I can't change my password

[srstu]

Hi guys,

I'm trying to change my password... but Spotify diesnt seem to like the idea. 

If I enter my account and try to change it, it highlights my email address and informs me 'The email address you supplied is invalid, please check to ensure it is correct' Well, I dont' know how that can be true as I'm logged in and editing my profile...

So then I've asked Spotify to send me an email form which I can change my password... But I can't because I am logged in with my facebook account... which I'm not.

So, If anyone knows how I can sort this out, please let me know.

Thanks. 

[itchyiguana]

Me too...WTF.. 

Just broke up with the GF.. so need to change it asap!

😕 help!

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@srstu wrote:

Hi guys,

I'm trying to change my password... but Spotify diesnt seem to like the idea. 

If I enter my account and try to change it, it highlights my email address and informs me 'The email address you supplied is invalid, please check to ensure it is correct' Well, I dont' know how that can be true as I'm logged in and editing my profile...

So then I've asked Spotify to send me an email form which I can change my password... But I can't because I am logged in with my facebook account... which I'm not.

So, If anyone knows how I can sort this out, please let me know.

Thanks. 

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[Peter__]

The email address error means you have a duplicate account in the system, it's a super annoying issue. You will need to get in touch with the customer services team directly using the online contact form and they will be able to remove the extra account for you which will then allow you to change your password. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.