 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105972 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105972 Views
  • 70 replies
  • 11 likes

Solved!!Superuser Contribution Change language on account

When I created my Spotify account I was connected to a VPN in the Netherlands. Now every time I log into my account everything is in Dutch and the emails I receive from Spotify are in Dutch. I don't speak Dutch so I have to change it every time I log...

  • Casual Listener
  • When I created my Spotify account I was connected to a VPN in the Netherlands. Now every time I log into my account everything is in Dutch and the emails I receive from Spotify are in Dutch. I don't ...
  • Alex
  • Spotify Legend
  • 2556 Views
  • 6 replies
  • 0 likes
  • Account
  • 2556 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Account's username

PlanFreeCountryItalyDevicePcOperating SystemWindows 10 My Question or IssueHello, I have a question. Why, when I access spotify from the browser, does it tell me that I have a strange username full of letters and numbers? My username should actually ...

  • Visitor
  • Plan Free Country Italy Device Pc Operating System Windows 10   My Question or Issue Hello, I have a question. Why, when I access spotify from the browser, does it tell me that I have ...
  • Elena
  • Moderator
  • 938 Views
  • 8 replies
  • 0 likes
  • Account
    Free
  • 938 Views
  • 8 replies
  • 0 likes

Solved!! Other people are using my account

PlanPremiumCanadaMy Question or IssueHi everyone!I’ve been having some issues with my account for the past month. Random songs and playlists are being added to my library and are re-added after I remove them. When I’m connected to wifi and am playing...

  • Casual Listener
  • Plan Premium Canada My Question or Issue Hi everyone!I’ve been having some issues with my account for the past month. Random songs and playlists are being added to my library and are re-added aft...
  • hellogotohell
  • Casual Listener
  • 574 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 574 Views
  • 2 replies
  • 0 likes

Superuser Contribution problem Signing up to 3month trial ?

It looks like you've taken trial before, ------- but you can still get premium.click this but go to same area as before.But have not signed up to premium before ever. what happens now?

  • Casual Listener
  • It looks like you've taken trial before, ------- but you can still get premium. click this but go to same area as before. But have not signed up to premium before ever.  what happens now?
  • Mario
  • Spotify Legend
  • 704 Views
  • 5 replies
  • 0 likes
  • Free
    Subscription
  • 704 Views
  • 5 replies
  • 0 likes

Samsung 6 month trial

PlanFreeCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Galaxy s20 fe Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueI have a Samsung 6 month trial subscription and would like to add my wife to...

  • Visitor
  • Plan Free Country USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Galaxy s20 fe  Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android  My Que...
  • Billy-J
  • Spotify Star
  • 388 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 388 Views
  • 2 replies
  • 0 likes

Not getting my 2020 wrapped

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm not getting my 2020 wrapped. I've filled the requirements for getting the stats but i can ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Im no...
  • Billy-J
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 290 Views
  • 1 replies
  • 0 likes

Profile link not working.

When I post my spotify profile link on the community it leads to a blank page that says blocked. Only had the acct 3 days. Posted on content also with no answer. Thank you. My Spotify Profile is : Honey Dew.

  • Visitor
  • When I post my spotify profile link on the community it leads to a blank page that says blocked. Only had the acct 3 days. Posted on content also with no answer. Thank you. My Spotify Profile is : Ho...
  • musicorumgenius
  • Composer
  • 1176 Views
  • 8 replies
  • 1 likes
  • Help
    Other
  • 1176 Views
  • 8 replies
  • 1 likes

If you could help me, it would be greatly appreciated.

Hi, I just got a new in hone 12 and on mt old phones I’ve been able to just turn off my phone and my Spotify would continue as normal but when I turn my phone off with 12 after a minute or 2 my Spotify just stops and don’t press anything and then I h...

  • Visitor
  • Hi, I just got a new in hone 12 and on mt old phones I’ve been able to just turn off my phone and my Spotify would continue as normal but when I turn my phone off with 12 after a minute or 2 my Spoti...
  • Bellchambers2
  • Music Fan
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Premium Duo 2020 Wrapped Story is the exact same for both accounts not desirable

PlanPremium DuoCountrySpainDevice(Samsung Moto G5 and Xiaomi redmi note Operating SystemAndroid Oreo, Windows 10 My Question or IssueMy Girlfriend and i bought the Premium DUO account to share a common playlist but our taste in music and behavior at ...

  • Casual Listener
  • Plan Premium Duo Country Spain Device (Samsung Moto G5 and Xiaomi redmi note 😎 Operating System Android Oreo, Windows 10   My Question or Issue My Girlfriend and i bought the Pre...
  • OneByBoo
  • Roadie
  • 3305 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 3305 Views
  • 3 replies
  • 0 likes

Troubleshooting - Can't login with facebook on mobile

PlanFreeCountryPortugalDeviceRealMe 5Operating System(Android 9) My Question / My IssueAfter I pick the option "Continue with Facebook" it directs me to the browser to login with Facebook, but after I successfully login on the browser it redirects me...

  • Visitor
  • Plan Free Country Portugal Device RealMe 5 Operating System (Android 9)   My Question / My Issue After I pick the option "Continue with Facebook" it directs me to the browser to login ...
  • OneByBoo
  • Roadie
  • 527 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 527 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unknown PS4 in my device list

PlanFreeCountryAustriaDevice-Operating SystemWindows 8.1 My Question or Issue Hello there,I have ap problem with my device list, Spotify shows me in the list some PS4. I have never logged in or connected to some Playstation.When I have tried the advi...

  • Casual Listener
  • Plan Free Country Austria Device - Operating System Windows 8.1   My Question or Issue   Hello there, I have ap problem with my device list, Spotify shows me in the list some PS...
  • Andrew-W8
  • Casual Listener
  • 1262 Views
  • 4 replies
  • 0 likes
  • Account
  • 1262 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Keeps Pausing

Hi all,For the last couple of days, Spotify has been pausing my music on all devices. It happens constantly throughout all songs and it happens at random intervals. I have tried many solutions but none of them have fixed it. > Resetting passwords> Si...

  • Casual Listener
  • Hi all, For the last couple of days, Spotify has been pausing my music on all devices. It happens constantly throughout all songs and it happens at random intervals.   I have tried many solut...
  • Alex
  • Spotify Legend
  • 3976 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 3976 Views
  • 3 replies
  • 0 likes

Solved!! how to move account and history to a new computer?

Plan: FreeCountry: USADevice: PCOperating System: Windows 8.1/10I used Spotify Free on a Windows 8.1 computer, and the computer died. How can I move all of the account history and settings (liked songs, playlists, etc.) to a new Windows 10 computer?I...

  • Casual Listener
  • Plan: Free Country: USA Device: PC Operating System: Windows 8.1/10 I used Spotify Free on a Windows 8.1 computer, and the computer died. How can I move all of the account history and settings ...
  • Maxim
  • Spotify Star
  • 2889 Views
  • 6 replies
  • 0 likes
  • Account
  • 2889 Views
  • 6 replies
  • 0 likes

Refund and Return to old plan after Account was Hacked

My Spotify account was hacked earlier this week. The hackers upgraded my plan to premium family and added additional users. Luckily, Spotify noticed this and reset my password due to the suspicious activity. I am hoping to get a refund for the additi...

  • Visitor
  • My Spotify account was hacked earlier this week. The hackers upgraded my plan to premium family and added additional users. Luckily, Spotify noticed this and reset my password due to the suspicious a...
  • Billy-J
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 475 Views
  • 1 replies
  • 0 likes

Previously Wrapped Share Cards

Is it possible to access previous years shared cards?

  • Visitor
  • Is it possible to access previous years shared cards?
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 2 likes
  • 333 Views
  • 1 replies
  • 2 likes

Solved!! Dissociate artist from personnal account

Hi, i would like to dissociate my personnal account from the artist account of my band then i could use a different email, is it possible? Good evening

  • Visitor
  • Hi, i would like to dissociate my personnal account from the artist account of my band then i could use a different email, is it possible?   Good evening 🙂 
  • Billy-J
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not available to change email

PlanPremiumCountryPolandOperating System(Android, Windows 10) My Question or IssueI can't change my email because it's grayed out. I logged out of all devices, logged in via Facebook and nothing helped.

  • Visitor
  • Plan Premium Country Poland Operating System (Android, Windows 10)   My Question or Issue I can't change my email because it's grayed out. I logged out of all devices, logged in via Face...
  • Mihail
  • Spotify Legend
  • 436 Views
  • 3 replies
  • 0 likes
  • Account
  • 436 Views
  • 3 replies
  • 0 likes

I was getting premium but not impressed with changing my password suspicious activity

I have received twice this month an email one I deleted thinking it was phishing and one today in my in box in less than 5 weeks saying Spotify has deleted my password due to suspicious activity .signing out of all devices smart TVs Sonos speakers Ap...

  • Regular
  • I have received twice this month an email one I deleted thinking it was phishing and one today in my in box in less than 5 weeks saying Spotify has deleted my password due to suspicious activity .sig...
  • Caligulacabbage
  • Regular
  • 478 Views
  • 2 replies
  • 0 likes
  • Account
  • 478 Views
  • 2 replies
  • 0 likes

Banka hesabımdan benim olmayan spotify premium parası çekiliyor

Merhaba benim bilmediğim bir hesapdan her ay 17,99 TL Spotify premium parası çekilmeye çalışılıyor lütfen yardımcı olur musunuz?

  • Visitor
  • Merhaba benim bilmediğim bir hesapdan her ay 17,99 TL Spotify premium parası çekilmeye çalışılıyor lütfen yardımcı olur musunuz?
  • OneByBoo
  • Roadie
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 392 Views
  • 1 replies
  • 0 likes

Email change

HelloI wanted to change my email adress.Since I logged into Spotify using Facebook account, I can't change it and I'm not using current oneHow am I suppose to modify it to the one I'm using?

  • Casual Listener
  • Hello I wanted to change my email adress. Since I logged into Spotify using Facebook account, I can't change it and I'm not using current one How am I suppose to modify it to the one I'm using?
  • OneByBoo
  • Roadie
  • 618 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 618 Views
  • 1 replies
  • 0 likes