Help Wizard

Step 1









(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I got a notification a couple of weeks ago that someone had logged into my account from another country. I immediately changed my password and had no issues until today when I opened my app and say my recently played list filled with music I'd never listened to. I changed my password again but since I've already done this previously I'm worried that this hasn't worked. Any advice on how to secure my account/make it accessible from my device only? 


1 Reply

Hey @SarahMCE, thanks for reaching out to the Community!

I'm sorry to hear about this. 

In this case, I'd recommend checking out this support article for the next steps to take. Even if you have already completed a step, move on to the next one and you'll get an option to get in touch with Customer Support who can help return access to the account so that only you can use it.


To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account. 


If you see an email from Spotify, and can't tell if it's legit, use this checklist

Of course, Spotify makes sure that all user records and platforms are completely secure around the clock. 


I hope this helps. 

Billy-JSpotify Star
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