Can not login to spotify

[Samuel55]

Plan

Premium

Country

Netherlands

Device

Samsung s10

Operating System

Android

My Question or Issue

So i refunded my payment for this month and the next day I was logged off suddenly. I can not login since then. If i try to login it takes me to my email to verify and everytime i click it says link expired.

I try to login in to spotify website and I use the same username and password nothing happens. It says this username has no active account.

If this happens because of payment how can i restart subscription? Or what is the solution to login because I thought it would jump over to free spotify.

By the way, this is the second account I made to make this topic.

[Billy-J · Accepted solution]

Hey @Samuel55, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

[Samuel55]

Thanks for the quick answer but what am I supposed to do in the link you sent. I only see solutions which I have already tried. 

Some extra info, facebook login does not work, saying 'something went wrong'. Login with google account which is same email as facebook is saying 'email already registered login with username and password you set'. 

[Samuel55]

Nevermind. I started a chat trough email.. lets see and wait.

[Billy-J]

Hey @Samuel55, 

OK! Let me know how you get on 🙂