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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282672 Views
  • 830 replies
  • 88 likes
  • Account
  • 282672 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134223 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134223 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76201 Views
  • 63 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76201 Views
  • 63 replies
  • 9 likes

Solved!! Cannot see account page on artist.spotify (chromebook)

PlanPremiumCountryNetherlandsDeviceChromebook ideapad S330Operating SystemChrome OS My Question or Issue When I log in to Spotify for Artists, I get to the main page. However, when I click on account name > My AccountWhich directs to "https://artists...

  • Casual Listener
  • Plan Premium Country Netherlands Device Chromebook ideapad S330 Operating System Chrome OS   My Question or Issue   When I log in to Spotify for Artists, I get to the main page. ...
  • StrayBullets
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 507 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't get someone to stop logging into my account

PlanPremiumCountryUSADeviceiPhone 7 My Question or IssueI've changed my passwords to everything Spotify and someone named Rick is still using my Spotify. Deleting my playlists, adding theirs. If it's not fixed in the next couple of days I'm going to ...

  • Newbie
  • Plan Premium Country USA Device iPhone 7   My Question or Issue I've changed my passwords to everything Spotify and someone named Rick is still using my Spotify. Deleting my playlists, a...
  • S1lentum
  • Casual Listener
  • 1184 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Security
  • 1184 Views
  • 7 replies
  • 1 likes

Solved!! Why me and my friends can't find my profile?

Hello Guys! A few weeks ago I noticed that when my friends try to find my profile it didn't show up any more. The same when I was searching for my name. (We tried it with iMac and iPhones) It drives me crazy. I already checked if I'm in a "Private Se...

  • Music Fan
  • Hello Guys!   A few weeks ago I noticed that when my friends try to find my profile it didn't show up any more. The same when I was searching for my name. (We tried it with iMac and iPhones) I...
  • OneByBoo
  • Community Legend
  • 680 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 680 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot create account with icloud email address

PlanFamilyCountryCanadaDeviceAnyOperating SystemAny My Question or IssueI am trying to create a spotify account for my son, who only has an icloud email address. Every time I try and complete the form, do the reCaptcha, then hit create account, it ju...

  • Newbie
  • Plan Family Country Canada Device Any Operating System Any   My Question or Issue I am trying to create a spotify account for my son, who only has an icloud email address. Every time I...
  • Mario
  • Spotify Legend
  • 695 Views
  • 2 replies
  • 0 likes
  • Account
  • 695 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem on the APP and Program initialization: Email or Password incorrect

PlanPremium CountryBrazil DeviceIphone X Operating SystemiOS 10 and Windows 10 Pro X64 My Question or IssueMy problem happens both on IPHONE and WINDOWS PROGRAM. Every time I close the APP/Program and open again, it says EMAIL or LOGIN are incorrect,...

  • Casual Listener
  • Plan Premium   Country Brazil   Device Iphone X   Operating System iOS 10 and Windows 10 Pro X64   My Question or Issue My problem happens both on IPHONE and WIN...
  • Mario
  • Spotify Legend
  • 374 Views
  • 3 replies
  • 0 likes
  • Login
  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Brani spariti da playlist

Salve a tutti, mi scuso e scrivo in italiano. Stamattina mentre rimuovevo UN brano dalla mia playlist personale, attiva dal 2010 e con più di 400 brani salvati, la playlist si è aggiornata e sono rimasti solo 5 brani. Poichè è impossibile eliminare p...

  • Visitor
  •   Salve a tutti,  mi scuso e scrivo in italiano. Stamattina mentre rimuovevo UN brano dalla mia playlist personale, attiva dal 2010 e con più di 400 brani salvati, la playlist si è aggior...
  • Mario
  • Spotify Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • Account
  • 534 Views
  • 1 replies
  • 0 likes

Solved!! blacklisted countries

Hello,where can I see a list of countries where your product is not available?https://4kpornindex.com/

  • Visitor
  • Hello, where can I see a list of countries where your product is not available? https://4kpornindex.com/
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Other
  • 296 Views
  • 1 replies
  • 0 likes

Problems with connection to car Bluetooth system

Plan PremiumCountry Ireland Device Operating System Android 9 My Question or IssueI am having recurring problems with my Spotify playing through my car Bluetooth system. It works for a few weeks then stops, and has not worked now for almost a month. ...

  • Casual Listener
  • Plan  Premium Country Ireland   Device   Operating System  Android 9   My Question or Issue I am having recurring problems with my Spotify playing through my car Bl...
  • CaitrionaNic
  • Casual Listener
  • 630 Views
  • 2 replies
  • 0 likes
  • Account
  • 630 Views
  • 2 replies
  • 0 likes

Solved!! Can I transfer my "Liked songs" to another account?

My Question or IssueMy username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", along with the playlists, from the facebook account to...

  • Casual Listener
  • My Question or Issue My username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", a...
  • desencaixa
  • Casual Listener
  • 53274 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 53274 Views
  • 2 replies
  • 0 likes

Solved!! Deleting Account and Recreating

Earlier today I deleted my Spotify account to change the username. I went to create a new account with the old email and it said that the email was taken, even though I just deleted the account. I had to use a different account to do this, but I was ...

  • Visitor
  • Earlier today I deleted my Spotify account to change the username. I went to create a new account with the old email and it said that the email was taken, even though I just deleted the account. I ha...
  • Brunelicia
  • Community Legend
  • 1023 Views
  • 1 replies
  • 0 likes
  • Account
  • 1023 Views
  • 1 replies
  • 0 likes

Someone has taken over my account

Someone has taken over my account. What can i do to stop it? I tried all the steps written in the community and it keeps happenning.

  • Visitor
  • Someone has taken over my account. What can i do to stop it? I tried all the steps written in the community and it keeps happenning.
  • Emilia_8
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 280 Views
  • 1 replies
  • 0 likes

Alexa app linking issue

PlanPremium familyCountrySwedenDeviceiPhone XOperating Systemios 10 My Question or IssueHi, since yesterday when I have set up Alexa I cannot link it with spotify from the alexa app. I have already looked at some asnwers about this issue but without ...

  • Visitor
  • Plan Premium family Country Sweden Device iPhone X Operating System ios 10   My Question or Issue Hi, since yesterday when I have set up Alexa I cannot link it with spotify from the al...
  • Jose_M
  • Spotify Star
  • 458 Views
  • 1 replies
  • 1 likes
  • Account
  • 458 Views
  • 1 replies
  • 1 likes

Superuser Contribution 2 accounts: one free on spotify, one premium with Facebook, the last has been deleted...

PlanFree & PremiumCountryFrance DevicePC & AndroidOperating SystemPC: linux My Question or IssueI had 2 accounts: one free on spotify (fberteau), one premium with Facebook (*snip*).The last has been deleted so I can't break the link but my payments c...

  • Newbie
  • Plan Free & Premium Country France   Device PC & Android Operating System PC: linux   My Question or Issue I had 2 accounts: one free on spotify (fberteau), one premium w...
  • Petya
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • Account
  • 448 Views
  • 1 replies
  • 0 likes

Solved!! forgot password, no email access

PlanFamily PremiumCountryUKDeviceiphone XROperating SystemIOS10My Question or Issue I'm trying to help my son, who is part of my family subscription get Spotify on his new phone. He has forgotten his password and does not have access to the email add...

  • Newbie
  • Plan Family Premium Country UK Device iphone XR Operating System IOS10 My Question or Issue   I'm trying to help my son, who is part of my family subscription get Spotify on his new ...
  • user-removed
  • Not applicable
  • 71120 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 71120 Views
  • 2 replies
  • 0 likes

Superuser Contribution An email change to an existing account that was on another account

PlanFreeCountryFinlandDeviceLenovo IdeaPad S145-14IWLOperating SystemWindows 10 My Question or IssueI deleted my other username.Now I would like to change my email address to my current account, which was in a closed account. Is this possible?

  • Newbie
  • Plan Free Country Finland Device Lenovo IdeaPad S145-14IWL Operating System Windows 10   My Question or Issue I deleted my other username. Now I would like to change my email address ...
  • Petya
  • Community Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution somehow my family sub got dissolved? and now i paid double

my family members told me they were kicked out of the familyplan. i went on spotify and saw i wasnt on premium anymore so i paid for a new family plan. but then i looked on my bankstats and I did pay for it. so now i paid double. how can i get my mon...

  • Newbie
  • my family members told me they were kicked out of the familyplan. i went on spotify and saw i wasnt on premium anymore so i paid for a new family plan. but then i looked on my bankstats and I did pay...
  • Petya
  • Community Legend
  • 275 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 275 Views
  • 2 replies
  • 0 likes

Family Premium

Recently upgraded my account to spotify family premium and am trying to get my wife's account on our family one. I went to her phone and signed into mine without knowing this was wrong, and have since created her a spotify free account. Now when I se...

  • Visitor
  • Recently upgraded my account to spotify family premium and am trying to get my wife's account on our family one. I went to her phone and signed into mine without knowing this was wrong, and have sinc...
  • Bittencourt
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
  • 334 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Gift Cards and Taxes?

In areas of the US where there are taxes for Spotify Premium, which Spotify Gift Card will pay the monthly bill and taxes and fees or is a credit/debit card required to pay taxes on Spotify? I prefer paying for Spotify with cash! Are taxes charged at...

  • Casual Listener
  • In areas of the US where there are taxes for Spotify Premium, which Spotify Gift Card will pay the monthly bill and taxes and fees or is a credit/debit card required to pay taxes on Spotify?  I ...
  • Peter
  • Spotify Legend
  • 2156 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 2156 Views
  • 4 replies
  • 0 likes

Superuser Contribution Security Breach - February 10th, 2019

Shortly after February 10th I recieved a notification that somebody had attempted to login to my Facebook. It was location blocked. At the time I hadn't thought much of it, changed my information and carried on. I generally used different passwords f...

  • Casual Listener
  • Shortly after February 10th I recieved a notification that somebody had attempted to login to my Facebook. It was location blocked. At the time I hadn't thought much of it, changed my information and...
  • Platvis
  • Casual Listener
  • 4681 Views
  • 10 replies
  • 3 likes
  • Account
    Security
  • 4681 Views
  • 10 replies
  • 3 likes

Superuser Contribution No password reset email

PlanPremiumCountryUKDeviceHuawei somethingOperating SystemAndroidMy Question or IssueI have a friend who wants to cancel the premium but can't remember his password. When he enters his email to reset it, it says that the email is sent. However, it do...

  • Casual Listener
  • Plan Premium Country UK Device Huawei something Operating System Android My Question or Issue I have a friend who wants to cancel the premium but can't remember his password. When he enters ...
  • Peter
  • Spotify Legend
  • 413 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 413 Views
  • 3 replies
  • 0 likes