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Can't Log In/Can't Reset Password!

Can't Log In/Can't Reset Password!

HerrHanelajn

Hey there.

Having some trouble with my account. I can't remember my password to my spotify account, and the only option for me is to get a reset through my e-mail, which I can't log in to either since it's been blocked cuz someone was trying to hack it.

I can log in to Spotify via Facebook, but when i'm trying to change my email when i'm logged in via Facebook, I need to type my password in before my new e-mail gets confirmed. And I can't do that, since I don't remember my spotify-password. Derp.

Is there anyway to work around this or will I always have to use my Facebook to get access?




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1 Reply

Peter__

If you could reach out to the support team using the link below they will be able to lend a hand:

 

https://www.spotify.com/about-us/contact/contact-spotify-password/


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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