Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
hi, i recently downloaded spotify, the free version. it had unlimited skips and no ads, but when i used it outside today to listen to music and i came back home, it had 6 skips per hour and ads, i was just wondering why it had changed?
PlanFamily PremiumCountryTurkeyDeviceHuawei P20 Lite and Lenovo G5080 laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy recent listening activities with named "Aries, Cancer, Gemini , Taurus" are not listened by me....
How do I link my google account to my spotify account so I can use my google account to login to spotify? Email is the same. I have disconnected google in connected apps, but that changed nothing.
PlanPremiumCountryGermanyDeviceWindows 10, Android, browser, app, whatever is active Since a few days random songs start playing in my queue. If there is a song running it gets interrupted. If there is none running it just starts. I noticed it while ...
I know this seems like an incredibly stupid question since there's a spotify page about how to do this, but hear me out. the instructions they provide do not work and all that's there on that page is mobile directions. my mobile app doesn't look like...
Why cant i remove stuff i dont want? Podcasts, rap caviar, daily wellness. I pay for premium, but its still like forced adverts. And pay for some real help centre staff.
Hi there, I signed up with Facebook originally and now I can't change my email address under profile, it's greyed out. I also would like to change my username. Thank you! Premium / CanadaMacBook Pro Catalina 10.15 / Chrome
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Hi,For the couple of weeks I have been seeing other people which I have not added to my Family account. I remove them as a main user and change my password and log out from all devices but eventually it happens again and again after 2-3 days later. c...
Every two songs I listen, there is an advertising, how can I solve this without turning Premium please?PlanFreeCountryBrazilDevice(Samsung Galaxy j5 Prime)Operating System(Android 8.0)
Hi. I wonder if spotify plays ads based on my google searches, and if so, how? Twice now ive noticed ads for something ive searched for on google, shortly before the ad played.
Hello Spotify,for some reason, I can't change the country where I am currently residing in Spotify. I have been using Spotify Premium which was linked with a PayPal account that is bound to my former address in my home country. Right now, I do live a...
PlanPremiumCountryFranceDeviceHuawei P20Operating SystemAndroid's latest version My Question or Issue For over a month I haven't been able to download any new music, nor search for music I hadn't previously downloaded. It was as if spotify was in off...
PlanFreeCountryUSA My Question or IssueThis is a new account because I couldn't login using my original account. My original account was hufflepuffgwen. I tried logging in about a month ago and it said the username and password didn't match. I reset ...
Tengo plan familia, y desde hace mucho uso premiun, y ahora me dice que la tarjeta con la que pago no funciona, y e registrado 5 tarjetas de credito Visa/MasterCard y NADA, dice que hubo un error.. que paso?? ayuda por favor
I am getting Ads in other languages which I do not know or use.It's losing the purpose of advertisement.Can you add a level of filtering based on the song language we hear. For example, I hear songs mostly in English, Tamil and Spanish but I hear ads...
Hello everyone, I've created a new account recently. When i search for it on search bar, it doesn't appear. I've tried with 2 different accounts, on mozilla, chrome and app. I've made a test playlist, it also doesn't appear on search bar. Search bar ...
I am a new user in the platform and I've been having some trouble understanding how does it work, my question is: how do y'all get the title next to your name? I've seen some like "rookie" or "casual listener"
First, I want to tell you how it probably started. My assumptions: this happened after, after I complained about the presence of two tracks of other artists in my profile, the tracks seemed to have been removed, but I do not remember in which date, I...
I was happy with Spotify until I upgraded to the premium package. As soon as I did that the site deleted ALL my saved music, over 750 songs from back in the day till now. I was so **bleep** words can't explain. Instead of trying to re-download all th...