Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • benji28251
  • Visitor
  • 394018 Views
  • 940 replies
  • 107 likes
  • Account
  • 394018 Views
  • 940 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169946 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169946 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98622 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98622 Views
  • 68 replies
  • 10 likes

Trouble logging into my Spotify android mobile

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Robert_W
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

When I skip, the song doesn't play

So I like to play songs from my tablet over Bluetooth to my stereo. But everytime I skip a song the next song appears to play through, but there's no sound. I randomly click somewhere on the bar that shows how much if the song is playing and the song...

  • Visitor
  • So I like to play songs from my tablet over Bluetooth to my stereo. But everytime I skip a song the next song appears to play through, but there's no sound. I randomly click somewhere on the bar that...
  • alovelykink1
  • Visitor
  • 1411 Views
  • 2 replies
  • 1 likes
  • 1411 Views
  • 2 replies
  • 1 likes

Solved!! Spotify Unlimited

I accidently upgraded to spotify premium from the unlimited plan, how do I get it back? I do not wan't permium because I do not have spotify on my phone but I do not want the free version with adds. I was really enjouying the one I had but now I conn...

  • Casual Listener
  • I accidently upgraded to spotify premium from the unlimited plan, how do I get it back? I do not wan't permium because I do not have spotify on my phone but I do not want the free version with adds. ...
  • Muskar
  • Regular
  • 13108 Views
  • 54 replies
  • 5 likes
  • Account
    Subscription
    Unlimited
  • 13108 Views
  • 54 replies
  • 5 likes

Can't change my email address

PlanPremiumCountryUSA My Question or IssueMy email address is greyed out because I originally logged in through Facebook. I no longer have access to that address.

  • Visitor
  • Plan Premium Country USA   My Question or Issue My email address is greyed out because I originally logged in through Facebook. I no longer have access to that address.  
  • Billy-J
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
  • 348 Views
  • 1 replies
  • 0 likes

Unable to change birthday

PlanFreeCountryUSADeviceDell XPS 15Operating SystemWindows 10 My Question or IssueEvery time I attempt to change my birthday, since it was accidentally made April 2nd instead of April 1st, it claims my profile is saved, but the date is still wrong. I...

  • Visitor
  • Plan Free Country USA Device Dell XPS 15 Operating System Windows 10   My Question or Issue Every time I attempt to change my birthday, since it was accidentally made April 2nd instead...
  • Luan
  • Spotify Star
  • 768 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 768 Views
  • 1 replies
  • 0 likes

Email change/ facebook change

PlanFreeOperating System(Windows 10) My Question or IssueI have opened an account about 2 years ago. connected to my Facebook and email but I have lost access to my email, cant change it from settings its unacessable when i click on email . Now i hav...

  • Newbie
  • Plan Free Operating System (Windows 10)   My Question or Issue I have opened an account about 2 years ago. connected to my Facebook and email but I have lost access to my email, cant chang...
  • Luan
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Connection

PlanFamily PremiumCountryTurkeyDeviceIphone 6s+, Windows PC, Windows LaptopOperating SystemiOS 13, Windows 10 My Question or IssueI originally planned to remove my facebook account from my spotify account however as I discovered later that if an acco...

  • Casual Listener
  •   Plan Family Premium Country Turkey Device Iphone 6s+, Windows PC, Windows Laptop Operating System iOS 13, Windows 10   My Question or Issue I originally planned to remove my fa...
  • Luan
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • Other
  • 391 Views
  • 1 replies
  • 0 likes

Problem loging in

Hi i have problem logging in. When i enter my email and password it gives an error and says youre off line while im not. And when i ask for verifing me by email when i tap on the link ro log in it goes through the app but cant log in. My friend had t...

  • Casual Listener
  • Hi i have problem logging in. When i enter my email and password it gives an error and says youre off line while im not. And when i ask for verifing me by email when i tap on the link ro log in it go...
  • Luan
  • Spotify Star
  • 593 Views
  • 3 replies
  • 0 likes
  • Account
  • 593 Views
  • 3 replies
  • 0 likes

how to stop others that use the same network that i use from using my spotify account

PremiumCountrysaudi arabiaDevicedesktop, Operating System( Windows 10) My Question or Issuehi, i use spotify on my desktop pc and i notice that there are couple of devices who are using my account which i didn't log into and im guessing that its beca...

  • Newbie
  •   Premium Country saudi arabia Device desktop,  Operating System ( Windows 10)   My Question or Issue hi, i use spotify on my desktop pc and i notice that there are couple of...
  • Robert_W
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 647 Views
  • 1 replies
  • 0 likes

premium family account not working

hi, I have signed up to the spotify premium family and trying to send out an invite to my wife, she inputs the correct address but it keeps saying she needs to be in the same country - even though we ARE in the same country and living at the same add...

  • Newbie
  • hi, I have signed up to the spotify premium family and trying to send out an invite to my wife, she inputs the correct address but it keeps saying she needs to be in the same country - even though we...
  • Robert_W
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 316 Views
  • 1 replies
  • 0 likes

cannot update profile info including the country

PlanPremiumCountrySouth AfricaDevicelaptopOperating SystemWindows 7 My Question or IssueI have problems updating my profile information. On the "edit profile" information, everything is grayed out and cannot be updated.I think I have initially create...

  • Newbie
  • Plan Premium Country South Africa Device laptop Operating System Windows 7   My Question or Issue I have problems updating my profile information.  On the "edit profile" informati...
  • Emilia_8
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
  • 250 Views
  • 1 replies
  • 0 likes

Appearing Facebook account is not the same as the one I used to create my Spotify account

PlanPremiumCountryCanadaDeviceSamsung Galaxy A8, Desktop AppOperating SystemWindows 10, Android 9 My Question or IssueI created my Spotify account with my own Facebook account. However, someday, my ex-girlfriend was using it from her cellphone and it...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy A8, Desktop App Operating System Windows 10, Android 9   My Question or Issue I created my Spotify account with my own Facebook accoun...
  • 202 Views
  • 0 replies
  • 0 likes
  • Account
  • 202 Views
  • 0 replies
  • 0 likes

It doesn't seem to be easy to change accounts within Duo plan

PlanFree/Premium duoCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to easily switch which account I'm using from the home screen without loggin...

  • Casual Listener
  • Plan Free/Premium duo Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I c...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 347 Views
  • 1 replies
  • 0 likes

change country

Hello! Spotify will not let me change my country in the settings. I live in Vietnam, every time I enter the Hanoi postal code it says code invalid. It also isn't working because it says my country doesn't match my payment method because it is a Canad...

  • Visitor
  • Hello!   Spotify will not let me change my country in the settings. I live in Vietnam, every time I enter the Hanoi postal code it says code invalid. It also isn't working because it says my c...
  • Emilia_8
  • Community Legend
  • 520 Views
  • 3 replies
  • 0 likes
  • Account
  • 520 Views
  • 3 replies
  • 0 likes

I just released a single, but the spotify artist app won't let me claim my artist profile.

When I search for my name on the artist app it does not appear. However, it does appear on spotify. I have not been able to claim it.

  • Visitor
  • When I search for my name on the artist app it does not appear. However, it does appear on spotify. I have not been able to claim it.
  • Luan
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
  • 338 Views
  • 1 replies
  • 0 likes

lost premium account

PlanPremiumCountryUS Operating SystemWindows 10 My Question or Issuei have an account that is connected to a deleted facebook account that didn't have a password or anything and it's premium so i'll be charged until it is deleted.

  • Visitor
  • Plan Premium Country US   Operating System Windows 10   My Question or Issue i have an account that is connected to a deleted facebook account that didn't have a password or anythi...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 302 Views
  • 1 replies
  • 0 likes

Is it possible to link a verified artists to my personal account?

I would like to be able to log into Spotify under my verified artist name. Do I need to create a seperate account for this to work? If so how may I do this - I haven't found a way so far? Thank you.

  • Casual Listener
  • I would like to be able to log into Spotify under my verified artist name. Do I need to create a seperate account for this to work? If so how may I do this - I haven't found a way so far?   Th...
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 283 Views
  • 1 replies
  • 0 likes

How to apply Samsung 6 mth. Premium service.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium
  • 269 Views
  • 1 replies
  • 0 likes

Facebook profile name and pic missing?

I briefly deactivated my FB account, and since reactivating it, my FB name and pic don't display on Spotify, although everything else appears fine - e.g. I can still see playlists, friend activity etc.I'm a Premium subscriber and this is happening on...

  • Casual Listener
  • I briefly deactivated my FB account, and since reactivating it, my FB name and pic don't display on Spotify, although everything else appears fine - e.g. I can still see playlists, friend activity et...
  • knowle_deayton
  • Casual Listener
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 294 Views
  • 1 replies
  • 0 likes

Username randomly changed

I logged into Spotify ten minutes ago to look something up, and I saw my username was changed to "tc7z70y5wm3fzuudurekoai1p" and I don't know what to do. I tried linking my Facebook profile to see if that changed anything, but it didn't. I am now uns...

  • Newbie
  • I logged into Spotify ten minutes ago to look something up, and I saw my username was changed to "tc7z70y5wm3fzuudurekoai1p" and I don't know what to do. I tried linking my Facebook profile to see if...
  • Billy-J
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 570 Views
  • 1 replies
  • 0 likes