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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83630 Views

29 replies

0 likes

  • 83630 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104898 Views

10 replies

3 likes

Account
Login
  • 104898 Views
  • 10 replies
  • 3 likes

Finding Spotify Account

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 10 My Question or IssueI created my Spotify account around 2016-17. When I created my account I immediately bought Premium and thoroughly enjoy it. In April, while I was listening to Spotify, th...

Visitor

  Plan Premium Country USA Device iPhone 11 Operating System iOS 10   My Question or Issue I created my Spotify account around 2016-17. When I created my account I immediately bo...

Maxim

Spotify Star

400 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 400 Views
  • 1 replies
  • 0 likes

How do I view my posts and replies?

I'm not seeing where to see my posts and replies. Also, I had to do a Google search to even find this page (to ask a question). It seems the links or buttons I used before have been removed, or I didn't click the special combination to see it again. ...

Music Fan

I'm not seeing where to see my posts and replies.   Also, I had to do a Google search to even find this page (to ask a question). It seems the links or buttons I used before have been removed,...

Maxim

Spotify Star

5464 Views

1 replies

5 likes

Account
  • 5464 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Música de determinado artista não reproduz em nenhum dispositivo

PlanFree/PremiumCountryBrasilDeviceSpotfy Web, Xiaomi 9, IpadOperating SystemWindows 10, Android 10, iOS 13 My Question or IssueA cerca de dois meses, não consigo reproduzir nenhuma música do Sum 41. Não funciona em nenhum dispositivo, web, celular, ...

Casual Listener

Plan Free/Premium Country Brasil Device Spotfy Web, Xiaomi 9, Ipad Operating System Windows 10, Android 10, iOS 13   My Question or Issue A cerca de dois meses, não consigo reproduzir ...

Dian

Spotify Legend

2145 Views

6 replies

0 likes

Premium
  • 2145 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't access from my ip address

PlanPremiumCountryUkraineDevicePCOperating SystemWindows 10 My Question or IssueHello, I can't access Spotify.com from my IP address. I had to use vpn to login here. I'm wondering why my previous message was marked as spam? Is it "Premium" service?

Casual Listener

Plan Premium Country Ukraine Device PC Operating System Windows 10   My Question or Issue Hello, I can't access Spotify.com from my IP address. I had to use vpn to login here.  I...

906 Views

0 replies

0 likes

Other
  • 906 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists not showing up on my profile!

Hey everyone! My profile is not displaying any of my playlists, despite me making them public. I’ve linked people my playlists and they can listen to them that way with no issue, but when you go directly to my profile no playlists show up. What’s up?...

Newbie

Hey everyone! My profile is not displaying any of my playlists, despite me making them public. I’ve linked people my playlists and they can listen to them that way with no issue, but when you go dire...

Dian

Spotify Legend

1214 Views

3 replies

0 likes

Account
  • 1214 Views
  • 3 replies
  • 0 likes

Superuser Contribution MI DÚO MIX PREMIUM NO FUNCIONA

Cuando contraté Plan Dúo premium podía acceder al playlist "Dúo mix" y ver un compilado de canciones míos y del otro usuario.Ahora sólo aparecen canciones mías y un mensaje que dice que soy el único usuario en la playlist Dúo,El otro usuario también,...

Visitor

Cuando contraté Plan Dúo premium podía acceder al playlist "Dúo mix" y ver un compilado de canciones míos y del otro usuario. Ahora sólo aparecen canciones mías y un mensaje que dice que soy el únic...

Jeremy

Spotify Legend

4316 Views

11 replies

1 likes

  • 4316 Views
  • 11 replies
  • 1 likes

2 STEP FACTORY AUTHENTICATION (Don't Ignore this spotify team, Implement it Instead)

PlanFree (good thing I never purchased premium. would have been one of the biggest mistakes I could possibly do)CountrySomewhere In Asia (Don't like being tracked)DeviceDell laptop maybeOperating System(Windows 10 obviously) My Question or IssueI rec...

Newbie

Plan Free (good thing I never purchased premium. would have been one of the biggest mistakes I could possibly do) Country Somewhere In Asia (Don't like being tracked) Device Dell laptop maybe O...

alebret3

Regular

1251 Views

3 replies

2 likes

Account
Security
  • 1251 Views
  • 3 replies
  • 2 likes

Superuser Contribution Cant change email

Iam not able to update my email and it says that the email iam trying to update to already exists but i deleted that account already.I need help.

Visitor

Iam not able to update my email and it says that the email iam trying to update to already exists but i deleted that account already. I need help. 

miune

Newbie

414 Views

2 replies

2 likes

Account
  • 414 Views
  • 2 replies
  • 2 likes

Lost my premium

hi everyone, I had a premium account for years until now, Spotify asked me to change my country in my settings bcs I used up the 14 days, even tho I have a premium subscription… I don’t know how to reverse it help me pleaseI already read through some...

Newbie

hi everyone,    I had a premium account for years until now, Spotify asked me to change my country in my settings bcs I used up the 14 days, even tho I have a premium subscription… I don’...

Billy-J

Spotify Star

563 Views

1 replies

0 likes

Account
  • 563 Views
  • 1 replies
  • 0 likes

Switching between duo accounts on shared PC

PlanDuoCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueMy partner and I share our PC, and we have just signed up to DUO, is it possible to switch between accounts, as we do on our Sonos, on our PC? It would seem a simple additi...

Visitor

  Plan Duo Country Australia Device PC Operating System Windows 10   My Question or Issue My partner and I share our PC, and we have just signed up to DUO, is it possible to swit...

Maxim

Spotify Star

2484 Views

1 replies

0 likes

Account
  • 2484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recuperer compte spotify premium

J'ai un compte premium que je paie tous les mois. Je me suis déconnectée via l'application sur mon tél et impossible de retrouver ce compte. J'ai bien un compte Spotify rattaché à Facebook mais il n'est pas premium et ce n'est pas le même. J'ai déjà ...

Newbie

  J'ai un compte premium que je paie tous les mois. Je me suis déconnectée via l'application sur mon tél et impossible de retrouver ce compte. J'ai bien un compte Spotify rattaché  à ...

Dian

Spotify Legend

11358 Views

3 replies

0 likes

Account
Premium
  • 11358 Views
  • 3 replies
  • 0 likes

Superuser Contribution Report Spotify Seller

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't know where to report those seller, so i do right here.This seller, sell spotify prem...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Yordan

Moderator

1699 Views

2 replies

0 likes

Account
  • 1699 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bad Gateway for credit card update

When I try update my credit card info I end up at a Bad Gateway.When I try contact someone about it - another Bad Gateway. What to do next? hmmm

Visitor

When I try update my credit card info I end up at a Bad Gateway. When I try contact someone about it - another Bad Gateway.   What to do next? hmmm  

Kiril

Moderator

300 Views

1 replies

0 likes

Subscription
  • 300 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't cancel premium

Hello,I need to cancel my premium, but there's no option in order to that in the page. I followed all the steps, it just miss the link to cancel my premium... How can I do? Somebody has the same issue? By the way, it's urgent, and I need to resoult i...

Newbie

Hello, I need to cancel my premium, but there's no option in order to that in the page. I followed all the steps, it just miss the link to cancel my premium... How can I do? Somebody has the same is...

Alex

Spotify Legend

86848 Views

8 replies

1 likes

Account
Premium
Subscription
  • 86848 Views
  • 8 replies
  • 1 likes

Change the account from a Facebook Account

Hi.Is there any method to change my log-in for spotify? I created account few years ago and I logged in with my Facebook account. Is there any possibility to swap to normal login without the facebook account?

Visitor

Hi. Is there any method to change my log-in for spotify? I created account few years ago and I logged in with my Facebook account. Is there any possibility to swap to normal login without the facebo...

AdamDamon

Community Legend

441 Views

1 replies

1 likes

Account
  • 441 Views
  • 1 replies
  • 1 likes

Can't update payment information

PlanPremiumCountryUKDeviceiPhone 11 and MacBook ProOperating SystemOS My Question or IssueMy card recently expired so I need to update my payment information but every time I try I get an error on the Spotify website. When I select 'update my payment...

Visitor

Plan Premium Country UK Device iPhone 11 and MacBook Pro Operating System OS   My Question or Issue My card recently expired so I need to update my payment information but every time I...

K8EG

Regular

956 Views

3 replies

1 likes

Account
  • 956 Views
  • 3 replies
  • 1 likes

Playing baby music has ruined my account

Hi there, I played a single lullaby track to get my baby to sleep for a whole year on spotify and now all my playlists (that I used to depend on for finding new music!) like release radar and discover weekly are completely ruined with baby music and ...

Casual Listener

Hi there,  I played a single lullaby track to get my baby to sleep for a whole year on spotify and now all my playlists (that I used to depend on for finding new music!) like release radar and ...

topperharley

Casual Listener

2256 Views

2 replies

1 likes

Account
  • 2256 Views
  • 2 replies
  • 1 likes

Superuser Contribution I cannot change the details of my credit card.

PlanPremiumCountrySwitzerlandMy Question or IssueHey ThereI have a new credit card and its not possible to change the information of the credit card. I always get a message that this is an invalid payment method. However, I can use the credit card el...

Visitor

Plan Premium Country Switzerland My Question or Issue Hey There I have a new credit card and its not possible to change the information of the credit card. I always get a message that this...

Dian

Spotify Legend

852 Views

1 replies

0 likes

Account
  • 852 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Am trying to get my account that is already paid for using the code BHN8C8KG89Y

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dian

Spotify Legend

331 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot pre-save anymore ?

Hey guys, so for some reason, I now cannot click on any pre-save links for spotify. When I click the presave button it loads for 0.1s and nothing happens, I tried opening browser and standalone spotify on my desktop and it doesnt change anything. I t...

Regular

Hey guys, so for some reason, I now cannot click on any pre-save links for spotify. When I click the presave button it loads for 0.1s and nothing happens, I tried opening browser and standalone spoti...

Alex

Spotify Legend

3654 Views

3 replies

0 likes

Account
  • 3654 Views
  • 3 replies
  • 0 likes