Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueHow do I unsubscribe from wrapped emails? I don't want the spam and the Wrapped thing is pretty crappy. It also doesn't work on the Windows App.
Hi everyone! If you're in New York state/NY, does Spotify charge you sales tax? And if so and it's not too much trouble, do you know what percentage? For some reason, Spotify is being sketchy and not sharing this information. Thank you so much, I rea...
Hello, I'm unable to embed spotify playlists on a website. I created a custom playlist and generated an embed code. When I copy and upload the embedded code in a webpage it says "song is not available". For ANY song. Why is this happening? Arent we ...
PlanPremiumCountryFinlandDevice(VivoBook_ASUSLaptop X421IAY_M413IA)Operating System(Windows 10, 64 bit) My Question or IssueHey! This been bugging me for while. I've tried to install the app few different times on my laptop but nothing. So i can't re...
PlanFreeCountryCanadaDeviceMacbook Pro 2020Operating SystemMac OS X CatalinaSpotify VersionSpotify for macOS (Intel)1.1.73.517.gbef50fdb My IssueI've noticed that my "On Repeat" and "Repeat Rewind" pages haven't updated in a week (as of December 7) ....
Plane Premium Country Poland Device PlayStation 5 Operating System My Question or Issue Hi! I got problem connection my Spotify and PlayStation account. When i try to do that i got a message that my account is already connected with other one. I call...
PlanDeactivated account: PremiumCountrySpain DeviceIphone and laptop I've received an email from Spotify notifying me my account was deactivated due to my bank did not authorize the payment. I contacted my bank and they never rejected that payment. I...
Premium accountUSA Samsung A71 5GAndroid Oreo I created a Premium account several years ago with an email address that I have since lost access to. I don't remember the password for the Spotify account and cannot reset my password since I can't acces...
PlanPremium DuoCountryDEDeviceIrrelevant - Account questionOperating SystemIrrelevant - Account question My Question or IssueHi, so my husband and I signed up for Premium Duo. He already had credit from a 99€ voucher (for a one year Premium subscript...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Question or Issue - I confirmed this was happening with some other artists as well, but S...
PlanPremium My Question or Issuetldr: Is One person Listening on Multiple Devices at the same time against terms of service?So I was reading the user guidelines and i was wondering something. According to guideline number 8("artificially increasing p...
The FAQ say that it will use the language the browser is set to, however that's not true.In my case I have it set to English, however I am getting one of the languages of my country, which is a language I don't speak. Can't find any way to change it....
PlanFree/Premium CountryCanada DeviceiPhone 8 PLus (or Macbook Air 2018)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have shared a couple of my playlists with my family. I am premium. They are premium. My playlists us...
I have a very generic username on my account i get 5-10 DAILY **bleep**ING reset requests to reset my password its annoying and at first i thought it was based on that hackers had my email adress and tried to get me to reset this way but it seems the...
Long story short: how can an artist claim a profile featuring songs that were uploaded by the producer thru the producer's own distributor account (like OneRPM)? Longer version: I'm the producer. The artist I worked with already has songs up on Spoti...
PlanPremiumCountryUnited StatesDeviceDesktop and Samsung S21Operating SystemWindows 10 My Question or IssueI made my current account through facebook years ago. I want to make a new account that isn't attached to my Facebook, but I don't want to lose...
PlanPremiumCountry UK DeviceAlexa Echo Dot (3rd generation)Alexa and Spotify apps on fully updated iPhone XR Operating SystemAlexa My Question or IssueHi there, thank you for your help with this issue. I have a Spotify Premium plan connected to my Al...
PlanDuoCountryAustria My Question or IssueI recently moved from Brazil to Austria and am now living with my boyfriend. So we decided to create a Spotify Duo account. I however now get an error saying, that I am not in the same country as by boyfriend...
PlanPremiumCountryFranceDeviceAsus ROG GL502VS LaptopOperating SystemWindows 10 My Question or Issue Hello,I have a problem with Spotify on my pc since January. I can't listen to any music except the one that I downloaded before, and all the internet...
Spotify became available in Balkan countries 2 weeks ago, sounds nice. I downloaded Spotify, bought Premium but I realized that my favorite songs/albums are not available in Kosovo. I checked the available markets and result is: "available_markets" :...