premium changed to free

[bfweg72]

Plan

Free/Premium

Country

Netherlands

Device

Samsung Galaxy 10

Operating System

Android Oreo

My Question or Issu

My Premium Family account has been converted into a Free account without giving any reason. Why and how do I get things back. paid on August 20, 2020

[Billy-J]

Hey @bfweg72, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart device > log back in in the Spotify app and let me know if you’re able to use your Premium features, such as no ads, unlimited skips. Make sure to also follow these steps and let me know if they make a difference. 

Let me know how this goes.

[bfweg72]

subscription status says Spotify Free

[Billy-J]

Hey @bfweg72, 

Thank you for the screenshot. And when you check your account on the app by going to Settings (gear icon) > Account, does it say Premium or Free on there as well?

Keep me posted.