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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 316 Views
  • 0 replies
  • 6 likes
  • Security
  • 316 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436502 Views
  • 971 replies
  • 108 likes
  • Account
  • 436502 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194066 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194066 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106396 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106396 Views
  • 70 replies
  • 11 likes

Superuser Contribution Family Account Causes Songs Played from Amazon Echo to be Played From My Account

Hi, this issue has been happening for about 2 years, since I’ve had premium. I only just decided to contact the community about the issue because it has become especially prominent in the past few weeks. The title says it all - my family shares a fam...

  • Visitor
  • Hi, this issue has been happening for about 2 years, since I’ve had premium. I only just decided to contact the community about the issue because it has become especially prominent in the past few we...
  • DAUNIRAM
  • Music Fan
  • 1804 Views
  • 6 replies
  • 1 likes
  • Account
    Login
    Subscription
  • 1804 Views
  • 6 replies
  • 1 likes

Superuser Contribution spotify user faking plays

there is a artist that is faking spotify streams and i would like to get him banned how would i contact to do that

  • Casual Listener
  • there is a artist that is faking spotify streams and i would like to get him banned how would i contact to do that
  • Ver
  • Spotify Legend
  • 544 Views
  • 3 replies
  • 0 likes
  • Other
  • 544 Views
  • 3 replies
  • 0 likes

Superuser Contribution Data turned off but Spotify still working

PlanPremium DeviceiPhone 8 Operating SystemIt is up to date IOS 14 My Question or Issuemy data is turned off in settings for Spotify however Spotify continues to use data even though it is turned off. I’ve seen and read the past community post where ...

  • Newbie
  • Plan Premium   Device iPhone 8   Operating System It is up to date IOS 14   My Question or Issue my data is turned off in settings for Spotify however Spotify continues to u...
  • Ver
  • Spotify Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • Premium
  • 389 Views
  • 1 replies
  • 0 likes

Cannot change profile information on account that started from Facebook

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Username at the moment is a string of numbers, and after looking through the internet for answ...

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   My U...
  • user-removed
  • Not applicable
  • 454 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 454 Views
  • 2 replies
  • 0 likes

Superuser Contribution random people logging in

for the past few days i have gotten messages from spotify about someone from the united states logging into my account, I changed my password, revoked accesses and signed out everywhere, a few minutes later, the message pops back out again saying tha...

  • Casual Listener
  • for the past few days i have gotten messages from spotify about someone from the united states logging into my account, I changed my password, revoked accesses and signed out everywhere, a few minute...
  • Alex
  • Spotify Legend
  • 479 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 479 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to Login or Reset Password.

PlanPremiumCountryAustraliaDeviceiPhone XSOperating SystemWindows 10 My Question or IssueMy main account is unable to Login or Reset Password? Any reason why this is?

  • Casual Listener
  • Plan Premium Country Australia Device iPhone XS Operating System Windows 10   My Question or Issue My main account is unable to Login or Reset Password? Any reason why this is?  ...
  • Alex
  • Spotify Legend
  • 843 Views
  • 4 replies
  • 0 likes
  • Account
  • 843 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Random music plays on web player

Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".

  • Casual Listener
  • Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".  
  • Ivan
  • Spotify Legend
  • 2516 Views
  • 1 replies
  • 0 likes
  • music
  • 2516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa Spotify Skill & Devices Available

PlanPremiumCountryRomania My Question or IssueYesterday I had a few connectivity issues with Alexa and I tried to disable and re-enable the skill but I can no longer re-enable due to 'geographical restrictions' although it's available in my country. ...

  • Casual Listener
  • Plan Premium Country Romania   My Question or Issue Yesterday I had a few connectivity issues with Alexa and I tried to disable and re-enable the skill but I can no longer re-enable due to...
  • DarrenReynolds
  • Music Fan
  • 870 Views
  • 2 replies
  • 0 likes
  • Other
  • 870 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log out when switching between accounts

PlanPremiumCountryNZDeviceSamsung Galaxy Tab S2Operating SystemAndroid 7.0 My Question or IssueI have the family premium account and when I log out of my account and open with one of my family members, and decide I want to log out of their account, u...

  • Newbie
  • Plan Premium Country NZ Device Samsung  Galaxy Tab S2 Operating System Android 7.0   My Question or Issue I have the family premium account and when I log out of my account and op...
  • Eni
  • Moderator
  • 370 Views
  • 1 replies
  • 0 likes
  • Premium
  • 370 Views
  • 1 replies
  • 0 likes

American in Taiwan and can't use spotify.

Ok so I recently moved to Taiwan from the US. The first few weeks my US account worked fine but last week it stopped and said wrong country. So I then made a Taiwanese account which stopped working after a week and asks me to go to premium. I then tr...

  • Casual Listener
  • Ok so I recently moved to Taiwan from the US. The first few weeks my US account worked fine but last week it stopped and said wrong country. So I then made a Taiwanese account which stopped working a...
  • alankemsley
  • Visitor
  • 2690 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2690 Views
  • 3 replies
  • 0 likes

Superuser Contribution In Guyane see Spotify is currently not available in your country.

Plan PremiumCountry France (French Guiana department) Device Web AppOperating System Linux My Question or IssueI'm in the French department of Guyane (aka French Guiana). I'm in France, the Euro is the local currency. Let me quote Wikipedia "French G...

  • Casual Listener
  • Plan Premium Country France (French Guiana department)   Device Web App Operating System Linux   My Question or Issue I'm in the French department of Guyane (aka French Guiana). I'...
  • kourou
  • Casual Listener
  • 1278 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 1278 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unknown Device Log In

Spoiler (Highlight to read) An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out from all the devices but it did...

  • Visitor
  •   An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out ...
  • Mihail
  • Spotify Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 651 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I change the country of region?

hello, I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playlist' recommendations. But since I changed the payment card, I star...

  • Casual Listener
  • hello,    I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playl...
  • Jeremy
  • Spotify Legend
  • 2685 Views
  • 4 replies
  • 0 likes
  • Account
  • 2685 Views
  • 4 replies
  • 0 likes

Superuser Contribution [All Platforms] My Local Files records and stores my Google Assistant searches.

Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy. How do i remove this spying action from my account and delete those "voice searches"/ ...

  • Visitor
  • Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy.  How do i remove this spying a...
  • Elena
  • Moderator
  • 1145 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 1145 Views
  • 1 replies
  • 0 likes

My account is hacked

When someone hacked my account he changed my email, password and bought subscription. How do I get back access to my account and my money *community rock star edit - removed personal info*

  • Visitor
  • When someone hacked my account he changed my email, password and bought subscription. How do I get back access to my account and my money   *community rock star edit - removed personal info*
  • Billy-J
  • Spotify Star
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security breach in Spotify premium accounts

Last tuesday, for the second time in 1 year i believe, someone hacked into my spotify premium account and changed the email adress. For the second time, Spotify suggested this was a problem of mine (security issues). I have many accounts in different...

  • Newbie
  •   Last tuesday, for the second time in 1 year i believe, someone hacked into my spotify premium account and changed the email adress. For the second time, Spotify suggested this was a problem o...
  • Pauldonnachie
  • Casual Listener
  • 12336 Views
  • 22 replies
  • 6 likes
  • Security
  • 12336 Views
  • 22 replies
  • 6 likes

No "See How You Listened in 2020" Playlist.

I never got a "See how you listened in 2020" Playlist. This makes me sad because I love music and Spotify is my main platform for listening. Can Spotify please recognize this and if other people have the same problem then vote.

  • Casual Listener
  • I never got a "See how you listened in 2020" Playlist. This makes me sad because I love music and Spotify is my main platform for listening. Can Spotify please recognize this and if other people have...
  • STLBatman
  • Gig Goer
  • 633 Views
  • 5 replies
  • 1 likes
  • 633 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium Individual to Family upgrade?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, we have one sibling in the family with a Premium Individual account. Now someone else ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Jeremy
  • Spotify Legend
  • 702 Views
  • 3 replies
  • 0 likes
  • Account
  • 702 Views
  • 3 replies
  • 0 likes

Why is there no link to 'Ask the Community' anywhere in the main pages of community.spotify.com?

Why did I have to google "Spotify answers, post a question" to get to the link? And why is it a 'mobile' link?https://community.spotify.com/t5/mobile/askaquestionpage?search_community=true

2020-12-22_103403_ksnip.png
  • Regular
  • Why did I have to google "Spotify answers, post a question" to get to the link?   And why is it a 'mobile' link? https://community.spotify.com/t5/mobile/askaquestionpage?search_community=...
  • Billy-J
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Solved!! Help! I cannot log in

Hi! Today I used Spotify(free not premium) in the afternoon. When I tried to listen to music at night, it had logged me out of my phone, iPad and my laptop. I tried to log in but it said my email/username or password was incorrect. Then I tried to us...

  • Newbie
  • Hi! Today I used Spotify(free not premium) in the afternoon. When I tried to listen to music at night, it had logged me out of my phone, iPad and my laptop. I tried to log in but it said my email/use...
  • Billy-J
  • Spotify Star
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes