Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 331 Views
  • 0 replies
  • 6 likes
  • Security
  • 331 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436933 Views
  • 971 replies
  • 108 likes
  • Account
  • 436933 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194309 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194309 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106496 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106496 Views
  • 70 replies
  • 11 likes

Solved!! Delete old account and change current account username to the old one

So I have an old account which I didn’t have access to until now. I had made a new account which has all my playlists and premium. I thought of deleting the old account and changing my current account username to the old one but there is no option to...

  • Regular
  • So I have an old account which I didn’t have access to until now. I had made a new account which has all my playlists and premium. I thought of deleting the old account and changing my current accoun...
  • Billy-J
  • Spotify Star
  • 2014 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
  • 2014 Views
  • 10 replies
  • 0 likes

Re: Sky Cancelled Premium Plan

I am in exactly the same boat. My Sky plan was cancelled 5 July and Sky are adamant it is cancelled. Their bills support this.However in Spotify I am still a premium customer and they say there is no cancellation.I want to subscribe to family but can...

  • Visitor
  • I am in exactly the same boat. My Sky plan was cancelled 5 July and Sky are adamant it is cancelled. Their bills support this. However in Spotify I am still a premium customer and they say there is ...
  • Billy-J
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do not see Sign in With Apple on macOS app

PlanFamily CountryUSA DeviceMacBook Pro 2016 Operating SystemmacOS 10.15.4 My Question or IssueThere is no option to sign in with Apple. I just updated Spotify to the (I'm assuming) latest version.  

Screen Shot 2020-04-08 at 12.16.55 PM.png
  • Casual Listener
  • Plan Family   Country USA   Device MacBook Pro 2016   Operating System macOS 10.15.4   My Question or Issue There is no option to sign in with Apple. I just updated S...
  • Berseker
  • Visitor
  • 3242 Views
  • 3 replies
  • 1 likes
  • Login
  • 3242 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can’t enter in the settings

I can’t enter the settings of my account to change the location. and on the main website and on this an error crashes. what to do?

  • Visitor
  • I can’t enter the settings of my account to change the location. and on the main website and on this an error crashes. what to do?
  • Elena
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Date of birth field only accepts 1 to 9 as day of month

I needed to change my country to Russia since Spotify has launched there officially. When I first tried to do that, I had an error connected with my date of birth. After trying different things, I understood that somehow only numbers 1 to 9 were acce...

  • Casual Listener
  • I needed to change my country to Russia since Spotify has launched there officially. When I first tried to do that, I had an error connected with my date of birth. After trying different things, I un...
  • EthanS1
  • Community Legend
  • 1768 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 1768 Views
  • 4 replies
  • 0 likes

Re: Switching from premium to duo

estoy cambiando mi suscripcion Premium Familiar a Premium Duo y detecto error en nuestra direccion personal, no me permite corregir y ES FUNDAMENTAL PARA CONTINUAR. Nuestra casa donde vivimos hace 32 años es. Avenida Las Torres 025(CERO DOS CINCO). M...

  • Visitor
  • estoy cambiando mi suscripcion Premium Familiar a Premium Duo y detecto error en nuestra direccion personal, no me permite corregir y ES FUNDAMENTAL PARA CONTINUAR. Nuestra casa donde vivimos hace 32...
  • Billy-J
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account isn't searchable; shows error

I recently made a free account to spam some of my playlists so they wouldn't clog up my premium account. However, my new account isn't searchable to myself nor any of my other friends. I tried following myself on my free account but when I go through...

  • Casual Listener
  • I recently made a free account to spam some of my playlists so they wouldn't clog up my premium account. However, my new account isn't searchable to myself nor any of my other friends. I tried follow...
  • gardenghost1c
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 345 Views
  • 2 replies
  • 0 likes

Cannot log in while using the correct password

I am currently on an andriod device using the Spotify app. It worked perfectly fine until as of 10 minutes ago, when it decided to tell me to log in to access my account. After typing in the CORRECT password multiple times, I was given the option to ...

  • Casual Listener
  • I am currently on an andriod device using the Spotify app. It worked perfectly fine until as of 10 minutes ago, when it decided to tell me to log in to access my account. After typing in the CORRECT ...
  • 445 Views
  • 0 replies
  • 0 likes
  • Account
  • 445 Views
  • 0 replies
  • 0 likes

Problems with Recovered Playlists

Plan: Family PlanCountry: USDevice: iPhone 6s PlusOperating System: iOS 13My Question or Issue: Hello Spotify, I’ve recently recovered some playlists which I deleted a while ago and they have been restored but they don’t appear on the home screen sec...

  • Visitor
  • Plan: Family Plan Country: US Device: iPhone 6s Plus Operating System: iOS 13 My Question or Issue:  Hello Spotify, I’ve recently recovered some playlists which I delete...
  • Joel-M
  • Composer
  • 1226 Views
  • 6 replies
  • 0 likes
  • Account
  • 1226 Views
  • 6 replies
  • 0 likes

No 'Edit Profile' button on mobile app

PlanFreeOperating SystemAndroid My Question or IssueHi, I wanted to follow the instructions for changing my display name, but after I tapped 'View profile', there is no 'Edit profile' button under my name. I'm on Android, using the latest app version...

  • Newbie
  • Plan Free Operating System Android   My Question or Issue Hi, I wanted to follow the instructions for changing my display name, but after I tapped 'View profile', there is no 'Edit profile...
  • Keanu_C
  • Community Legend
  • 604 Views
  • 1 replies
  • 0 likes
  • Account
  • 604 Views
  • 1 replies
  • 0 likes

Account

My Question or Issuei have a premium account, I was logged out. I now cant log back into the premium account as it is telling me the email address isn't registered? I have been paying monthly payments and expect i will still pay this month. I have th...

  • Visitor
  •     My Question or Issue i have a premium account, I was logged out. I now cant log back into the premium account as it is telling me the email address isn't registered?  I have be...
  • EthanS1
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
  • 323 Views
  • 1 replies
  • 0 likes

Kicked out of account and cant log back in, it keeps saying not connected even though I am

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • JodieV
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 394 Views
  • 2 replies
  • 0 likes

Solved!! "Favourite songs" disappeared

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueMy favourite songs playlist suddenly disappeared on the Desktop version of Spotify, while it is still available on the iPhone app. Already read similar threads and tried suggested solu...

  • Visitor
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue My favourite songs playlist suddenly disappeared on the Desktop version of Spotify, while it is still available ...
  • Billy-J
  • Spotify Star
  • 1041 Views
  • 1 replies
  • 0 likes
  • Account
  • 1041 Views
  • 1 replies
  • 0 likes

The username you provided is not associated with an active Spotify account.

PlanPremiumCountryUSADevicesamsung galaxy s8, windows pcOperating Systemandroid/windows 10 My Question or IssueI'm trying to change my password for my premium account "Aelislost". I don't remember the email I used for it and I keep getting the "The u...

  • Visitor
  • Plan Premium Country USA Device samsung galaxy s8, windows pc Operating System android/windows 10   My Question or Issue I'm trying to change my password for my premium account "Aelisl...
  • Billy-J
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 447 Views
  • 1 replies
  • 0 likes

Can't add photos to my Artist Profile

PlanPremiumCountryBrazilDeviceGalaxy S9Operating SystemAndroid My Question or IssueI get a "image uploading failed" error everytime I try to add any picture to my Artist Profile. Have uninstalled the app, restarted my device, cleaned cache and data, ...

  • Visitor
  • Plan Premium Country Brazil Device Galaxy S9 Operating System Android   My Question or Issue I get a "image uploading failed" error everytime I try to add any picture to my Artist Prof...
  • Billy-J
  • Spotify Star
  • 583 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi nombre de usuario son números | My user namer is random numbers

PlanPremiumCountrySpainDeviceBQ Aquaris X ProOperating SystemWindows 10 A few months ago, my username suddenly change into random numbers. I've tried everything (login out on every device where i use Spotify, disconnecting Facebook from Spotify accou...

51fedf5984434bc4601696e1011f3bec.png
  • Newbie
  • Plan Premium Country Spain Device BQ Aquaris X Pro Operating System Windows 10   A few months ago, my username suddenly change into random numbers. I've tried everything (login out on e...
  • soyJairoCosta
  • Visitor
  • 2620 Views
  • 4 replies
  • 1 likes
  • Account
  • 2620 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Display Name Wrong

PlanPremiumCountryBrazilDevice(iPhone 8, PC)Operating System(iOS 10, Windows 10,etc.) My Question or IssueOn my playlist it used to show my name as the playlist creator, but now it shows my username.

BrunoRivas_0-1594733791551.png
  • Visitor
  • Plan Premium Country Brazil Device (iPhone 8, PC) Operating System (iOS 10,  Windows 10,etc.)   My Question or Issue On my playlist it used to show my name as the playlist creator...
  • Petya
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • Account
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot open compilations or play anything

Hello,my account is part of a family. When I open Spotify on my phone it shows parts of the landing page and my old search list. If I search for new stuff no new pictures are loading. And if I select a compilation the screen is black. After a view mi...

  • Visitor
  • Hello, my account is part of a family. When I open Spotify on my phone it shows parts of the landing page and my old search list. If I search for new stuff no new pictures are loading. And if I ...
  • Mario
  • Spotify Legend
  • 356 Views
  • 3 replies
  • 0 likes
  • Account
  • 356 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify direct debit from an international account(blocked), Causing issues- playlists deleted

Each month Spotify attempts to direct debit from an international account(blocked) and tries from a local account which it is able to debit. The failure of their first attempt caused playlists to be removed and other adverse affects. I will not open ...

  • Newbie
  • Each month Spotify attempts to direct debit from an international account(blocked) and tries from a local account which it is able to debit.  The failure of their first attempt caused playlists ...
  • Peter
  • Spotify Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • Account
  • 398 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I am constantly getting hacked :(

PlanPremiumCountryCanadaDeviceRAZER, iPhone XSOperating SystemWindows My Question or IssueI keep getting hacked. It started a week ago. I would change my password, another person from another country would hack in in a day or so. I even did a random ...

  • Casual Listener
  •   Plan Premium Country Canada Device RAZER, iPhone XS Operating System Windows   My Question or Issue I keep getting hacked. It started a week ago. I would change my password, an...
  • neonghoulie
  • Casual Listener
  • 1353 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 1353 Views
  • 3 replies
  • 0 likes