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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14775 Views

7 replies

11 likes

Security
  • 14775 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553525 Views

991 replies

116 likes

Account
  • 553525 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131152 Views

74 replies

12 likes

Account
Login
Premium
  • 131152 Views
  • 74 replies
  • 12 likes

credit for unauth charge

I tried to cancel my subscription and I was still charged. I would like my money back please.

Casual Listener

I tried to cancel my subscription and I was still charged. I would like my money back please.

Joe

Community Legend

358 Views

3 replies

0 likes

Premium
  • 358 Views
  • 3 replies
  • 0 likes

I can't set up the premium account.

I want to upgrade to premium. Every time I am typing in my credit card. After that I submit it and then it says Payment failed. I don't know why it is not working?! My credit card is working(I just purchased something on the Internet with it). Please...

Visitor

I want to upgrade to premium. Every time I am typing in my credit card. After that I submit it and then it says Payment failed. I don't know why it is not working?! My credit card is working(I just p...

Joe

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

My account says something went wrong when I try to look for music in the browser

I have a good internet connection and it says try later, I deleted my app and I download it again but no, it's the same... I don't know what's wrong with it

Newbie

I have a good internet connection and it says try later, I deleted my app and I download it again but no, it's the same... I don't know what's wrong with it

Peter__

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

profil

Hei jeg har en profil hos dere som jeg er betaler og eier av denne kontoen, og en kamerat av meg klarte og logge seg inn via facebook, og den får jeg ikke fjernet igjen. Hvordan får jeg endret det til min facebook igjen ? Mvh Betina Gårholt

Visitor

Hei   jeg har en profil hos dere som jeg er betaler og eier av denne kontoen, og en kamerat av meg klarte og logge seg inn via facebook, og den får jeg ikke fjernet igjen. Hvordan får jeg en...

GnagarN

Roadie

274 Views

2 replies

0 likes

  • 274 Views
  • 2 replies
  • 0 likes

Facebook

For some reason my Spotify account is linked to my wifes Facebook account how can I change it to my Facebook account? Thanks

Casual Listener

For some reason my Spotify account is linked to my wifes Facebook account how can I change it to my Facebook account?   Thanks    

GnagarN

Roadie

410 Views

4 replies

0 likes

Account
Unlimited
  • 410 Views
  • 4 replies
  • 0 likes

Can't Log In/Can't Reset Password!

Hey there.Having some trouble with my account. I can't remember my password to my spotify account, and the only option for me is to get a reset through my e-mail, which I can't log in to either since it's been blocked cuz someone was trying to hack i...

Newbie

Hey there. Having some trouble with my account. I can't remember my password to my spotify account, and the only option for me is to get a reset through my e-mail, which I can't log in to either s...

Peter__

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Solved!! Gift Cards International Usage

I'm from the UK, my girlfriend lives in Hong Kong. I'm thinking about buying her a Spotify gift card. She'll be over for Christmas, so she can redeem the card in either UK or Hong Kong. Do gift cards need to be tied to a region? If she redeems a UK c...

Casual Listener

I'm from the UK, my girlfriend lives in Hong Kong. I'm thinking about buying her a Spotify gift card. She'll be over for Christmas, so she can redeem the card in either UK or Hong Kong.   Do...

Peter__

Community Legend

14960 Views

7 replies

0 likes

  • 14960 Views
  • 7 replies
  • 0 likes

Cuenta premium con Movistar

Acabo de adquirir un plan con movistar que incluye una cuenta Premium de Spotify. Entro a la liga para dar de alta la cuenta, pero me dice que mi correo ya existe. Yo ya tengo una cuenta free con Spotify pero quiero actualizarña con la cuenta premium...

Visitor

Acabo de adquirir un plan con movistar que incluye una cuenta Premium de Spotify. Entro a la liga para dar de alta la cuenta, pero me dice que mi correo ya existe.   Yo ya tengo una cuenta f...

Peter__

Community Legend

1009 Views

3 replies

0 likes

  • 1009 Views
  • 3 replies
  • 0 likes

Prenium subscription failed after two days.

OK this is a first.We've updated our account à few Days ago in order to use it again with our sonos System.However after two days the account failed again and on our status page it says were using free. In our payment history it says that we havent u...

Casual Listener

OK this is a first. We've updated our account à few Days ago in order to use it again with our sonos System. However after two days the account failed again and on our status page it says were ...

Peter__

Community Legend

319 Views

3 replies

0 likes

  • 319 Views
  • 3 replies
  • 0 likes

Redeemed a spotify card, no subscription has been given.

Hi all, I redeemed a spotify card over half an hour ago. After this half hour the account status are still on free and I can't access any features. I tried redeeming the card again, but now it is invalid. Kind regards, Liam.

Casual Listener

Hi all,   I redeemed a spotify card over half an hour ago.   After this half hour the account status are still on free and I can't access any features.   I tried redeeming ...

Peter__

Community Legend

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Concurrent users

As a family we use Spotify a great deal. We have three Sonos boxes, I use Spotify with my phone and I have a separate streamer at home which I use. My problem is that the kids and I keep cutting each other off. EG If I am on the train listening to Sp...

Casual Listener

As a family we use Spotify a great deal. We have three Sonos boxes, I use Spotify with my phone and I have a separate streamer at home which I use. My problem is that the kids and I keep cutting each...

Andrew_Stenton

Casual Listener

4210 Views

4 replies

0 likes

  • 4210 Views
  • 4 replies
  • 0 likes

Starred track disappeared

Hello guys i need help immediately, i'm a premium user since forever, my starred tracks was actually my collection and it's just gone, please i need you to recover it because it was my life. Help me i'm so screwed. Last song added was by Gemini and w...

Casual Listener

Hello guys i need help immediately, i'm a premium user since forever, my starred tracks was actually my collection and it's just gone, please i need you to recover it because it was my life. Help me ...

yajtyler

Composer

266 Views

2 replies

2 likes

  • 266 Views
  • 2 replies
  • 2 likes

Wrong name

How come when I log in with my email my name shows up but when I log in with my username my systers name and facebookpicture shows up, and how can i disconnect her? Tommy

Casual Listener

How come when I log in with my email my name shows up but when I log in with my username my systers name and facebookpicture shows up, and how can i disconnect her? Tommy

Jack_H

Spotify

232 Views

3 replies

0 likes

  • 232 Views
  • 3 replies
  • 0 likes

Please log me out!

Hello can you please log me out of all devices? I already posted on this topic one and it said that it was fixed but unfortunately it wasn't and the same person is still using my account and I am the one that pays for it. They even pause my music all...

Casual Listener

Hello can you please log me out of all devices? I already posted on this topic one and it said that it was fixed but unfortunately it wasn't and the same person is still using my account and I am the...

Joe

Community Legend

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Log of all devices?

Hey!
I know for a fact that my acount are being used by my ex girlfriend and a friend of mine, so can someone log me off all sorts of devices? Thank you :)
User: meofc95

Regular

Hey!<br>I know for a fact that my acount are being used by my ex girlfriend and a friend of mine, so can someone log me off all sorts of devices? Thank you :)<br>User: meofc95<br>

Joe

Community Legend

283 Views

1 replies

0 likes

Account
Security
  • 283 Views
  • 1 replies
  • 0 likes

Can't log in to the web player

Im trying to listen to a playlist from twitter but when I click the link, the web player automatically opens. I have disabled the web player, but it still opens anyway. When I try to log in to the web player, nothing happens. Ive tried logging in thr...

Casual Listener

Im trying to listen to a playlist from twitter but when I click the link, the web player automatically opens. I have disabled the web player, but it still opens anyway.    When I try to...

Joe

Community Legend

1008 Views

1 replies

0 likes

Account
Free
  • 1008 Views
  • 1 replies
  • 0 likes

My spotify premium has gone out, but it still says im premium when i want to pay

Yes, the question is in the subject line. Q: My spotify premium has gone out, but it still says im premium when i want to pay. I have cancelled my premium and logged out and in again but still dont work, it still says im premium, even in my devices.

Newbie

Yes, the question is in the subject line. Q: My spotify premium has gone out, but it still says im premium when i want to pay. I have cancelled my premium and logged out and in again but still do...

meahtenoha

Spotify

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Possible to delete an account attached to an email?

I'd like to delete this account attachted to this email address to start with a clean slate any possible way to request this or do it manually?

Visitor

I'd like to delete this account attachted to this email address to start with a clean slate any possible way to request this or do it manually? 

GnagarN

Roadie

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Spot iffy thinks I abroad

I cannot log in, I have tried to reset my password but cannot and every time I try to log in spotify tells me I abroad and have 14days ??

Newbie

I cannot log in, I have tried to reset my password but cannot and every time I try to log in spotify tells me I abroad and have 14days ??

Josh

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

lost my playlist when facebook needed me to change password

hi! i lost my playlist and primium when fb needed me to change password. i got som pop upp thing but wasent checking it 100% and just pressed new to spotify. and spotify just deleted my playlist and ask if i want to upgrade my acc

Casual Listener

hi!   i lost my playlist and primium when fb needed me to change password.   i got som pop upp thing but wasent checking it 100% and just pressed new to spotify. and spotify just de...

Adam

Roadie

226 Views

3 replies

0 likes

Account
  • 226 Views
  • 3 replies
  • 0 likes