Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398819 Views
  • 950 replies
  • 107 likes
  • Account
  • 398819 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171643 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171643 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Superuser Contribution Trouble closing my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having trouble closing my account and when I receive an email to confirm closing there i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...
  • Ivan
  • Spotify Legend
  • 390 Views
  • 2 replies
  • 0 likes
  • Account
  • 390 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change profile picture and name of account that is linked to facebook?

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueI have a spotify account created using facebook. I've been wanting to change the account name and profile picture but i havent found any options for it. I could change ...

  • Casual Listener
  • Plan Premium Country Argentina Device PC Operating System Windows 10    My Question or Issue I have a spotify account created using facebook. I've been wanting to change the accou...
  • Xenia
  • Moderator
  • 575 Views
  • 3 replies
  • 0 likes
  • Account
  • 575 Views
  • 3 replies
  • 0 likes

Superuser Contribution [GER] Von Family auf Premium wechseln

Hallo, habe aktuell Spotify Family und möchte gerne auf normales Premium wechseln.Früher konnte man wechseln, sodass sich die Laufzeit verlängerte. Geht das nicht mehr? Dankeschön

  • Visitor
  • Hallo,   habe aktuell Spotify Family und möchte gerne auf normales Premium wechseln. Früher konnte man wechseln, sodass sich die Laufzeit verlängerte.   Geht das nicht mehr?   D...
  • Xenia
  • Moderator
  • 2191 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2191 Views
  • 2 replies
  • 0 likes

Playlists I've never played are in recently played

I recently have seen a lot of playlists I don't play in my recently listened to tab. So I switched my password, made is sign out everywhere I was logged into, and revoked all the access from 3rd party apps. This worked for about 3 days, and then it s...

  • Newbie
  • I recently have seen a lot of playlists I don't play in my recently listened to tab. So I switched my password, made is sign out everywhere I was logged into, and revoked all the access from 3rd part...
  • Emilia_8
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 443 Views
  • 1 replies
  • 0 likes

Solved!! Account country

PlanFree/PremiumCountryFranceDeviceiPhone 7 Plus Operating SystemiOS 13.3 My Question or IssueHey, I currently live in France and got a premium account with a French credit card. The thing is, I used to live in USA and I don’t care about all the Fren...

  • Casual Listener
  • Plan Free/Premium Country France Device iPhone 7 Plus  Operating System iOS 13.3   My Question or Issue Hey, I currently live in France and got a premium account with a French cre...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
  • 299 Views
  • 1 replies
  • 0 likes

Account deleted after changing distributors

After previously distributing my albums and singles via Tunecore, I used Distrokid for my latest release and all of my old releases and with them my whole profile disappeared.I realize I should've read up on that beforehand, but I still find it absol...

  • Visitor
  • After previously distributing my albums and singles via Tunecore, I used Distrokid for my latest release and all of my old releases and with them my whole profile disappeared. I realize I should've ...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
  • 352 Views
  • 1 replies
  • 0 likes

3 month free trial

Student Premium My Question or IssueHi! Im a new Spotify user who subscribed to the student premium last January 2020. I was promised a 3 month free trial after my 1 month paid subscription and yet after my subscription expired I didn't receive the 3...

  • Visitor
  • Student Premium    My Question or Issue Hi! Im a new Spotify user who subscribed to the student premium last January 2020. I was promised a 3 month free trial after my 1 month paid subsc...
  • Billy-J
  • Spotify Star
  • 2152 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 2152 Views
  • 1 replies
  • 0 likes

Can't add family member

Premium Family Plan (with only three members)USADevice: Samsung GalaxyOperating System: Android I'm trying to add my daughter to my family plan, so I send her the link through the Spotify app. When we click on the link on her phone we get a message t...

  • Visitor
  • Premium Family Plan (with only three members) USA Device: Samsung Galaxy Operating System: Android   I'm trying to add my daughter to my family plan, so I send her the link throug...
  • Emilia_8
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 650 Views
  • 1 replies
  • 0 likes

Do audio settings transfer from device to device?

Just started using Spotify with Premium trial, and still learning how things work.I'm unable to access audio settings at work, there's a limit of functionality here because of restrictions on downloading apps, so they aren't available. I checked on m...

  • Regular
  •   Just started using Spotify with Premium trial, and still learning how things work. I'm unable to access audio settings at work, there's a limit of functionality here because of restriction...
  • PrettyMuchSwiss
  • Composer
  • 585 Views
  • 1 replies
  • 0 likes
  • Other
  • 585 Views
  • 1 replies
  • 0 likes

Solved!! Can't redeem code

I have a code for 1 year of premium and it simply doesn't work. I've tried all the solutions possible but it gives me an error message. I've tried to contact spotify for help but all I've recieved was an automatic e-mail that redirected me here. What...

  • Casual Listener
  • I have a code for 1 year of premium and it simply doesn't work. I've tried all the solutions possible but it gives me an error message. I've tried to contact spotify for help but all I've recieved wa...
  • PrettyMuchSwiss
  • Composer
  • 2896 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2896 Views
  • 3 replies
  • 0 likes

Solved!! closing account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan't seem to close my account and when I receive a message to confirm i do not the a button ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue can't s...
  • user-removed
  • Not applicable
  • 1359 Views
  • 18 replies
  • 0 likes
  • Account
  • 1359 Views
  • 18 replies
  • 0 likes

Superuser Contribution Cannot change e-mail

PlanPremiumCountryusaDevice(Samsung Galaxy s10+)Operating System(Windows 10.) My Question or IssueRecently I've had a breach and would like to change my e-mail but the option isn't available when I go to edit profile on the account page I've also fol...

1f9eeacdd6ceae5a256fe78443825af0.png 175916b854ee46eea5eb24fec55f4a94.png
  • Casual Listener
  • Plan Premium Country usa Device (Samsung Galaxy s10+) Operating System (Windows 10.)   My Question or Issue Recently I've had a breach and would like to change my e-mail but the option...
  • Xenia
  • Moderator
  • 776 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 776 Views
  • 5 replies
  • 0 likes

Is it possible to get my friends email?

My friend is missing for some days, the only hope to contact her now is via email, we are friend on spotify, is it possible to see her email? Or send her a message in the spotify? Please help me ;-;

  • Visitor
  • My friend is missing for some days, the only hope to contact her now is via email, we are friend on spotify, is it possible to see her email? Or send her a message in the spotify?   Please hel...
  • DanielTham
  • Composer
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
  • 308 Views
  • 1 replies
  • 0 likes

Payment issues

so I have an iPhone XR. I have premium. But I didn’t have enough money for the payment because I got paid a day later than I was expecting. And I don’t know if it will try and take it out again or if it’ll just go to the free version which I don’t wa...

  • Casual Listener
  • so I have an iPhone XR. I have premium. But I didn’t  have enough money for the payment because I got paid a day later than I was expecting. And I don’t know if it will try and take it out again...
  • Emilia_8
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 296 Views
  • 1 replies
  • 0 likes

There simply should be an equalizer on the desktop version

Because there simply should be. Whatever reasons there are to not have it, it should be there.

  • Visitor
  • Because there simply should be. Whatever reasons there are to not have it, it should be there.
  • PrettyMuchSwiss
  • Composer
  • 470 Views
  • 1 replies
  • 0 likes
  • Other
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! Toggle Clean Versions of Songs and Include More Explicit Album Versions

Has anyone else had a problem with downoading the explicit labelled version of songs , and then it plays and shows only the editted version ? I even went back to look for the original version and can't find it as explicit anymore .. is there a settin...

  • Newbie
  • Has anyone else had a problem with downoading the explicit labelled version of songs , and then it plays and shows only the editted version ? I even went back to look for the original version and can...
  • fordianslip
  • Regular
  • 989 Views
  • 2 replies
  • 2 likes
  • Other
  • 989 Views
  • 2 replies
  • 2 likes

Country set to GB but still getting gig updates for Brooklyn NY

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S9 My Question or IssueI was in NYC in January and Spotify started giving me updates about gigs in Brooklyn but I've been home for a month now and can't seem to update it. My country is still lis...

  • Casual Listener
  • Plan Premium   Country United Kingdom   Device Samsung Galaxy S9   My Question or Issue I was in NYC in January and Spotify started giving me updates about gigs in Brooklyn b...
  • PrettyMuchSwiss
  • Composer
  • 395 Views
  • 3 replies
  • 0 likes
  • Account
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution No button to create new idea

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or Issue There is no button to create a new idea in the ideas forum.

  • Music Fan
  •   Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue   There is no button to create a new idea in the ideas forum.   
  • Ivan
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! My shared playlist is attached to an inactive account

Hi! I have created a shared playlist with an account that I do not use anymore. However, I would like to transfer the playlist to my new account. Are you able to help?

  • Newbie
  • Hi! 🙂    I have created a shared playlist with an account that I do not use anymore. However, I would like to transfer the playlist to my new account.    Are you able to help...
  • Maxim
  • Spotify Star
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account not stating when my plan started or expires. Poor billing practices, no reciepts

Premium FamilyCanadaIphone, Ipad, Imac etc. Not a very user friendly account page. Much missing information.Can't find anywhere on site that shows start date or expiry. Reciept pages not showing. I got an email for renewal as my card had expired. I p...

  • Casual Listener
  •   Premium Family Canada Iphone, Ipad, Imac etc.   Not a very user friendly account page. Much missing information. Can't find anywhere on site that shows start date or expiry. Reciept...
  • Petya
  • Community Legend
  • 830 Views
  • 3 replies
  • 0 likes
  • Account
  • 830 Views
  • 3 replies
  • 0 likes