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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422531 Views
  • 965 replies
  • 108 likes
  • Account
  • 422531 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187156 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187156 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

spotify username

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemiOS My Question or Issuei’ve made my account a long time ago and i got to choose the username. however i would like a generic username instead of the one i in...

  • Casual Listener
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS   My Question or Issue i’ve made my account a long time ago and i got to cho...
  • Benlee12123b
  • Composer
  • 767 Views
  • 2 replies
  • 0 likes
  • Account
  • 767 Views
  • 2 replies
  • 0 likes

Spotify for students

Good morning, I have a issue. I've paied for an 1-year account premium. My subscription ends in july. However I'd like to pass to a student plan. How does it work with the payment? Does it remains? And the plan buyed before, after the one-year studen...

  • Visitor
  • Good morning,  I have a issue. I've paied for an 1-year account premium. My subscription ends in july. However I'd like to pass to a student plan. How does it work with the payment? Does it rem...
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

FIND ADDRESS not working

Plan - Spotify Premium FamilyPremiumCountry - Czechia My Question or Issue1/ I have upgraded my plan from Premium to Premium Family.2/ I am required to verify my address (https://www.spotify.com/uk/family/setup/) 3/ The autocomplete in the "Your home...

  • Newbie
  • Plan - Spotify Premium Family Premium Country - Czechia     My Question or Issue 1/ I have upgraded my plan from Premium to Premium Family. 2/ I am required to verify my address...
  • Maxim
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • Account
  • 530 Views
  • 1 replies
  • 0 likes

I can't change my personal account details.HELP!

I created my account on Facebook, but recently I unlinked my Facebook account, and it seems that I cannot edit my email, gender, and birthday. Can someone help? *community rock star edit - removed personal info*

  • Casual Listener
  • I created my account on Facebook, but recently I unlinked my Facebook account, and it seems that I cannot edit my email, gender, and birthday. Can someone help?   *community rock star edit - r...
  • Billy-J
  • Spotify Star
  • 563 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 563 Views
  • 5 replies
  • 0 likes

Account Down and No word from anybody at Spotify

I have been without spotify for over a week now I have sent 3 emails to Spotify with no response. When I log in it states I have a free account and online shows no reciepts or payment history. I am being charged for a service that I a not recieving. ...

  • Visitor
  • I have been without spotify for over a week now I have sent 3 emails to Spotify with no response. When I log in it states I have a free account and online shows no reciepts or payment history. I am b...
  • Benlee12123b
  • Composer
  • 1629 Views
  • 2 replies
  • 0 likes
  • 1629 Views
  • 2 replies
  • 0 likes

Solved!! Invited to Rising Stars, no rank yet?

Hello, I was recently announced as a new Rising Star in the announcement blog post, but I have no received my new rank yet. I am still a Music Fan The blog post can be found here: http://community.spotify.com/t5/Spotify-Community-Blog/Put-your-hands-...

  • Community Legend
  • Hello,   I was recently announced as a new Rising Star in the announcement blog post, but I have no received my new rank yet. I am still a Music Fan   The blog post can be found her...
  • EthanS1
  • Community Legend
  • 1190 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 1190 Views
  • 6 replies
  • 0 likes

Superuser Contribution I Can't Edit Profile

I am unable to edit my profile. Can you please help me? I will give you my email address as soon as possible.

  • Casual Listener
  • I am unable to edit my profile.  Can you please help me? I will give you my email address as soon as possible.
  • Benlee12123b
  • Composer
  • 899 Views
  • 6 replies
  • 0 likes
  • Account
  • 899 Views
  • 6 replies
  • 0 likes

Solved!! Can't change my email address

I would like to change my email. I navigated through the typical channels. https://www.spotify.com/au/account/profile/ and pressed the Edit Profile button. For which im presented with a form where all the fields are grayed out. I did find a post sayi...

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  • Newbie
  • I would like to change my email. I navigated through the typical channels. https://www.spotify.com/au/account/profile/ and pressed the Edit Profile button.   For which im presented with a form...
  • Benlee12123b
  • Composer
  • 6306 Views
  • 2 replies
  • 0 likes
  • Account
  • 6306 Views
  • 2 replies
  • 0 likes

Email incorrectly assigned when creating account through Facebook

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueMy email was incorrectly assigned when creating account through Facebook, for some reason it assigned an old email that I no longer have access to. I can't change it from the Account...

  • Casual Listener
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue My email was incorrectly assigned when creating account through Facebook, for some reason it assigned an old e...
  • Benlee12123b
  • Composer
  • 648 Views
  • 2 replies
  • 0 likes
  • Account
  • 648 Views
  • 2 replies
  • 0 likes

Superuser Contribution BASE.BE - Stopping collaboration

PlanFree/PremiumCountryBelgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 10My Question or IssueFrom 16th november, Spotify will stop collaboration with the mobile operator ...

  • Visitor
  • Plan Free/Premium Country Belgium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 10 My Question or I...
  • Mihail
  • Spotify Legend
  • 680 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 680 Views
  • 4 replies
  • 0 likes

Solved!! I Did the RSP Form can A Mod Take a Look at it And Message me my Results

Hello I did the RSP Form (I Was so Lucky To Get a chance) A While ago when will i Mod Message Me if a Mod is Reading this Please Private Message me So we can talk about this Cant Wait!

  • Composer
  • Hello I did the RSP Form (I Was so Lucky To Get a chance) A While ago when will i Mod Message Me if a Mod is Reading this Please Private Message me So we can talk about this Cant Wait! 
  • Billy-J
  • Spotify Star
  • 531 Views
  • 7 replies
  • 1 likes
  • Other
  • 531 Views
  • 7 replies
  • 1 likes

Superuser Contribution Song playback problems

For a few days I have had problems playing my playlists because when listening to a song the song is paused or skipped, and on several occasions it changes to unknown playlists that I have never searched for.I have already uninstalled the app and hav...

  • Casual Listener
  • For a few days I have had problems playing my playlists because when listening to a song the song is paused or skipped, and on several occasions it changes to unknown playlists that I have never sear...
  • Ver
  • Spotify Legend
  • 671 Views
  • 3 replies
  • 0 likes
  • Other
  • 671 Views
  • 3 replies
  • 0 likes

Solved!! Total Lost :( How can i write a Spotify User? How can I merge previous publications in one account?

PlanFree / Spotify for ArtistsCountryGermanyDevicePCOperating SystemWin 10 My Question or IssueNever was so lost before, i always thought i know how to compute - **bleep** i am so sorryI think i have a Spotify for Artist from Distrokid named "Magical...

  • Casual Listener
  • ...fter uploading but not for public open? Is that the only way for Spotify Playlists? And whats with other publications of other artists and songs years ago? They are still on Spotify with a other l...
  • MagicalKids
  • Casual Listener
  • 761 Views
  • 2 replies
  • 0 likes
  • Account
  • 761 Views
  • 2 replies
  • 0 likes

Superuser Contribution how to cancel my account without facebook

hi im a premium user and i wish to discontinue my contract eith spotify. i had also for a period of time deleted my facebook account. when i try to cancel it i am propmted to "authorize using facebook" however this just brings up a mistake popup. ple...

  • Visitor
  • hi im a premium user and i wish to discontinue my contract eith spotify. i had also for a period of time deleted my facebook account. when i try to cancel it i am propmted to "authorize using f...
  • Elena
  • Moderator
  • 1353 Views
  • 4 replies
  • 0 likes
  • 1353 Views
  • 4 replies
  • 0 likes

can not cancel subscription

Hey,I have enjoyed 30 days free trial of the premium membership.I've enjoyed it, but decided not to keep it.My problem is however, that I can not seem to cancel it. When I try to cancel my subscription, the systems asks me verify by entering my passw...

  • Newbie
  • Hey, I have enjoyed 30 days free trial of the premium membership.I've enjoyed it, but decided not to keep it. My problem is however, that I can not seem to cancel it.   When I try to cancel ...
  • Benlee12123b
  • Composer
  • 1596 Views
  • 3 replies
  • 0 likes
  • 1596 Views
  • 3 replies
  • 0 likes

Premium account

I'm trying to cancel my premium account but it will not accept my password I'm using my facebook email and password for my spotfy account need help want to remove premium account

  • Newbie
  • I'm trying to cancel my premium account but it will not accept my password I'm using my facebook email and password for my spotfy account need help want to remove premium account
  • Benlee12123b
  • Composer
  • 1959 Views
  • 2 replies
  • 0 likes
  • 1959 Views
  • 2 replies
  • 0 likes

Lets discuss Facebook

I find this forum a welcomed news, great thing and the most things Spotify have changed - I haven't had problems with. When the free-model disappeared I might have been a little disappointed but that was understandable, and what made me an premium su...

  • Regular
  • I find this forum a welcomed news, great thing and the most things Spotify have changed - I haven't had problems with. When the free-model disappeared I might have been a little disappointed but that...
  • Benlee12123b
  • Composer
  • 1178 Views
  • 1 replies
  • 0 likes
  • 1178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re Podcast - Anchor creating an account on Spotify that I cannot access

Hello,I started using Anchor and I put some podcasts up on it and they were automatically distributed to several music platforms, including Spotify. Now, when I go onto Spotify I can see the new account that Anchor created with the podcasts. However,...

  • Visitor
  • Hello, I started using Anchor and I put some podcasts up on it and they were automatically distributed to several music platforms, including Spotify. Now, when I go onto Spotify I can see the new ac...
  • Alex
  • Spotify Legend
  • 2295 Views
  • 2 replies
  • 0 likes
  • Account
  • 2295 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My account keeps getting hacked

PlanFreeCountryRomaniaDeviceSamsung galaxy J6+(2018)Operating SystemAndroid 10 My Question or IssueMy account keeps getting hacked despite the fact that my password is 40 characters long whit symbols numbers uppercase and lowercase .etc.I followed th...

  • Visitor
  •   Plan Free Country Romania Device Samsung galaxy J6+(2018) Operating System Android 10   My Question or Issue My account keeps getting hacked despite the fact that my password i...
  • Alex
  • Spotify Legend
  • 2952 Views
  • 9 replies
  • 0 likes
  • Account
    Security
  • 2952 Views
  • 9 replies
  • 0 likes

Superuser Contribution Discover Weekly always has a finnish music, but never norwegian. I live in Norway!

Hi, I use Discover Weekly on a weekly basis, and I enjoy this feature very much. But, every new week, there is always a finnish song or two in my Discovery Weekly, but never a norwegian song. And I live in Norway!!Why does Spotify's Discover Weekly a...

  • Newbie
  • Hi,   I use Discover Weekly on a weekly basis, and I enjoy this feature very much. But, every new week, there is always a finnish song or two in my Discovery Weekly, but never a norwegian song...
  • Alex
  • Spotify Legend
  • 1042 Views
  • 5 replies
  • 3 likes
  • Premium
  • 1042 Views
  • 5 replies
  • 3 likes