Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82760 Views

29 replies

0 likes

  • 82760 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103468 Views

10 replies

3 likes

Account
Login
  • 103468 Views
  • 10 replies
  • 3 likes

Solved!! Why spotify isn't available for Trinidad

We really need spotify for Trinidad we are for a long while

Newbie

We really need spotify for Trinidad we are for a long while

MattSuda

Spotify Star

4857 Views

4 replies

5 likes

  • 4857 Views
  • 4 replies
  • 5 likes

Solved!! Using Spotify in non-listed countries (Timor-Leste)

Hi there, I am based in Timor-Leste and Spotify does not seem to work from there. I go oftten to Australia and could upgrade to a premium account (paid in AUS) if that would allow tme o use it in Timor... I just want to be able to use this great prog...

Casual Listener

Hi there,   I am based in Timor-Leste and Spotify does not seem to work from there.   I go oftten to Australia and could upgrade to a premium account (paid in AUS) if that wou...

MattSuda

Spotify Star

1063 Views

3 replies

0 likes

Account
Premium
  • 1063 Views
  • 3 replies
  • 0 likes

Solved!! Login in/Abroad for more than two weeks/New country not on the list

Hello,I created my free account while living in Belgium. I am now in Senegal for several months and just got 408 error message. I have tried to change my country from my account (impossible) and also from the list of countries on main page (Senegal n...

Casual Listener

Hello, I created my free account while living in Belgium. I am now in Senegal for several months and just got 408 error message.  I have tried to change my country from my account (impossible)...

MattSuda

Spotify Star

746 Views

3 replies

0 likes

  • 746 Views
  • 3 replies
  • 0 likes

Subscription from Africa

Hi.I live in Senegal but I'm from Spain. I have a problem when signing out or upgrading to premium from Africa.Is there any solution?Regards

Casual Listener

Hi. I live in Senegal but I'm from Spain. I have a problem when signing out or upgrading to premium from Africa. Is there any solution? Regards

MattSuda

Spotify Star

2249 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 2249 Views
  • 4 replies
  • 0 likes

Login negato causa paese diverso

Spotify non mi fa più accedere, mi dice che il paese non corrisponde a quello sul mio profilo, penso sia perchè io abito a san marino e sull'account spotify c'è scritto italia, solo che non mi permettono di modificare il paese come posso fare?

Newbie

Spotify non mi fa più accedere, mi dice che il paese non corrisponde a quello sul mio profilo, penso sia perchè io abito a san marino e sull'account spotify c'è scritto italia, solo che non mi permet...

MattSuda

Spotify Star

2302 Views

5 replies

4 likes

Account
Free
Login
  • 2302 Views
  • 5 replies
  • 4 likes

Your Country does not match....

Today I tried to open Spotify like normal and it had logged me out on my PC, so I hit the login with facebook and now im getting a message saying "Your country does not match the one set in your profile. To continue use, update your profile or upgrad...

Regular

Today I tried to open Spotify like normal and it had logged me out on my PC, so I hit the login with facebook and now im getting a message saying "Your country does not match the one set in your prof...

MattSuda

Spotify Star

4689 Views

11 replies

0 likes

Free
Login
  • 4689 Views
  • 11 replies
  • 0 likes

Cannot updgrade

Hello!I want to updgrade but after the payment with paypal the page goes white and stops. Could it be that I have registered my account in Germany but live in Kenya? Thanks! regards, Katrin

Casual Listener

Hello! I want to updgrade but after the payment with paypal the page goes white and stops.   Could it be that I have registered my account in Germany but live in Kenya?   Thanks! &nbs...

MattSuda

Spotify Star

501 Views

4 replies

0 likes

  • 501 Views
  • 4 replies
  • 0 likes

Superuser Contribution can't update my profile (change country)

Hi, I have recently moved to Kenya from Sweden. I cannot open Spotify (I get the following error: Your country does not match the one set in your profile. To continue use, update your profile or upgrade your spotify account) error code: 408). I canno...

Casual Listener

Hi,    I have recently moved to Kenya from Sweden. I cannot open Spotify (I get the following error: Your country does not match the one set in your profile. To continue use, update your ...

MattSuda

Spotify Star

1598 Views

10 replies

1 likes

  • 1598 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Using spotify in unlaunched country (Kenya)

So i got my spotify account while in AU, moved to Kenya 2 months ago for work. I had the premium account but downgraded to the free account. But im having trouble loggin in even onto the web player. SO what do i do. Should i just get the premium acco...

Newbie

So i got my spotify account while in AU, moved to Kenya 2 months ago for work. I had the premium account but downgraded to the free account. But im having trouble loggin in even onto the web player. ...

MattSuda

Spotify Star

2401 Views

2 replies

0 likes

  • 2401 Views
  • 2 replies
  • 0 likes

Solved!! Subscription

I am from Jamaica and Spotify says my card is a non Spotify country so is there any other way to pay

Visitor

I am from Jamaica and Spotify says my card is a non Spotify country so is there any other way to pay

MattSuda

Spotify Star

603 Views

2 replies

0 likes

Account
Premium
Subscription
  • 603 Views
  • 2 replies
  • 0 likes

Spotify login - Error 408

So, I live in Cali, but I'm doing a work project in Jamaica for the next 9-10 month so I'm here tryna login to my Spotify using my facebook and I said your country does not match the one set in your profile and I went to my profile trying to set it t...

Newbie

So, I live in Cali, but I'm doing a work project in Jamaica for the next 9-10 month so I'm here tryna login to my Spotify using my facebook and I said your country does not match the o...

MattSuda

Spotify Star

580 Views

2 replies

0 likes

  • 580 Views
  • 2 replies
  • 0 likes

Solved!! Why there is no spotify in georgia ?

can anyone tell me why spotify isnt in my country ???? i want to buy premium and it isnt even allowing me to pay. explain to me somebody why there is no spotify in georgia ?????????????????????

Newbie

can anyone tell me why spotify isnt in my country ???? i want to buy premium and it isnt even allowing me to pay. explain to me somebody why there is no spotify in georgia ?????????????????????

MattSuda

Spotify Star

1605 Views

2 replies

0 likes

  • 1605 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why can't my listening activity be seen by my friends even though I have set it correctly

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

Jeremy

Spotify Legend

450 Views

1 replies

0 likes

Other
  • 450 Views
  • 1 replies
  • 0 likes

Confused Change Country

Hi Guys, I have spotify for almost 6 years I guess. Started back in Holland. 4 years ago I moved to Curacao. ( dutch Carribean ) I had Spotify without any problems. Past month I went back to holland for 3 weeks. Now that I'm back, they signed me out ...

Newbie

Hi Guys,   I have spotify for almost 6 years I guess. Started back in Holland. 4 years ago I moved to Curacao. ( dutch Carribean ) I had Spotify without any problems. Past month I went back to...

MattSuda

Spotify Star

513 Views

2 replies

0 likes

  • 513 Views
  • 2 replies
  • 0 likes

Solved!! Policy Change of Spotify Credit card

Hi! I live on a small island called Curacao that is part of The Netherlands. I have a CC from Curacao and i always used it for the premium but now i want to purchase it again and it says its not allowed because its not the same country bla bla bla Pr...

Casual Listener

Hi!   I live on a small island called Curacao that is part of The Netherlands. I have a CC from Curacao and i always used it for the premium but now i want to purchase it again and it says i...

MattSuda

Spotify Star

446 Views

1 replies

0 likes

Account
Premium
Subscription
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Curaçao

Spotify has not been rolled out in Curaçao yet. Can I still use all Spotify functionalities there? I have a Premium account.

Newbie

Spotify has not been rolled out in Curaçao yet. Can I still use all Spotify functionalities there? I have a Premium account.

MattSuda

Spotify Star

3124 Views

3 replies

0 likes

Premium
  • 3124 Views
  • 3 replies
  • 0 likes

I can't change the country I am in.

I've been out if my country (Belgium) for more 14 days and I am not able to get connected of Spotify anymore (I am currently living in Burkina Faso more several months). Spotify suggested to change the country (from Belgium to Burkina Faso), but it i...

Casual Listener

I've been out if my country (Belgium) for more 14 days and I am not able to get connected of Spotify anymore (I am currently living in Burkina Faso more several months).    Spotify sugges...

MattSuda

Spotify Star

643 Views

3 replies

0 likes

  • 643 Views
  • 3 replies
  • 0 likes

No postal codes here!

Hi! I'm currently studying abroad in Gaborone, Botswana, where they do not use postal codes. I don't know how to let Spotify know that I'm not in America anymore, and that I am, in fact, in Africa. I've tried all of the suggestions, but the lack of p...

Newbie

Hi! I'm currently studying abroad in Gaborone, Botswana, where they do not use postal codes. I don't know how to let Spotify know that I'm not in America anymore, and that I am, in fact, in Africa. I...

MattSuda

Spotify Star

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

Superuser Contribution Community login and captcha keep kicking me out

PlanPremiumCountryPolandDeviceWeb Browser (Google Chrome)Operating SystemWindows 10 My Question or IssueWhen I try to write and post messages in the Community forum I keep getting a message to log back in and the "I'm not a robot" captcha expires eve...

Roadie

Plan Premium Country Poland Device Web Browser (Google Chrome) Operating System Windows 10   My Question or Issue When I try to write and post messages in the Community forum I keep ge...

Ivan

Spotify Legend

1883 Views

7 replies

0 likes

Login
  • 1883 Views
  • 7 replies
  • 0 likes