Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2 weeks ago
Meghanleegill
Casual Listener
4813 Views
1 replies
9 likes
Security

4813 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Ryankewley
Newbie
466842 Views
976 replies
111 likes
Account

466842 Views
976 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1206156 Views
119 replies
117 likes
Account

1206156 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
114880 Views
72 replies
12 likes
Account
Login
Premium

114880 Views
72 replies
12 likes

Superuser Contribution Can't change my country!

I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, but now that I'm back at Hungary, I want it back, but...

MarciGalusz
Casual Listener
I started my premium in Hungary, but I needed to go back to Serbia, while I was there, my card expired so I changed my payment method to a Serbian card so I needed to change the country to Serbia, bu...
2021-05-27 7:46:12 PM
2021-05-29 1:32:18 AM
CarlosE
Moderator
741 Views
3 replies
0 likes
Account

741 Views
3 replies
0 likes

Can’t select a image for profile picture

I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the photo is like grayed out and unclickable. I tried it wi...

GoldenTalos
Newbie
I’m using the web player on safari and I wanted to change my profile picture. It only lets me grab a pic from files instead of photos, so I saved my picture to files. But when I click files, the phot...
2021-05-27 6:03:03 PM
2021-05-28 6:18:38 PM
OneByBoo
Roadie
634 Views
1 replies
1 likes
Account

634 Views
1 replies
1 likes

Superuser Contribution Cannot change the credit card on a new country

Plan: PremiumCountry: Ireland/Spain My Question or IssueHi!I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. I have followed the steps here for Premium accounts: https://support.spoti...

Diegakker
Casual Listener
Plan: Premium Country: Ireland/Spain My Question or Issue Hi! I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. &nbsp...
2021-05-26 8:44:38 PM
2021-05-27 5:12:17 PM
CarlosE
Moderator
379 Views
3 replies
0 likes
Account
Premium
Subscription

379 Views
3 replies
0 likes

Facebook won't re-link to my account?

Plan: Spotify Premium & HuluSpotify Premium Country: United States Device: iPhone and Macbook ProOperating System: macOS Catalina 10.15.2 My Question or Issue:About a month ago, Facebook seemed to disconnect from my Spotify, and now I am back to my o...

j98oc
Newbie
Plan: Spotify Premium & Hulu Spotify Premium Country: United States Device: iPhone and Macbook Pro Operating System: macOS Catalina 10.15.2 My Question or Issue: ...
2021-05-26 4:33:50 PM
2021-05-26 9:57:52 PM
Solomoncarlson
Casual Listener
454 Views
2 replies
0 likes
Account

454 Views
2 replies
0 likes

Can't change my account location / payment method

Hi! I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly. I'm having a premium (family) account. Old (current) payment method: Swi...

i_99x-zcq2k
Newbie
Hi! I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly. I'm...
2021-05-25 10:22:24 AM
2021-05-26 9:58:31 AM
Maxim
Spotify Star
901 Views
1 replies
0 likes
Account
Other
Premium

901 Views
1 replies
0 likes

Solved!!Superuser Contribution can’t join premium duo - error message appears

hi there, I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address. During past days I tried to join this invitation a lot of times, used different devices (mac, windows pc...

pavlo_kolesnyk
Casual Listener
hi there, I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address. During past days I tried to join th...
2021-05-21 5:02:08 PM
2021-05-25 12:39:13 PM
Alex
Spotify Legend
2413 Views
3 replies
0 likes
Premium

2413 Views
3 replies
0 likes

stole

Sorum veya Sorunum. kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı yok diyorlar lütfen yardım et

Crsd1
Visitor
Sorum veya Sorunum. kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı...
2021-05-23 12:04:47 AM
2021-05-24 6:46:50 PM
Billy-J
Spotify Star
413 Views
1 replies
0 likes
Account
Login
Security

413 Views
1 replies
0 likes

Daily stats in Spotify for Artists taking longer than usual to update

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it refreshed closer to 7pm ET, and on Saturday it didn...

UnoMusico
Regular
In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it ...
2021-05-23 12:29:53 AM
2021-05-24 6:44:39 PM
Billy-J
Spotify Star
2197 Views
1 replies
1 likes
Account

2197 Views
1 replies
1 likes

Superuser Contribution LOGIN PROBLEMS AND PLAYBACK ON LAPTOP PROBLEMS

ERROR WHEN TRYING TO POST THIS 37FF74E2PremiumUSAiPhone 11TWO ISSUES:1). Music stops playing after 2-3 songs when listening on my MacBook.2). I did what was suggested here and signed out of everything, now I am not able to login on my phone. When I t...

Hobo727
Casual Listener
ERROR WHEN TRYING TO POST THIS 37FF74E2 Premium USA iPhone 11 TWO ISSUES: 1). Music stops playing after 2-3 songs when listening on my MacBook. 2). I did what was suggested here and signed...
2021-05-23 9:30:04 PM
2021-05-24 10:25:12 AM
Jeremy
Spotify Legend
674 Views
3 replies
0 likes
Account
Login
Premium

674 Views
3 replies
0 likes

Superuser Contribution My underage sister can't register an account despite meeting age requirements

Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a problem, because my '07 sister turned 13 last year... and she still can't ma...

ziemek99
Newbie
Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a probl...
2021-05-23 6:19:21 PM
2021-05-24 9:26:31 AM
Alex
Spotify Legend
381 Views
1 replies
1 likes
Account

381 Views
1 replies
1 likes

Superuser Contribution Can't update payment method when changing country

PlanPremiumCountryGermany (currently)Device(Samsung Galaxy Note 10 Lite )Operating System(Android, Windows 10) My Question or IssueI just recently found out, that Spotify became available in Georgia, where I have been living for two years now. natura...

luka754
Newbie
Plan Premium Country Germany (currently) Device (Samsung Galaxy Note 10 Lite ) Operating System (Android, Windows 10) My Question or Issue I just recently found out, that Spotify bec...
2021-05-23 10:56:23 AM
2021-05-23 11:02:48 PM
Novy
Moderator
370 Views
1 replies
0 likes
Account

370 Views
1 replies
0 likes

Solved!! Still waiting for profile to be verified

8 weeks ago I applied for a verified profile for Graspop Metal Meeting, the music festival I work for. The process would take about 4 to 6 weeks, but after 8 weeks the profile still hasn't been verified. Is there a way to find out if they are working...

Leewn
Regular
8 weeks ago I applied for a verified profile for Graspop Metal Meeting, the music festival I work for. The process would take about 4 to 6 weeks, but after 8 weeks the profile still hasn't been verif...
2015-01-05 8:55:44 PM
2021-05-23 6:54:54 PM
Tonandhiswings
Visitor
5878 Views
14 replies
0 likes
Account
Other

5878 Views
14 replies
0 likes

Spotify Family and Spotify Connect with Denon HEOS speakers

I all, does anyone have an answer for me regarding the following. Currentlyt we have 3 members of the household, 2 separate Spotify Premium accounts and a Tidal account. IF i upgrade to Spotify Family for the household, will all members be able to pl...

Juste667
Newbie
I all, does anyone have an answer for me regarding the following. Currentlyt we have 3 members of the household, 2 separate Spotify Premium accounts and a Tidal account. IF i upgrad...
2017-12-26 1:28:44 PM
2021-05-21 8:23:20 PM
DeeJaWue
Regular
2937 Views
3 replies
0 likes

2937 Views
3 replies
0 likes

Superuser Contribution Help me with the mess i made

I have publicated my music with two artist names under distrokid and I have one account but i'd like to merge all the music i've posted in only one artist name and account. The artist name i see in my account is Enrico Ubccs Bolgan, the other artist ...

user-removed
Visitor
I have publicated my music with two artist names under distrokid and I have one account but i'd like to merge all the music i've posted in only one artist name and account. The artist name i see in m...
2021-02-28 3:34:17 PM
2021-05-21 4:20:31 PM
Jeremy
Spotify Legend
1012 Views
6 replies
0 likes
Account
Login

1012 Views
6 replies
0 likes

Solved!! Error auth code:2

PlanCurrently freeCountryUK DevicePC Windows/Linux, AndroidOperating SystemWindows 10/Manjaro, Android n/a My Question or IssueHi,I was lsitening to spotify earlier today, a little later I switched to another PC and got the error "The username or pas...

Ephinum
Newbie
Plan Currently free Country UK Device PC Windows/Linux, Android Operating System Windows 10/Manjaro, Android n/a My Question or Issue Hi, I was lsitening to spotify earl...
2021-05-21 1:21:11 AM
2021-05-21 2:53:30 AM
Billy-J
Spotify Star
5403 Views
1 replies
0 likes
Account
Login

5403 Views
1 replies
0 likes

Superuser Contribution broken login experience on iphone

PlanPremiumCountryUSADeviceiPhone SEOperating Systemios 14.5.1 My Question or IssueI replaced my iphone SE and restored from backup. All my other apps remembered my login info, except for Spotify. I didn't remember my password, so I tried the Login w...

Xanderstein
Visitor
Plan Premium Country USA Device iPhone SE Operating System ios 14.5.1 My Question or Issue I replaced my iphone SE and restored from backup. All my other apps remembered my login inf...
2021-05-19 5:04:42 PM
2021-05-20 8:54:03 AM
Ivan
Spotify Legend
500 Views
1 replies
0 likes
Login

500 Views
1 replies
0 likes

Superuser Contribution Can't create a new account on web page

Plan PremiumCountryItaly DevicePCOperating SystemWindows 10/Chrome My Question or IssueI was trying to create an account on Chrome/Mozilla on Windows 10, I fill up everything but once you hit subscribe, it goes back to a vanilla empty registration pa...

Ilovetohelp234
Regular
Plan Premium Country Italy Device PC Operating System Windows 10/Chrome My Question or Issue I was trying to create an account on Chrome/Mozilla on Windows 10, I fill up ...
2021-05-11 4:04:58 PM
2021-05-19 6:53:16 PM
CarlosE
Moderator
612 Views
3 replies
0 likes
Account
Free

612 Views
3 replies
0 likes

Superuser Contribution i want my account back, but i have no idea how???

Hello, i have probleme and have no idea where to go to so i thought i try it here *help* So i had a free account and then my boyfriend and i did a family account together so i got a preiu update. Then we broke up and when i tried to log in my account...

nadine-2
Newbie
Hello, i have probleme and have no idea where to go to so i thought i try it here *help* So i had a free account and then my boyfriend and i did a family account together so i g...
2021-05-19 3:41:41 AM
2021-05-19 4:38:36 PM
Alex
Spotify Legend
492 Views
1 replies
0 likes
Account

492 Views
1 replies
0 likes

Superuser Contribution I can't login on specific account on WIN10 app, when other account works normally

PlanPremium FamilyCountryPoland After one of the updates i've got problem to log in to my account on my pc app. Also my account user name changed to string of characters and numbers. I've tried reinstalling the app, but it didn't work. Then i made br...

VonJeger
Visitor
Plan Premium Family Country Poland After one of the updates i've got problem to log in to my account on my pc app. Also my account user name changed to string of characters and numbers. I...
2021-05-18 6:52:21 PM
2021-05-19 9:48:59 AM
Jeremy
Spotify Legend
432 Views
1 replies
0 likes
Account
Login
Premium
Security

432 Views
1 replies
0 likes

Superuser Contribution How do I cancel a subscription for someone with Alzheimers when we don't know email, ID or password

My father-in-law has a $9.99/month Spotify subscription, which he hasn't used in at least a year. He has Alzheimers and Parkinson's. Recently my wife (his daughter and I put him in a nursing home. We want to cancel his account/subscription but we don...

Jsalsini
Visitor
My father-in-law has a $9.99/month Spotify subscription, which he hasn't used in at least a year. He has Alzheimers and Parkinson's. Recently my wife (his daughter and I put him in a nu...
2021-05-15 8:24:18 PM
2021-05-16 11:41:04 AM
Alex
Spotify Legend
454 Views
1 replies
0 likes
Account

454 Views
1 replies
0 likes

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