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Email incorrectly assigned when creating account through Facebook

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Email incorrectly assigned when creating account through Facebook

Casual Listener

Plan

Premium

Country

USA

Operating System

Windows 10

 

My Question or Issue

My email was incorrectly assigned when creating account through Facebook, for some reason it assigned an old email that I no longer have access to. I can't change it from the Account management page, and I can't create a password because I can't access the old email. I can't correspond with support because they send responses to the email associated with the account, which is wrong, as I previously explained.

2 Replies

Re: Email incorrectly assigned when creating account through Facebook

Rock Star 16
Rock Star 16

Hey there @1264378662,

Could you use this Contact Form here which will allow you to be able to choose an email for a response and get this sorted for you. I'd recommend logging out of this Community account or even completing in a new browser. 

 

The Support advisor may be required to take you through a short verification process, so do look out for the steps they ask you to help them with, if you pay for Premium have a copy of your bank statement ready! 

 

Keep safe,

EthanS1Rock Star 16
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Re: Email incorrectly assigned when creating account through Facebook

Composer

Hey Buddy, Typos Happen I Recommend you contact the support team Here - 

*snipped*

Also, Make Sure To Read This: 

https://support.spotify.com/article/suspicious-email/

The Support team may ask you for Verification Make sure you are prepared for this  

Best of luck 

 

- Ben 

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