Help Wizard

Step 1


"Something Went Wrong" Message l Can't Log in (this is day 2)

"Something Went Wrong" Message l Can't Log in (this is day 2)

  1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hey there @Maria91


Thanks for posting - we’re here to help!        

Make sure to try a clean reinstall of the Spotify app on the affected device since this will refresh your current app version with the latest updates. Here you'll find out how to do this. 


It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. 


If you still see no change, send us a screenshot of the error message you receive. You can do this by using the Insert Photos option in the post editor. This way we can take a closer look at the issue. 


We'll look out for your reply. 

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