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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282636 Views
  • 830 replies
  • 88 likes
  • Account
  • 282636 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134216 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134216 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76195 Views
  • 63 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76195 Views
  • 63 replies
  • 9 likes

My Account has been HACKED

PlanFamily Premium CountryUnited States Device(iPhone SE, Windows PC)Operating System(iOS 10, Windows 10) My Question or IssueRandom Android device pops up on my account from time to time. All of my liked songs have been deleted. Also boots me off of...

  • Visitor
  •   Plan Family Premium   Country United States   Device (iPhone SE, Windows PC) Operating System (iOS 10, Windows 10)   My Question or Issue Random Android device pops...
  • Billy-J
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 315 Views
  • 1 replies
  • 0 likes

Different UI on two different account

I made a Spotify account using my temporary email just to try the app, after an hour I really enjoy it specially the easy User Interface so, I made an account with my personal email but then i realized that the UI is different from the other account,...

  • Visitor
  • I made a Spotify account using my temporary email just to try the app, after an hour I really enjoy it specially the easy User Interface so, I made an account with my personal email but then i realiz...
  • Jose_M
  • Spotify Star
  • 856 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 856 Views
  • 1 replies
  • 0 likes

Changing facebook

Hello there,I created my spotify account via facebook but I had to delete that facebook and create a new one (Someone got in, started sending ppl stuff etc..) Is there any way how to change facebook profiles in Spotify? I tried changing mails, doesnt...

  • Newbie
  • Hello there, I created my spotify account via facebook but I had to delete that facebook and create a new one (Someone got in, started sending ppl stuff etc..) Is there any way how to change faceboo...
  • Jose_M
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 299 Views
  • 1 replies
  • 0 likes

Solved!! Password reset emails sent several times a day but I haven't asked for to change it

PlanPremiumCountryUK DeviceVarious - Including desktop HP PC, iPhone 6s Plus, Samsung GalaxyOperating System(iOS, Windows 10 : latest versions) My Question or IssueFor the last few days I am getting over 5 password reset emails a day. I think someone...

  • Regular
  • Plan Premium Country UK   Device Various - Including desktop HP PC, iPhone 6s Plus, Samsung Galaxy Operating System (iOS, Windows 10 : latest versions)   My Question or Issue For...
  • atulr
  • Regular
  • 1362 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1362 Views
  • 2 replies
  • 0 likes

I cant log in to my account

I have an account called ozgeyilgur which is premium. However I forgot my password and I dont remember which mail I used to create it so I tried to log in to all my mails but there seems to be the one that I cant open and I think that one is the emai...

  • Visitor
  • I have an account called ozgeyilgur which is premium. However I forgot my password and I dont remember which mail I used to create it so I tried to log in to all my mails but there seems to be the on...
  • kejt_
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 369 Views
  • 1 replies
  • 0 likes

Arbitration Process Failure

Last month I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of Spotify's Terms & Conditions for Gift Cards, which you can read here:http...

  • Roadie
  • Last month I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of Spotify's Terms & ...
  • KossB
  • Roadie
  • 697 Views
  • 1 replies
  • 0 likes
  • Account
  • 697 Views
  • 1 replies
  • 0 likes

[Bug/Hack] same song keeps interrupting my music

I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he said he “secured” my account. Even after that this on...

  • Visitor
  • I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he sa...
  • Billy-J
  • Spotify Star
  • 1050 Views
  • 1 replies
  • 5 likes
  • Security
  • 1050 Views
  • 1 replies
  • 5 likes

Solved!! Moving music to a new account

PlanPremium FamilyCountryUKDeviceNote 9 , iPhone XOperating SystemiOS 11, Android 9 My Question or IssueI currently have a premium Family plan but I am being offered a Spotify account as part of my new Mobile contract. I don't want to lose all my pla...

  • Regular
  • Plan Premium Family Country UK Device Note 9 , iPhone X Operating System iOS 11, Android 9   My Question or Issue I currently have a premium Family plan but I am being offered a Spotif...
  • Jose_M
  • Spotify Star
  • 879 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
    Unlimited
  • 879 Views
  • 4 replies
  • 0 likes

Multiple Users on a Tablet, How can I see who is logged in?

When I'm in the Android App I can't see what profile is active.We have three accounts on multiple devices and it's very unhandy not to see who is using a device.How can I see who is logged in right now? Thanks

  • Casual Listener
  • When I'm in the Android App I can't see what profile is active. We have three accounts on multiple devices and it's very unhandy not to see who is using a device. How can I see who is logged in rig...
  • Billy-J
  • Spotify Star
  • 542 Views
  • 3 replies
  • 0 likes
  • Account
  • 542 Views
  • 3 replies
  • 0 likes

Solved!! Restore Account Access

PlanPremiumCountryGermany My Question or IssueI am asking the following question for a friend of mine. My friend signed up for Spotify using his Facebook account a few years ago. Unfortunately he lost access to his Facebook account when he lost acces...

  • Newbie
  • Plan Premium Country Germany   My Question or Issue I am asking the following question for a friend of mine.   My friend signed up for Spotify using his Facebook account a few years...
  • Billy-J
  • Spotify Star
  • 967 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 967 Views
  • 1 replies
  • 0 likes

Question about starting a label account

Hello, I have been seeing many label accounts with a person's name (not a company for example) making compilation albums and sharing them on Spotify. Those people aren't artists, makers nor anything like that, at least most of them aren't.There are a...

  • Newbie
  • Hello,   I have been seeing many label accounts with a person's name (not a company for example) making compilation albums and sharing them on Spotify. Those people aren't artist...
  • Luan
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 203 Views
  • 1 replies
  • 0 likes

Cambiar país

Hola , yo hace 1 mes escuchaba una cancion que se llamaba Hit Em Up , soy de colombia , y no se porque se me quito de la playlist y ya no me aparece , entonces la busque y me aparecio una version muy mala , no es la Hit em up de antes , entonces cuan...

  • Visitor
  • Hola , yo hace 1 mes escuchaba una cancion que se llamaba Hit Em Up , soy de colombia , y no se porque se me quito de la playlist y ya no me aparece  , entonces la busque y me aparecio una versi...
  • Luan
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

Changing song after playing just half

When I'm playing a playlist only the half song is playing, than it changes to the next song and play i half way and so it goes on.I've tried to restart the app, log out and log in. I have the latest version of spotify. I have tried on samsung, huawei...

  • Visitor
  • When I'm playing a playlist only the half song is playing, than it changes to the next song and play i half way and so it goes on. I've tried to restart the app, log out and log in. I have the lates...
  • badumtss
  • Composer
  • 797 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 797 Views
  • 1 replies
  • 0 likes

Customer Service.

I am looking to speak with someone on the phone with my unique situation. I'm looking for information on my family plan.

  • Newbie
  • I am looking to speak with someone on the phone with my unique situation. I'm looking for information on my family plan. 
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Multiple account

PlanPremiumCountryTurkey My Question or Issueİm paying for 2 accounts at the same time but im using only one how can i learn what is the second accounts username from payment information (which i learn from my bank ofc)A help would be appreciated.

  • Visitor
  • Plan Premium Country Turkey     My Question or Issue İm paying for 2 accounts at the same time but im using only one how can i learn what is the second accounts username from payment...
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 198 Views
  • 1 replies
  • 0 likes

How to change the name?

Hi! I have a family account and it works just fine! But i would like to change my name (not username), the one you can see in the bottom left of the page when you open the web player. I looked everywhere, but i didn't found anything. Any suggestions?...

  • Visitor
  • Hi! I have a family account and it works just fine! But i would like to change my name (not username), the one you can see in the bottom left of the page when you open the web player. I looked everyw...
  • Billy-J
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 212 Views
  • 1 replies
  • 0 likes

Acounts

PlanFamily PremiumCountryUkDeviceVernee mix 2 and iPhone 5Operating System_My Question or IssueI am using two phones, one is an iPhone 5 and the Spotify works perfectly. On the iPhone I have lots of songs downloaded in my Liked Songs, on my vernee al...

  • Visitor
  • Plan Family Premium Country Uk Device Vernee mix 2 and iPhone 5 Operating System _ My Question or Issue I am using two phones, one is an iPhone 5 and the Spotify works perfectly. On the iPho...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Hacked, then premium and all songs deleted

Its feeling like I'm in a frustrating loop. I got an email from Spotify this morning telling me to change my password due to suspicious activity. I did. Then I tried to log back into my account (linked to my facebook also) and no matter what I change...

  • Visitor
  • Its feeling like I'm in a frustrating loop. I got an email from Spotify this morning telling me to change my password due to suspicious activity. I did. Then I tried to log back into my account (link...
  • Brunelicia
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 521 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for $2 via playstation

PlanPremiumCountryNew Zealand DevicePlaystation Operating SystemPlaystation My Question or IssueUnder the spotify website under premium after clicking on playstation premiums for $2 and signing in and linking account I cabt sign up, why?

  • Music Fan
  • Plan Premium Country New Zealand  Device Playstation  Operating System Playstation    My Question or Issue Under the spotify website under premium after clicking on play...
  • badumtss
  • Composer
  • 1018 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1018 Views
  • 3 replies
  • 0 likes

Artist's Page doesn't show

PlanPremiumCountryGermany Device(Macbook Pro mid 2015)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIt's not possible to access my Artist's Page "edition a Hörbücher"

  • Newbie
  • Plan Premium Country Germany   Device (Macbook Pro mid 2015) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue It's not possible to access my A...
  • Billy-J
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • Account
  • 412 Views
  • 1 replies
  • 0 likes