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Password reset form fails to submit

superheart-4
Music Fan

Hi. 

I am having trouble resetting my password.  

When I requested the password reset email, I clicked on the link and filled out the form. Once I clicked the submit button, the form was blank and look as if I hadn't tried to fill  it out in the first place? 

I requested the email again, and the same thing happened. I also tried clearing my cookies, using a different browser, and even tried completing the form again a fiew weeks later.

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Solution!

Maxim
Spotify Star
Spotify Star

Hey again, @superheart-4,

 

Thanks for checking.

 

I'd recommend reaching out to Spotify's Support Team so that they can look into this. You can do this at https://www.spotify.com/about-us/contact/ 🙂

MaximSpotify Star
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8 Replies

Maxim
Spotify Star
Spotify Star

Hey @superheart-4 ,

 

Thanks for coming to the Community 🙂

Can you please give it a try on another device?

 

Let me know how it goes.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

superheart-4
Music Fan

Hi. 

I'm sorry to say that I don't have annother device to test on. This is my only device.

Maxim
Spotify Star
Spotify Star

Hey @superheart-4 ,

 

Thanks for letting me know.

 

Can you try resetting the password in an incognito window?

 

If possible, you can also try it while being connected to another network.


Keep me updated 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

superheart-4
Music Fan

Hi. 

I'm afraid I can't share personal info over this thread, but I don't have annother network to connect to. 

Maxim
Spotify Star
Spotify Star

Hey @superheart-4 ,


Thanks for letting me know.

 

Are you using a VPN/Proxy of some sort? If so, could you disable it and then try it again?

If you're not using one, just let me know, and I'll see what else I can suggest!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

superheart-4
Music Fan

No, I am not using any soart of vpn or browser protection software.

Solution!

Maxim
Spotify Star
Spotify Star

Hey again, @superheart-4,

 

Thanks for checking.

 

I'd recommend reaching out to Spotify's Support Team so that they can look into this. You can do this at https://www.spotify.com/about-us/contact/ 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

superheart-4
Music Fan

Hi, @maxim. 

Thanks for the helpful reply. 

I hope you have a great rest of your day.,

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