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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422536 Views
  • 965 replies
  • 108 likes
  • Account
  • 422536 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187161 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187161 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103767 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103767 Views
  • 70 replies
  • 10 likes

I was getting premium but not impressed with changing my password suspicious activity

I have received twice this month an email one I deleted thinking it was phishing and one today in my in box in less than 5 weeks saying Spotify has deleted my password due to suspicious activity .signing out of all devices smart TVs Sonos speakers Ap...

  • Regular
  • I have received twice this month an email one I deleted thinking it was phishing and one today in my in box in less than 5 weeks saying Spotify has deleted my password due to suspicious activity .sig...
  • Caligulacabbage
  • Regular
  • 467 Views
  • 2 replies
  • 0 likes
  • Account
  • 467 Views
  • 2 replies
  • 0 likes

Banka hesabımdan benim olmayan spotify premium parası çekiliyor

Merhaba benim bilmediğim bir hesapdan her ay 17,99 TL Spotify premium parası çekilmeye çalışılıyor lütfen yardımcı olur musunuz?

  • Visitor
  • Merhaba benim bilmediğim bir hesapdan her ay 17,99 TL Spotify premium parası çekilmeye çalışılıyor lütfen yardımcı olur musunuz?
  • OneByBoo
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 383 Views
  • 1 replies
  • 0 likes

Email change

HelloI wanted to change my email adress.Since I logged into Spotify using Facebook account, I can't change it and I'm not using current oneHow am I suppose to modify it to the one I'm using?

  • Casual Listener
  • Hello I wanted to change my email adress. Since I logged into Spotify using Facebook account, I can't change it and I'm not using current one How am I suppose to modify it to the one I'm using?
  • OneByBoo
  • Roadie
  • 611 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 611 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Friend List

PlanPremiumCountryUSDeviceXPS 15Operating SystemWindows 10My Question or IssueHello! I seem to be having an issue with connecting to Facebook. I went through the process many times, however no success. I clicked connect to Facebook, I logged in, and ...

  • Casual Listener
  • Plan Premium Country US Device XPS 15 Operating System Windows 10 My Question or Issue Hello! I seem to be having an issue with connecting to Facebook. I went through the process many times,...
  • _Matt___
  • Casual Listener
  • 746 Views
  • 4 replies
  • 0 likes
  • Account
  • 746 Views
  • 4 replies
  • 0 likes

Superuser Contribution Wrapped 2020

Plan/PremiumCountryCanadaDevice iphone 11promax/iphone SE/One plus 7proT)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Ios 14/2-latest android version My Question or IssueMy personal Spotify wrapped 2020 doesn't show up Not at all.i can see ...

  • Casual Listener
  • Plan /Premium Country Canada Device   iphone 11promax/iphone SE/One plus 7proT) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Ios 14/2-latest android version  My Q...
  • Elena
  • Moderator
  • 391 Views
  • 1 replies
  • 1 likes
  • Account
  • 391 Views
  • 1 replies
  • 1 likes

Unknown people using my account

DeviceDesktopOperating SystemWindows 10 My Question or IssueMy account has been hacked and other people are playing music on it and adding songs that I don't listen to to my library. It says that there's someone else listening on another device in my...

  • Newbie
  • Device Desktop Operating System Windows 10   My Question or Issue My account has been hacked and other people are playing music on it and adding songs that I don't listen to to my library....
  • Billy-J
  • Spotify Star
  • 950 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 950 Views
  • 1 replies
  • 0 likes

[Mobile] Não consigo ver as letra de nenhuma música

Eu comparei com outros usuários a mesma música e só o meu dispositivo não tem a letra. E está na última versão disponível que é: 8.5.86.739

  • Newbie
  • Eu comparei com outros usuários a mesma música e só o meu dispositivo não tem a letra. E está na última versão disponível que é: 8.5.86.739
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Superuser Contribution My nickname is seems different in the spotify.com

Today,I started a new duo premium with my sister and when I checked my account it says that you don't have any premium so then I checked the payment and subscription page it was saying that you have a premium account but the nickname was different. I...

  • Visitor
  • Today, I started a new duo premium with my sister and when I checked my account it says that you don't have any premium so then I checked the payment and subscription page it was saying that you hav...
  • Elena
  • Moderator
  • 477 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 477 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Display name change

Hello, I imagine this gets asked a lot but I couldn't find an answer so I'll ask myself. I have been using a free Spotify free plan for a while now and I really want to change my display name. However, when i go into my account to do it, the option "...

  • Casual Listener
  • Hello,  I imagine this gets asked a lot but I couldn't find an answer so I'll ask myself. I have been using a free Spotify free plan for a while now and I really want to change my display name....
  • Alex
  • Spotify Legend
  • 680 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 680 Views
  • 3 replies
  • 0 likes

New user interface

How do I start using the new UI? I don't have it yet but my girlfriend does and we're using the same computer?

  • Regular
  • How do I start using the new UI? I don't have it yet but my girlfriend does and we're using the same computer?
  • YER416
  • Regular
  • 529 Views
  • 3 replies
  • 0 likes
  • 529 Views
  • 3 replies
  • 0 likes

Confirmation of deletion request by deleting and/or anonymizing your personal data

PlanPremiumCountry UK My Question or IssueGot this email today and attached a screenshot of it. I have not deleted my account and have an active premium subscription.

  • Newbie
  • Plan Premium Country  UK   My Question or Issue Got this email today and attached a screenshot of it. I have not deleted my account and have an active premium subscription.
  • Billy-J
  • Spotify Star
  • 1135 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1135 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I stop spotify downloading songs

Plan Premium Country Finland Device Honor 10 Operating System Android Version 10 My Question or Issue So I have limited storage and never anymore need the songs downloaded since I have a very strong 4G connection everywhere. So how can I disable spot...

  • Newbie
  •   Plan   Premium   Country   Finland   Device   Honor 10   Operating System   Android Version 10       My Question or Issue ...
  • Jeremy
  • Spotify Legend
  • 1078 Views
  • 1 replies
  • 0 likes
  • Account
  • 1078 Views
  • 1 replies
  • 0 likes

Offline Playlist not download

I cannot open the list I downloaded before when I am offline. It looks like it hasn't been downloaded. To fix this I have to restart the phone. I open spotify when I enter the subway and my what to see list is passive. then I reboot the phone my list...

  • Newbie
  • I cannot open the list I downloaded before when I am offline. It looks like it hasn't been downloaded. To fix this I have to restart the phone. I open spotify when I enter the subway and my what to s...
  • snollama2030
  • Visitor
  • 503 Views
  • 2 replies
  • 0 likes
  • music
  • 503 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify update to 1.1.47.684

PlanFree/PremiumCountry DevicePcOperating SystemWindows10My Question or Issuewhen the blue dot showed up in the top right I immediately clicked on it to update but when I restarted it didn't actually update and then after I went to the 3 dots in the ...

  • Music Fan
  •   Plan Free/Premium Country   Device Pc Operating System Windows10 My Question or Issue when the blue dot showed up in the top right I immediately clicked on it to update but when...
  • Mihail
  • Spotify Legend
  • 1178 Views
  • 4 replies
  • 0 likes
  • Other
  • 1178 Views
  • 4 replies
  • 0 likes

[iOS][Other] Change account of deceased

My significant other passed away and we used his account is there a way that I can put it under my name and email? I want to keep his music and account. However, I am a medical student and would qualify for the student premium and he would not.

  • Visitor
  • My significant other passed away and we used his account is there a way that I can put it under my name and email? I want to keep his music and account. However, I am a medical student and would qual...
  • Billy-J
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 439 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to remove unknown device

PlanPremiumCountryUnited StatesMy Question or IssueThere is an unknown PS4 listed in my devices. I have already clicked log out of all devices and changed my password but I would like the device removed. It is greyed out probably due to it being offl...

  • Visitor
  • Plan Premium Country United States My Question or Issue There is an unknown PS4 listed in my devices. I have already clicked log out of all devices and changed my password but I would like the d...
  • Peter
  • Spotify Legend
  • 3604 Views
  • 7 replies
  • 0 likes
  • Account
  • 3604 Views
  • 7 replies
  • 0 likes

Superuser Contribution I cant open my premium account

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A50sOperating SystemAndroid My Question or IssueI can't login to my premium account. Every time I try it, spotify can't seem to find my account. I linked it with my facebook but even that doesn't work...

  • Visitor
  •   Plan Premium Country Philippines Device Samsung Galaxy A50s Operating System Android    My Question or Issue I can't login to my premium account. Every time I try it, spot...
  • Jeremy
  • Spotify Legend
  • 954 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 954 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't login to my premium spotify account even after troubleshooting

Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android My Question or Issue I can't seem to login to my premium account. I've already tried logging in multiple times but it always says that account username and password ...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android   My Question or Issue I can't seem to login to my premium account. I've already tried lo...
  • Jeremy
  • Spotify Legend
  • 1109 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1109 Views
  • 3 replies
  • 0 likes

Solved!! Automatically logged out but only know my username

PlanPremiumCountryDenmark DeviceiPhone 11Operating SystemiOS 14.2 My Issue So I was automatically logged out on both the app on Iphone and open.spotify.com which are the methods I use for Spotify. Now, hours later I still have no idea how to retrieve...

  • Visitor
  • Plan Premium Country Denmark   Device iPhone 11 Operating System iOS 14.2   My Issue   So I was automatically logged out on both the app on Iphone and open.spotify.com whic...
  • MauriceMV
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Login
  • 472 Views
  • 1 replies
  • 0 likes

Dont get a password change email

Hey guys,a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is nothing in the spamfolder.PlanPremiumCountryGermanyD...

  • Regular
  • Hey guys, a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is...
  • Billy-J
  • Spotify Star
  • 732 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 732 Views
  • 6 replies
  • 0 likes