I can't set up the premium account.

[user-removed]

I want to upgrade to premium. Every time I am typing in my credit card. After that I submit it and then it says Payment failed. I don't know why it is not working?! My credit card is working(I just purchased something on the Internet with it). Please! Help me.

[Joe]

Hi and welcome.

If your card meets the criteria in the FAQ, I'd suggest getting in touch with the payment team who will be delighted to help you. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.