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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174255 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174255 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11539 Views
  • 6 replies
  • 11 likes
  • Security
  • 11539 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516784 Views
  • 986 replies
  • 113 likes
  • Account
  • 516784 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126236 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126236 Views
  • 74 replies
  • 12 likes

Spotify suddenly unusable in several ways.

PlanFreeDeviceHP Operating SystemWindows 10 My Question or IssueHi guys, not sure this is the right place but I couldnt find a nradom help topic; So for three weeks or so now I've had issues with my spotify which aren't going away.This seemingly happ...

  • Newbie
  • Plan Free Device HP  Operating System Windows 10   My Question or Issue Hi guys, not sure this is the right place but I couldnt find a nradom help topic;  So for three weeks o...
  • Benlee12123b
  • Composer
  • 695 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 695 Views
  • 2 replies
  • 0 likes

Being told my email is taken when it isn't

I'm trying to sign up for Spotify and I've been told that my email is taken. It isn't. I've asked for a password reset link multiple times but the email never arrives. I've tried generating one on my iPhone (12) and my MacBook. Could someone please a...

  • Visitor
  • I'm trying to sign up for Spotify and I've been told that my email is taken. It isn't. I've asked for a password reset link multiple times but the email never arrives. I've tried generating one on my...
  • Maxim
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not showing recently played artists option.

PlanFreeCountryIndia My Question or IssueI can't see the "show recently played artists" Option in my settings with which people can view my recently played artists on my profile. What can i do about it?

  • Newbie
  •   Plan Free Country India     My Question or Issue I can't see the "show recently played artists" Option in my settings with which people can view my recently played artists on...
  • AndresM
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 351 Views
  • 1 replies
  • 0 likes

Email change

If i change my email address does it affect my plan? I recently got Walmart+ and it gives you 6 months free spotify. I had to deactivate my account because it got hacked. I made an account with a different email. I know you have to wait 14 days to ch...

  • Visitor
  • If i change my email address does it affect my plan? I recently got Walmart+ and it gives you 6 months free spotify. I had to deactivate my account because it got hacked. I made an account with a dif...
  • Luke
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
  • 410 Views
  • 1 replies
  • 0 likes

How do I change email on android (pixel 6)?

PlanPremium familyCountryUSADevicePixel 6Operating SystemLatestMy Question or IssueWhen I install Spotify on my Pixel 6, somehow it gets my home email address. I am using my work email address for Spotify (our youngest is using my home email address,...

  • Visitor
  • Plan Premium family Country USA Device Pixel 6 Operating System Latest My Question or Issue When I install Spotify on my Pixel 6, somehow it gets my home email address.  I am using my w...
  • Luke
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • Premium
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Question about Family Plan when I'm subscribed with a giftcard

I want to start the Spotify Family Plan on my account, but I'm currently paying for premium through a giftcard. I canceled the Premium subscription I set up to renew after the giftcard ran out so I could change to a Family Plan but I need to know: wi...

  • Casual Listener
  • I want to start the Spotify Family Plan on my account, but I'm currently paying for premium through a giftcard. I canceled the Premium subscription I set up to renew after the giftcard ran out s...
  • Ver
  • Spotify Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution Email

PlanPremiumCountryNorwayDeviceIphone 10sOperating SystemWindows My Question or IssueI have an account attatched to the mail I used to register Facebook 14 years ago. I'm trying to change it to my present email, but you tell me it's already in use. (I...

  • Visitor
  •   Plan Premium Country Norway Device Iphone 10s Operating System Windows   My Question or Issue I have an account attatched to the mail I used to register Facebook 14 years ago. ...
  • Elena
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium
  • 283 Views
  • 1 replies
  • 0 likes

Change account which has student verification

PlanFree/PremiumCountryAlbaniaDeviceSamsung Galaxy A52sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI accidentally linked my old account to my student verification. Is there a way to remove that and add it to my recent ...

  • Visitor
  • Plan Free/Premium Country Albania Device Samsung Galaxy A52s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I accidentally linked my old account t...
  • AdamDamon
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 380 Views
  • 1 replies
  • 0 likes

Spoitfy duo

Hi.. so I've changed my account to the duo.. so my husband has excepted to join, but then does he open up the Spotify in my email & password?

  • Visitor
  • Hi.. so I've changed my account to the duo.. so my husband has excepted to join, but then does he open up the Spotify in my email & password?
  • AdamDamon
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 373 Views
  • 1 replies
  • 0 likes

Free premium trial

I just signed up for a 3 month free trial of premium. If I go ahead and cancel now then will my account still be premium for next 3 months or revert back to free right away or should I need to cancel just before the end of the 3 months? Please advise...

  • Visitor
  • I just signed up for a 3 month free trial of premium. If I go ahead and cancel now then will my account still be premium for next 3 months or revert back to free right away or should I need to cancel...
  • AdamDamon
  • Spotify Star
  • 442 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 442 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Cannot change the account region

PlanPremiumCountryUnited Kingdom/Poland My Question or IssueHi there. I recently moved back to Poland and I want to join my household's family plan. When trying to join the plan through the invitation link, I receive an error stating my account's reg...

  • Casual Listener
  • Plan Premium Country United Kingdom/Poland   My Question or Issue Hi there. I recently moved back to Poland and I want to join my household's family plan. When trying to join the plan thro...
  • Eni
  • Moderator
  • 973 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 973 Views
  • 2 replies
  • 1 likes

Superuser Contribution Advertisments on my Ad-Free account

PlanPremiumCountryUnited StatesDevice Operating SystemAndroid, Chrome, Windows 10 My Question or IssueOver the last few months I've been getting more and more ads on my ad-free account. I've been mostly ignoring them but now they've gotten so intrusi...

  • Casual Listener
  • Plan Premium Country United States Device   Operating System Android, Chrome, Windows 10   My Question or Issue Over the last few months I've been getting more and more ads on my ...
  • Yordan
  • Moderator
  • 505 Views
  • 3 replies
  • 1 likes
  • Premium
  • 505 Views
  • 3 replies
  • 1 likes

Solved!! 'Web Player' in Authorised Apps.

I have recently noticed a new app in my 'Authorised Apps' section, with a name along the lines of 'Spotify Web Player', 'Mobile Web Player' or 'Web Player' (I cannot quite remember as I revoked immediately), I have not authorised a third-party app re...

  • Visitor
  • I have recently noticed a new app in my 'Authorised Apps' section, with a name along the lines of 'Spotify Web Player', 'Mobile Web Player' or 'Web Player' (I cannot quite remember as I revoked immed...
  • user-removed
  • Not applicable
  • 762 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 762 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cannot see my profile

I see the link for it I see numbers on it as if you want me to look at it but I click on it I click on it and nothing happens where is it how do I get to my profile what's up guys hello I just made a post and I can't even find it I wanted to reply to...

  • Roadie
  • I see the link for it I see numbers on it as if you want me to look at it but I click on it I click on it and nothing happens where is it how do I get to my profile what's up guys hello I just made a...
  • AndresM
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts are not available

PlanPremiumCountryKazakhstan Device(Samsung Galaxy S8)Operating System(Android 9, Windows 10,etc.) My IssueSince I installed app and bought premium subscription podcasts are not available in my android app and windows app. I tried to reinstall both, ...

  • Newbie
  • Plan Premium Country Kazakhstan   Device (Samsung Galaxy S8) Operating System (Android 9, Windows 10,etc.)   My Issue Since I installed app and bought premium subscription podcas...
  • OscarDC
  • Moderator
  • 6082 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
  • 6082 Views
  • 3 replies
  • 1 likes

Russian account

Is it possible for someone living outside Russia to access their account created in Russia? Or alternatively migrate playlists to a new account?

  • Newbie
  • Is it possible for someone living outside Russia to access their account created in Russia? Or alternatively migrate playlists to a new account?
  • Maxim
  • Spotify Star
  • 1134 Views
  • 1 replies
  • 2 likes
  • Account
    Login
  • 1134 Views
  • 1 replies
  • 2 likes

Solved!! Inaccessible Account

I have been logged out of my Spotify account a few weeks ago without my doing and have not been able to access it ever since.Long story short, I finally figured out the correct username but when I try to reset the password it displays this message: “...

  • Visitor
  • I have been logged out of my Spotify account a few weeks ago without my doing and have not been able to access it ever since. Long story short, I finally figured out the correct username but when I ...
  • Maxim
  • Spotify Star
  • 955 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 955 Views
  • 1 replies
  • 0 likes

Superuser Contribution Devolución importe cobro premium

SOy estudiante y realice un periodo de prueba por tres meses. Se actualizada hoy y a mi asombro esta mañana cuando queria cancelarlo ya se había cobrado. No quiero la renovación y quiero la devolución de los 9,99. Además soy estudiante y antes de la ...

  • Casual Listener
  • SOy estudiante y realice un periodo de prueba por tres meses. Se actualizada hoy y a mi asombro esta mañana cuando queria cancelarlo ya se había cobrado.    No quiero la renovación y quie...
  • sofrob
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 392 Views
  • 2 replies
  • 0 likes

Changing country

PlanPremium / I canceled it to change country but it won't help CountryGeorgia / Russia My Question or Issue Hello.Me and my wife both using Spotify Premium Duo. And we moved from Russia to Georgia 3 months ago. As I see after the war started there i...

  • Casual Listener
  • Plan Premium / I canceled it to change country but it won't help   Country Georgia / Russia   My Question or Issue     Hello. Me and my wife both using Spotify Premium D...
  • Maxim
  • Spotify Star
  • 476 Views
  • 3 replies
  • 0 likes
  • Account
  • 476 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lyrics are not showing

PlanPremiumCountryCzech RepublicDeviceiPhone 12 Pro Operating SystemiOS 15.4 My Question or IssueI am unable to see lyrics at any song on my phone. However I don’t have the same issue on my MacBook where I can every lyric to almost every song. I even...

  • Newbie
  • Plan Premium Country Czech Republic Device iPhone 12 Pro  Operating System iOS 15.4   My Question or Issue I am unable to see lyrics at any song on my phone. However I don’t have ...
  • Yordan
  • Moderator
  • 693 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 693 Views
  • 1 replies
  • 0 likes