I can't reset my password. I can't get reset mail.

[remzisahar]

My email address and my password are true. However, I can't login. I clicked on the 'forgot my password button' , typed my mail and checked my mail, inbox, junk, other messages, focused messages. I got no reset message.

[Vasil]

Hey @remzisahar,  

Thanks for reaching out. 

Consider trying to reset the password on different devices, incognito windows or different networks. 
If afterwards you continue to face any difficulties, you can reach out to our support team and they will gladly assist you further. When doing so, make sure to have all your payment info on hand (if applicable), as those will be necessary for search and verification. 

Hope this helps!