Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155033 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155033 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10551 Views
  • 3 replies
  • 10 likes
  • Security
  • 10551 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505680 Views
  • 985 replies
  • 112 likes
  • Account
  • 505680 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124301 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124301 Views
  • 74 replies
  • 12 likes

Superuser Contribution I can’t log on Spotify on my iPhone

I can’t log on Spotify on my iPhone, even though I have changed the password. I can log on my Macbook but it doesn’t work with my phone PlanPremiumCountryVietnamDeviceiPhone 11Operating SystemiOS 14.2

  • Casual Listener
  • I can’t log on Spotify on my iPhone, even though I have changed the password. I can log on my Macbook but it doesn’t work with my phone   Plan Premium Country Vietnam Device iPhone 11 Op...
  • Jeremy
  • Spotify Legend
  • 791 Views
  • 3 replies
  • 0 likes
  • Account
  • 791 Views
  • 3 replies
  • 0 likes

Help me please !

My artist profile seem to not be working properly, ive noticed for a couple weeks now when i type in my artist profile, AJayTheGreat , on Spotify, it pops up but no songs are able to play , i wondered if it was just because i was trying to listen fro...

  • Visitor
  • My artist profile seem to not be working properly, ive noticed for a couple weeks now when i type in my artist profile, AJayTheGreat , on Spotify, it pops up but no songs are able to play , i wondere...
  • Billy-J
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Hacked?? Random likes, playlists and friends on my account and music randomly pausing.

I recently set up a family Spotify account - all the users have different logins and there are no shared playlists. I login through Facebook. There are a few things that have been going wrong recently and I wondered if I have been hacked. Random song...

  • Visitor
  • I recently set up a family Spotify account - all the users have different logins and there are no shared playlists.   I login through Facebook.    There are a few things that have ...
  • Billy-J
  • Spotify Star
  • 1526 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 1526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in

So I got locked out of my premium account over a month ago, and I didn’t change any of my login info but it keeps telling me it’s incorrect whenever I try to log in. I tried to go through Facebook, but it gave me a whole new free account and my old a...

  • Visitor
  • So I got locked out of my premium account over a month ago, and I didn’t change any of my login info but it keeps telling me it’s incorrect whenever I try to log in. I tried to go through Facebook, b...
  • CarlosE
  • Moderator
  • 1075 Views
  • 5 replies
  • 0 likes
  • Login
  • 1075 Views
  • 5 replies
  • 0 likes

Superuser Contribution No gift card after completing survey

PlanFreeCountryUKDevicePC, iPod TouchOperating SystemiOS 10, Windows 10 Question or Issue Early in November I received an invitation to listen to a playlist and then complete a survey, one week after which I would supposedly be sent a gift card. It's...

  • Regular
  •   Plan Free Country UK Device PC, iPod Touch Operating System iOS 10, Windows 10  Question or Issue   Early in November I received an invitation to listen to a playlist and ...
  • Abdullah1231
  • Regular
  • 3334 Views
  • 21 replies
  • 0 likes
  • Free
  • 3334 Views
  • 21 replies
  • 0 likes

Someone is using my spotify account and has changed my plan without consent.

Hi, long time Spotify premium user and never had any issues like this before. However, I have recently noticed that my Spotify account is being used via some undisclosed web player (chrome) and I find myself regularly wrestling for control of my acco...

  • Casual Listener
  • Hi, long time Spotify premium user and never had any issues like this before.   However, I have recently noticed that my Spotify account is being used via some undisclosed web player (chrome) ...
  • Billy-J
  • Spotify Star
  • 779 Views
  • 1 replies
  • 0 likes
  • 779 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountry Device(iPhone Xr)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, so i activated my 3 month trial premium, but it doesn't work. Ads always pop up, and can't skip more than 6 times. When i go to ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone Xr) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, so i activated my 3 month trial premium, b...
  • Jeremy
  • Spotify Legend
  • 1253 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1253 Views
  • 7 replies
  • 0 likes

Superuser Contribution My account was deleted (sort of)

my account: wiktorbunny, was transferred onto an account with an unintellegable name i told them to keep the old one as it is but the removed EVERYTHING off there and onto the other this was my favorite account im very upset please helpPlanFreeCountr...

  • Newbie
  • my account: wiktorbunny, was transferred onto an account with an unintellegable name i told them to keep the old one as it is but the removed EVERYTHING off there and onto the other this was my favor...
  • Alex
  • Spotify Legend
  • 488 Views
  • 2 replies
  • 0 likes
  • Account
  • 488 Views
  • 2 replies
  • 0 likes

Is there a way to individually revoke access to a device?

PlanPremiumCountryUSAMy Question or IssueI recently got a new phone and tablet and would like to revoke access to them. However, I don't want to revoke access to all devices if not needed. Any help would be appreciated.

  • Newbie
  • Plan Premium Country USA My Question or Issue I recently got a new phone and tablet and would like to revoke access to them. However, I don't want to revoke access to all devices if not needed. ...
  • Billy-J
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook account information not linked to Spotify

PlanPremiumCountryUSDeviceiPhone 10XOperating SystemiOS 14.2 My Question or IssueSo I've been trying to pre-save a song on Spotify and when I tried to log-in onto my account, I pressed on the Sign In with FaceBook option. It said that my account does...

  • Casual Listener
  • Plan Premium Country US Device iPhone 10X Operating System iOS 14.2   My Question or Issue So I've been trying to pre-save a song on Spotify and when I tried to log-in onto my account,...
  • Jeremy
  • Spotify Legend
  • 1130 Views
  • 3 replies
  • 0 likes
  • Connect
  • 1130 Views
  • 3 replies
  • 0 likes

language

In Valencia we are not Catalans, we are Valencians, with our own and recognized language. Do not put advertising in Catalan, is offensive to many Valencians. If you can not send messages in Valencian, do it in Spanish. Valencian and Catalan is not th...

  • Newbie
  • In Valencia we are not Catalans, we are Valencians, with our own and recognized language. Do not put advertising in Catalan, is offensive to many Valencians. If you can not send messages in Valencian...
  • JaumeB
  • Casual Listener
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inaccessible Spotify account on TV after login

PlanFreeCountrySlovakiaDevicePhilips Pus7304/12Operating SystemAndroid My Question or IssueHello, When i sign in to my Spotify account on the TV, it show only "Get spotify premium" (screen see attachment). I have no problems on other devices (PC, mob...

  • Visitor
  •   Plan Free Country Slovakia Device Philips Pus7304/12 Operating System Android   My Question or Issue Hello,   When i sign in to my Spotify account on the TV, it show onl...
  • Jeremy
  • Spotify Legend
  • 683 Views
  • 3 replies
  • 1 likes
  • Account
  • 683 Views
  • 3 replies
  • 1 likes

Never received password reset email

I created a new account so i can post here because i have an account linked to another email that i want to recover. But when i follow the procedure to recover it i never receive the password reset email. (and yes i double checked into the spam folde...

  • Visitor
  • I created a new account so i can post here because i have an account linked to another email that i want to recover. But when i follow the procedure to recover it i never receive the password reset e...
  • AdamDamon
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • Account
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can enter to my account on the website

When I try to log into the website to play my music it says that "something went wrong" and from there it doesn't happen, even if I refresh the page again, I deleted google chrome and I reinstalled it and not even so, I tried in safari and neither, a...

  • Casual Listener
  • When I try to log into the website to play my music it says that "something went wrong" and from there it doesn't happen, even if I refresh the page again, I deleted google chrome and I reinstalled i...
  • Maaar
  • Casual Listener
  • 888 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 888 Views
  • 7 replies
  • 0 likes

test404

test404

  • Visitor
  • test404
  • Billy-J
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Random music changes

PlanFreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueSo whenever I'm listening to music, my regular playlist or just not listening to anything at all, it'll just sometimes change, to some random Russian music or just a weird song....

  • Visitor
  • Plan Free Country USA Device PC Operating System Windows 10   My Question or Issue So whenever I'm listening to music, my regular playlist or just not listening to anything at all, it'...
  • Billy-J
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played, playlists, followers, liked songs not mine

I've just logged in and all the recently played are another user.All the playlists are different (mine are still there but there are 10 other playlists of someone elses)I am now following 73 random artists compared to a few of my friends previously. ...

  • Visitor
  • I've just logged in and all the recently played are another user. All the playlists are different (mine are still there but there are 10 other playlists of someone elses) I am now following 73 rand...
  • Elena
  • Moderator
  • 1768 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
  • 1768 Views
  • 3 replies
  • 1 likes

How do I find the username (random letters/numbers) not my display name of my account?

PlanPremiumCountryUnited StatesDeviceAndroidMy Question or IssueI'm trying to let my younger brother use my Spotify premium account on his cellphone and I've given him my email and password already but it doesn't seem to work for him. Every time he t...

  • Regular
  • Plan Premium Country United States Device Android My Question or Issue I'm trying to let my younger brother use my Spotify premium account on his cellphone and I've given him my email and pass...
  • Maxim
  • Spotify Star
  • 561 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 561 Views
  • 1 replies
  • 1 likes

He cambiado de email principal en facebook pero no cambia en mi cuenta de spotify

PlanFreeCountrySpainDevice Operating SystemWindows 10 My Question or IssueHace unos días cambíe el email principal de facebook a uno que uso con más frecuencia. Pensaba que el email se cambiaría automáticamente en spotify también pero no lo ha hecho ...

  • Casual Listener
  • Plan Free Country Spain Device   Operating System Windows 10   My Question or Issue Hace unos días cambíe el email principal de facebook a uno que uso con más frecuencia. Pensaba ...
  • Billy-J
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 429 Views
  • 1 replies
  • 0 likes