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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8911 Views
  • 1 replies
  • 9 likes
  • Security
  • 8911 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 479953 Views
  • 979 replies
  • 111 likes
  • Account
  • 479953 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210401 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210401 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120556 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120556 Views
  • 72 replies
  • 12 likes

Superuser Contribution [Android][Other] Whats up??

I was happy with Spotify until I upgraded to the premium package. As soon as I did that the site deleted ALL my saved music, over 750 songs from back in the day till now. I was so **bleep** words can't explain. Instead of trying to re-download all th...

  • Visitor
  • I was happy with Spotify until I upgraded to the premium package.  As soon as I did that the site deleted ALL my saved music, over 750 songs from back in the day till now.  I was so **bleep...
  • Alex
  • Spotify Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • Android
    Other
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot Change Display Name

PlanFreeCountryIndiaDeviceRedmi 6Operating SystemAndroid 8.1.0 My Question or Issue I am trying to change my initial profile name using the following methodhttps://support.spotify.com/in/article/change-my-username/ But my profile name is not appearin...

  • Visitor
  • Plan Free Country India Device Redmi 6 Operating System Android 8.1.0   My Question or Issue   I am trying to change my initial profile name using the following method https://s...
  • Alex
  • Spotify Legend
  • 719 Views
  • 4 replies
  • 1 likes
  • Account
  • 719 Views
  • 4 replies
  • 1 likes

Do unused accounts disappear from searches?

PlanPremiumCountryUnited StatesDeviceOnePlus 6 and Windows PCOperating SystemAndroid v10, Windows 10 My Question or IssueI have several friends who use Spotify only occasionally, and it seems as though if they haven't used Spotify in maybe a month or...

  • Casual Listener
  • Plan Premium Country United States Device OnePlus 6 and Windows PC Operating System Android v10, Windows 10   My Question or Issue I have several friends who use Spotify only occasiona...
  • LemonYeti
  • Casual Listener
  • 720 Views
  • 2 replies
  • 0 likes
  • Account
  • 720 Views
  • 2 replies
  • 0 likes

Superuser Contribution List of friends I'm following not working

PlanPremiumCountry DeviceiPhone and laptopOperating SystemIOS 14.1 and windows 10 My Question or Issuewhen I try to open my list of friends that I'm following, an error occurs. On my phone it says "something went wrong. Have another go?" while on my ...

  • Visitor
  • Plan Premium Country   Device iPhone and laptop Operating System IOS 14.1 and windows 10   My Question or Issue when I try to open my list of friends that I'm following, an error ...
  • Alex
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Premium
  • 349 Views
  • 1 replies
  • 0 likes

[Android][Other] entering the app with my account

hey guys' i had a spotify premium account (that i bought with a year token 3 months ago) and now the app wont let me in and when they send me a link to recover its written that the link is expired (eve though i enter the link right away)how can i get...

  • Visitor
  • hey guys' i had a spotify premium account (that i bought with a year token 3 months ago) and now the app wont let me in and when they send me a link to recover  its written that the link is expi...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Post in any forum other than here.

I clicked help, it took me to all the help threads but I can't start a post. Other than here for some reason. The problem I am having is that I have an artist I am following "Leo" and he does heavy metal covers of songs. But I am constantly getting (...

  • Regular
  • I clicked help, it took me to all the  help threads but I can't start a post. Other than here for some reason.    The problem I am having is that I have an artist I am following "Leo...
  • Jeremy
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Other
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Login works but cannot get into my account menu

Hi, after logging in, I would like to enter My Account menu to look at invoices, maybe change to Duo etc. But I keep getting the Unexpected Error page. Any guidance? B.

  • Casual Listener
  • Hi, after logging in, I would like to enter My Account menu to look at invoices, maybe change to Duo etc. But I keep getting the Unexpected Error page. Any guidance? B.
  • Beruthiel
  • Casual Listener
  • 584 Views
  • 2 replies
  • 0 likes
  • Account
  • 584 Views
  • 2 replies
  • 0 likes

I think my account has been either hacked or tampered with

PlanFreeCountryUnited StatesDeviceI use a Samsung Galaxy 10s and my PC (Mostly my PC)Operating SystemAndroid and Windows 10 My Question or IssueI think my account has been either hacked or tampered with Mainly because my name has been changed and on ...

  • Casual Listener
  •   Plan Free Country United States Device I use a Samsung Galaxy 10s and my PC (Mostly my PC) Operating System Android and Windows 10   My Question or Issue I think my account has...
  • Billy-J
  • Spotify Star
  • 624 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 624 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Random song keeps interrupting my music

Plan—> PremiumCountry—> Canada DeviceiPhone 7PLUS, Samsung SmartTV, MacBook AirOperating System(Idk what systems) My Question or IssueHi! I have a problem that I desperately need fixed. I’ll be playing songs/playlist/artist, whatever it may be, and t...

  • Casual Listener
  • Plan—> Premium Country—> Canada   Device iPhone 7PLUS, Samsung SmartTV, MacBook Air Operating System (Idk what systems)   My Question or Issue Hi! I have a problem that ...
  • Ver
  • Spotify Legend
  • 20396 Views
  • 20 replies
  • 2 likes
  • Account
    Premium
    Security
    Subscription
  • 20396 Views
  • 20 replies
  • 2 likes

Solved!! Unknown device connect with Spotify Connect

Planpremium Operating SystemANDROID sony xperia A couple of weeks now a device unknown to me is connected to my account and changes my recently played songs and most played songs. I have changed my password and used the sign out everywhere option. It...

  • Regular
  • Plan premium   Operating System ANDROID sony xperia    A couple of weeks now a device unknown to me is connected to my account and changes my recently played songs and most playe...
  • Zommes
  • Regular
  • 19141 Views
  • 6 replies
  • 1 likes
  • Account
  • 19141 Views
  • 6 replies
  • 1 likes

My account is damaged and I cannot edit it. Where can I find support chat or contact email?

Just as in title I cannot edit my account and I just get the message to reach support. Then I cannot find any support chat. Why is it so hard to make a simple and accessible contact form?

  • Casual Listener
  • Just as in title I cannot edit my account and I just get the message to reach support. Then I cannot find any support chat.   Why is it so hard to make a simple and accessible contact form?
  • sebastianpi
  • Casual Listener
  • 851 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
  • 851 Views
  • 2 replies
  • 1 likes

Superuser Contribution Connecting 2 different accounts to each other.

I had created an account in 2015/2016, not really sure about it, which is still active and useable atm. Back then I wanted to change my profile name, but it was impossible. So, I created a new account and continued with it after couple of years until...

  • Visitor
  •   I had created an account in 2015/2016, not really sure about it, which is still active and useable atm. Back then I wanted to change my profile name, but it was impossible. So, I created a ne...
  • Ver
  • Spotify Legend
  • 1667 Views
  • 3 replies
  • 1 likes
  • Account
  • 1667 Views
  • 3 replies
  • 1 likes

Lost Playlist

Hello,I had a playlist a year ago (2019) and I think around November or December it just disappeared. I'm pretty sure I didn't delete it myself, since there was absolutely no reason for that. I am aware of the Restore-Playlist-Feature, but it doesn't...

  • Casual Listener
  • Hello, I had a playlist a year ago (2019) and I think around November or December it just disappeared. I'm pretty sure I didn't delete it myself, since there was absolutely no reason for that. I am ...
  • Billy-J
  • Spotify Star
  • 643 Views
  • 3 replies
  • 0 likes
  • Account
  • 643 Views
  • 3 replies
  • 0 likes

Spotify won't let me change my country

I recently moved from Sweden to the UK and need to change the country of my Spotify account but it won't let me do it. I've tried changing my payment plan to use my UK bank account and I've checked that my IP adress is a UK one but it still says that...

  • Newbie
  • I recently moved from Sweden to the UK and need to change the country of my Spotify account but it won't let me do it. I've tried changing my payment plan to use my UK bank account and I've checked t...
  • Billy-J
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
  • 422 Views
  • 1 replies
  • 0 likes

Spotify Stations app iOS for family plan members

I have a family plan with Premium access and the users on that account are able to use those premium features in the standard Spotify app and player. One of my family members downloaded the Spotify Stations app in iOS and logged in with that same acc...

  • Newbie
  • I have a family plan with Premium access and the users on that account are able to use those premium features in the standard Spotify app and player. One of my family members downloaded the Spotify S...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 497 Views
  • 1 replies
  • 0 likes

connexion

PremiumCountryFranceMy Question or IssueJe n'arrive pas à me connecter à mon compte car il est en mode hors connexion

  • Visitor
  • Premium Country France My Question or Issue Je n'arrive pas à me connecter à mon compte car il est en mode hors connexion
  • AdamDamon
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • Login
  • 418 Views
  • 1 replies
  • 0 likes

Log in help

Is there a way to view your email account or username (not display name) in the app? I've tried searching the in app Settings and cannot find that info. I am trying to log in on my desktop app or online and can't remember which email account I use fo...

  • Visitor
  • Is there a way to view your email account or username (not display name) in the app? I've tried searching the in app Settings and cannot find that info. I am trying to log in on my desktop app or onl...
  • user-removed
  • Not applicable
  • 514 Views
  • 1 replies
  • 0 likes
  • Account
  • 514 Views
  • 1 replies
  • 0 likes

Cannot sign up nor reset password

When I tried to sign up I got an error that an account with my email already exists. However when I tried to reset the password I got an error that there are no accounts with my email registered. I'm not sure what are my next steps here.

  • Visitor
  • When I tried to sign up I got an error that an account with my email already exists. However when I tried to reset the password I got an error that there are no accounts with my email registered. I'm...
  • Billy-J
  • Spotify Star
  • 558 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 558 Views
  • 1 replies
  • 0 likes

Want to setup a new DUO account for spouse but they are already belong to a current family account?

Newlyweds here! Have purchased a new premium DUO account for husband and I but my husband is currently part of a family account. I want to send him the invite to join our new DUO account but will that bring along all of his playlists etc. - we don't ...

  • Visitor
  • Newlyweds here! Have purchased a new premium DUO account for husband and I but my husband is currently part of a family account. I want to send him the invite to join our new DUO account but will tha...
  • Billy-J
  • Spotify Star
  • 858 Views
  • 1 replies
  • 0 likes
  • Account
  • 858 Views
  • 1 replies
  • 0 likes