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Cannot log in and cannot sign up using email address

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Cannot log in and cannot sign up using email address

tomaszupl

Hi,

When I try to log in using email address, I'm getting a message "The username or email you provided is not associated with an active Spotify account. " but when I try to sign up, I'm getting another message "This email is already connected to an account. Log in."

This is quite illogical.

I'm trying to log in/sign up using email address I had associated with deleted Spotify account in the past. I want to re-use the same address (as account has been deleted) and I don't want to create new email address. This should be possible.

Can you help me fix this?

 

Regards

Tomasz

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Maxim

Hey @tomaszupl ,

 

Thanks for coming to the Community.

 

After closing the account, it will take 14-30 days for the email address to become available for sign-up again.


Hope this clears things up! 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Marked as solution

Maxim

Hey @tomaszupl ,

 

Thanks for coming to the Community.

 

After closing the account, it will take 14-30 days for the email address to become available for sign-up again.


Hope this clears things up! 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

tomaszupl

Eh, this sucks. It would have been simpler if Spotify would allow me to change user name (I had to delete my account because I accidentally entered something wrong in username).

Can't do much. Spotify is ... what it is 😞

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