Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1507 Views
  • 0 replies
  • 7 likes
  • Security
  • 1507 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445442 Views
  • 970 replies
  • 108 likes
  • Account
  • 445442 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198818 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198818 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108115 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108115 Views
  • 70 replies
  • 11 likes

Solved!!Superuser Contribution Where's everything...??? What happened...??? Why....???

After the new Windows install all my passwords are gone (thanks Windows!... really... thanks...) And now I try to log into Spotify, it tells me my password is wrong. I changed it but my previous Username (Vnc) doesn't exist. When going to Config, it ...

  • Visitor
  • After the new Windows install all my passwords are gone (thanks Windows!... really... thanks...)  And now I try to log into Spotify, it tells me my password is wrong. I changed it but my previo...
  • user-removed
  • Not applicable
  • 787 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 787 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't change password or email

I have a premium account and I log in via Facebooktoday I received an email that someone in Russia accessed my account, so I want to change my password, but as I access it on facebook I don't have a registered addresswhen I try to put an email in the...

  • Visitor
  • I have a premium account and I log in via Facebook today I received an email that someone in Russia accessed my account, so I want to change my password, but as I access it on facebook I don't have ...
  • Elena
  • Moderator
  • 1416 Views
  • 3 replies
  • 0 likes
  • Account
  • 1416 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify logging me out

PlanFreeCountryUSADevice(iPhone 8Operating System(iOS 10 My Question or Issue Today when I tried getting on Spotify I was randomly logged out of my account. I tried logging in with my email but it didn’t bring me to my correct account, or at least if...

  • Visitor
  • Plan Free Country USA Device (iPhone 8 Operating System (iOS 10   My Question or Issue   Today when I tried getting on Spotify I was randomly logged out of my account. I tried lo...
  • Ivan
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Help Account Email Related

I created my Spotify account using Facebook however spotify took my Facebook account's primary Email which I have not used since years and does not exist ( I tried opening it hotmail said it no longer exists ) I changed my primary Email on facebook b...

  • Visitor
  • I created my Spotify account using Facebook however spotify took my Facebook account's primary Email which I have not used since years and does not exist ( I tried opening it hotmail said it no longe...
  • Emilia_8
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Why subscription is so expensive in Kazakhstan?

PlanPremiumCountryKazakhstanDeviceAndroidOperating SystemAndroid My Question or IssueOur neighborhood Russia have premium subscription for 2 USD, we are poorer and we have 5 USD. Average salary in Kazakhstan is 200-230 USD. Please change. Or write th...

  • Visitor
  •   Plan Premium Country Kazakhstan Device Android Operating System Android   My Question or Issue Our neighborhood Russia have premium subscription for 2 USD, we are poorer a...
  • Maaky
  • Regular
  • 505 Views
  • 2 replies
  • 6 likes
  • Subscription
  • 505 Views
  • 2 replies
  • 6 likes

Solved!!Superuser Contribution Impossible to log-in even after reinstall Andoird app

PlanFreeCountryUS/FranceDevicePixel 2XLOperating SystemAndroid 10 My Question or IssueThis is the famous "you're offline" login issue, but none of the solutions posted here works. When I try login on android, I get the "you are offline, check your co...

  • Casual Listener
  •   Plan Free Country US/France Device Pixel 2XL Operating System Android 10   My Question or Issue This is the famous "you're offline" login issue, but none of the solutions poste...
  • EtienneFr
  • Casual Listener
  • 691 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 691 Views
  • 2 replies
  • 1 likes

Superuser Contribution UK student discount

PlanPremiumCountryUk My Question or IssueI have applied and been verified by SheerID for student discount however when I now try to apply it it get stuck on the screen shown in the attachment. I have tried in my phone and laptop and on mobile data an...

  • Casual Listener
  •   Plan Premium Country Uk   My Question or Issue I have applied and been verified by SheerID for student discount however when I now try to apply it it get stuck on the screen shown ...
  • Elena
  • Moderator
  • 493 Views
  • 3 replies
  • 0 likes
  • Account
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Something Went Wrong" Message l Can't Log in (this is day 2)

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Ivan
  • Spotify Legend
  • 1434 Views
  • 1 replies
  • 1 likes
  • Account
  • 1434 Views
  • 1 replies
  • 1 likes

Determine my artist page genre

Hi guys,I'm trying to understand what is the best practice to let Spotify know my genre (in my case it's 'indie pop'). As I see for now, the artists API return that I have no genre (see in the added screenshot). Can you please advice from your own ex...

  • Regular
  • Hi guys, I'm trying to understand what is the best practice to let Spotify know my genre (in my case it's 'indie pop'). As I see for now, the artists API return that I have no genre (see in the ad...
  • Danpatra
  • Regular
  • 1032 Views
  • 2 replies
  • 0 likes
  • Account
  • 1032 Views
  • 2 replies
  • 0 likes

Superuser Contribution What is my username and password?

I'm so confused right now. I created my spotify account via facebook connect. But now I need my username and password in order to connect my spotify account to mint or just to be able to sign into my account without facebook. But I can't! I can't log...

  • Regular
  • I'm so confused right now. I created my spotify account via facebook connect. But now I need my username and password in order to connect my spotify account to mint or just to be able to sign into my...
  • TYiYT
  • Casual Listener
  • 6725 Views
  • 14 replies
  • 1 likes
  • Account
    Login
  • 6725 Views
  • 14 replies
  • 1 likes

Solved!!Superuser Contribution Can’t log in and reset password

Hello!My friend signed up ages ago and doesn’t remember the password. Whenever he tries to Log In using his email address, and use the forgot password option, it says, "The username or email you provided is not associated with an active Spotify accou...

  • Casual Listener
  • Hello! My friend signed up ages ago and doesn’t remember the password. Whenever he tries to Log In using his email address, and use the forgot password option, it says, "The username or email y...
  • Jutta911
  • Casual Listener
  • 939 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 939 Views
  • 2 replies
  • 0 likes

Solved!! Multiple artist accounts

Hi!Some time ago a label/promo channel uploaded my 2 songs on Spotify. I think it created my artist profile/page. When I log in to my official account I cannot see any thing. How do I fix that? I am new into Spotify, hope i'll get some help there!

  • Newbie
  •   Hi! Some time ago a label/promo channel uploaded my 2 songs on Spotify. I think it created my artist profile/page. When I log in to my official account I cannot see any thing. How do I fix...
  • ShaunAsakura
  • Visitor
  • 1519 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 1519 Views
  • 2 replies
  • 0 likes

cant login on desktop after logging out. deleted facebook ages ago.

Windows10, Desktop.So I saw my spotify desktop username was (bunch of numbers)I discovered I needed to set display name. I could not do it on desktop so I did on mobile.That worked.I went to desktop, display name still all numbers.So I logged out; to...

  • Visitor
  • Windows10, Desktop. So I saw my spotify desktop username was (bunch of numbers) I discovered I needed to set display name.  I could not do it on desktop so I did on mobile. That worked....
  • user-removed
  • Not applicable
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution My username changed itself to random characters

I've been using the same (free) account for three years and never changed my username or password. Today I opened spotify only to find out that I've been logged out and when I tried to log in it said that I'm using invalid username or password. After...

  • Visitor
  • I've been using the same (free) account for three years and never changed my username or password. Today I opened spotify only to find out that I've been logged out and when I tried to log in it said...
  • Xenia
  • Moderator
  • 2821 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 2821 Views
  • 1 replies
  • 0 likes

JolinaV_MNL

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

Forgot Password! Can't log in

Hi. Yesterday, I did a very strange thing. I decided to log out of my Spotify Account, without knowing what my password was. Some of you might just tell me to have a reset password link to my email, but sadly, I can't. There are a few reasons, which ...

  • Regular
  • Hi. Yesterday, I did a very strange thing. I decided to log out of my Spotify Account, without knowing what my password was. Some of you might just tell me to have a reset password link to my email, ...
  • Billy-J
  • Spotify Star
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't have account access

I asked my son to start a subscription, but he started with an account he used to use in the past and today he no longer has access to email, when he realized it was this account he simply switched accounts, but somehow when I do my subscription in a...

  • Newbie
  • I asked my son to start a subscription, but he started with an account he used to use in the past and today he no longer has access to email, when he realized it was this account he simply switched a...
  • freddieevaready
  • Visitor
  • 528 Views
  • 2 replies
  • 0 likes
  • Account
  • 528 Views
  • 2 replies
  • 0 likes

Superuser Contribution Use my Display Name not my random Username

PlanPremiumCountryUnited StatesDeviceiPhone 11 Pro, PCOperating SystemiOS 13.5.1, Windows 10My Question or IssueWhat is the point of having a Display Name if it's not being used in place of the unchangeable random string of characters that is a usern...

  • Newbie
  • Plan Premium Country United States Device iPhone 11 Pro, PC Operating System iOS 13.5.1, Windows 10 My Question or Issue What is the point of having a Display Name if it's not being used in ...
  • Elena
  • Moderator
  • 914 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 914 Views
  • 1 replies
  • 0 likes

Avatar Image isn't updating

I updated my Avatar Image via the Spotify Artist App on my phone.If I log in via the PC it shows me the new Avatar Image, but just through the Spotify Artist section. If I look up my Account through the regular Spotify App it hasn't updatet anythingW...

  • Visitor
  • I updated my Avatar Image via the Spotify Artist App on my phone. If I log in via the PC it shows me the new Avatar Image, but just through the Spotify Artist section. If I look up my Account throug...
  • Billy-J
  • Spotify Star
  • 10772 Views
  • 2 replies
  • 0 likes
  • Account
  • 10772 Views
  • 2 replies
  • 0 likes